- Promptly review claims for coverage and preparation of correspondence with respect to coverage options
- Correspond and communicate with customers with the highest level of customer service regarding decisions and requesting any additional information that may be required
- Communicate denied claims with various product groups
- Engage with municipalities and utility companies to confirm outstanding accounts, where required
- Involvement in special projects as required
- The ability to handle tax and utility arrears claim files and deliver a superior customer service experience even in circumstances that may be adverse.
- Positive attitude and good team spirit evidenced through comfort in developing relationships with people throughout the company
- Excellent ability to plan priorities and are highly organized
- Ability to review documents and re-calculate adjustments made in a real estate transaction
- Prior Customer Service experience with references is required
- Une gamme complète d'avantages sociaux comprenant des soins de santé virtuels et un programme d'aide aux employés et à la famille.
- Un régime d'épargne-retraite collectif assorti d'une cotisation patronale de contrepartie.
- Des congés payés généreux.
- Des modalités de travail hybrides.
- Des occasions de bénévolat rémunéré et des programmes de dons de bienfaisance jumelés.
- Des programmes de reconnaissance des employés assortis de primes de recommandation.
- D'éventuels incitatifs fondés sur le rendement.
- La possibilité de participer à notre régime d'actionnariat.
- Et plus encore
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Claims Handler, Tax and Utility - Oakville, Canada - FCT
Description
Sommaire de la compagnie
Venez travailler pour une entreprise qui est engagée dans la réussite de chacun de ses employés. C'est un milieu de travail où les innovateurs et les collaborateurs se rencontrent et tirent parti des talents de chacun. Un endroit où la diversité est accueillie et célébrée.
FCT offre la meilleure assurance titres de l'industrie et fournit des solutions de recouvrement et d'autres produits et services aux professionnels juridiques, du crédit, de l'évaluation et de l'immobilier partout au Canada. Chez FCT, vous aurez l'occasion de bâtir une carrière intéressante. Joignez-vous à nous pour nous aider à poursuivre notre travail excitant et à exercer une grande influence sur nos collègues, nos clients et les collectivités.
Sommaire du poste
Nous sommes toujours à la recherche d'excellents talents; de personnes qui font preuve d'engagement profond envers la clientèle et le marché que nous desservons. Si vous désirez vous joindre à une entreprise qui s'est engagée envers le succès de chacun de ses employés et qui offre des défis, des objectifs et des occasions de croître, tant au niveau personnel que professionnel, dans un environnement axé sur le travail d'équipe, vous aimerez travailler avec nous Nous comprenons que la promotion d'un environnement diversifié et inclusif est essentielle au succès de nos activités, et nous y travaillons activement chaque jour.
As a Tax and Utility Claims Handler you will be responsible for processing tax and utility claims with a high level of customer service whether a claim is approved or denied. Attention to detail is required when calculating amounts owing by a vendor. You will also be expected to engage with other departments within FCT to answer questions and share knowledge as the need arises. This role will also require you to engage with our internal and external recovery representatives where applicable. Customer Experience will be the first priority in this role, you will be the only individual in this role and will work independently for the most part, however, you will be part of a great team that can provide support when needed/required.
HERE'S HOW YOU'LL CONTRIBUTE:
HERE'S WHAT YOU'LL BRING:
VOICI CE QUI NOUS DISTINGUE :
Grâce au mentorat, à des outils novateurs et à une variété de programmes qui mobilisent et récompensent les employés, nous donnons à chacun d'eux les moyens d'exceller et d'obtenir des résultats.
En vous joignant à nous, vous ferez non seulement partie d'une entreprise primée, mais également d'un effectif engagé et habilité à réussir.
Merci d'avoir pris FCT en considération. Nous avons hâte de vous rencontrer.
