Jobs
>
Calgary

    Service Manager - Calgary, Canada - Startec Compression & Process and Startec Service

    Startec Compression & Process and Startec Service
    Startec Compression & Process and Startec Service Calgary, Canada

    Found in: Talent CA C2 - 3 days ago

    Default job background
    Full time
    Description

    POSITION OVERVIEW:

    Startec Refrigeration Service is currently recruiting a Service Manager to work at our Calgary, Alberta location (9423 Shepard Rd SE, Calgary, AB, T2C 4R6). The Service Manager will play a pivotal role in ensuring the seamless delivery of high-quality service to Startec's customers. Reporting to the President, the Service Manager's role involves leading a team of Refrigeration Mechanics and Leads, Coordinators, and Administrators to coordinate operational activities, drive business growth, and ensure customer satisfaction to achieve financial targets.

    KEY PERFORMANCE INDICATORS (KPI):

    BUSINESS OPERATIONS & SYSTEMS(Weighting 40%)Day-to-Day Operations
  • Provide day-to-day leadership and direction to Journeyperson & Apprentice Refrigeration Mechanics, as well as collaborating with the service coordinator.
  • Manage Startec's financial performance and operational profitability by analyzing financial statements and performance indicators. Implement strategies to enhance service quality and customer satisfaction.
  • Works with the executive and management team to ensure efficient allocation of resources in their jurisdiction.
  • Participate in job turnover meetings with the Service Coordinator and the mechanics before the job starts when required.
  • Oversee vehicle fleet maintenance, expenses and offer recommendations for acquisitions.
  • Conduct interviews as required to fill vacant positions.
    • Invoicing and Billing Management
  • Oversee the end-to-end invoicing and billing processes, ensuring accuracy, timeliness, and adherence to company policies and procedures.
  • Efficiently investigate and resolve billing discrepancies and customer inquiries while collaborating with cross-functional departments, including sales, customer service, and finance, to address and resolve billing-related issues.
  • Implement corrective measures and process improvements to prevent future billing discrepancies.
    • Reporting & Analysis
  • Prepare and submit regular service performance reports to senior management, highlighting key metrics and achievements.
  • Analyze service data for trends and improvement opportunities, offering insights to enhance operations and elevate customer satisfaction.
  • Financial/progress reporting to the executive team
    • CUSTOMER SERVICE & EXPERIENCE (Weighting 30%)Customer Relations
  • Participate in tradeshows, seminars, and other sales opportunities as required.
  • Collaborate with our Sales teams to secure contracts and build positive relationships with companies and individuals within defined limits.
  • Provide assistance and advice to customers either directly or through the use of internal resources.
  • Complete feedback surveys from clients; review trends and report findings to the executive team
  • Management of customer service experience by establishing, implementing, and maintaining company rules, procedures, or standards as required to support professionalism and excellence.
    • Customer Escalations
  • Address customer complaints and issues, maintaining accurate records of discussions and correspondence.
  • Investigate customer complaints and make recommendations to management for issuing refunds or compensation to customers.
  • Foster strong customer relationships and identify opportunities for service expansion and revenue growth.
    • PEOPLE & CULTURE MANAGEMENT (Weighting 20%)Team Leadership
  • Guide suitable personnel resourcing to align with plans and budgetary constraints.
  • Maintain the Startec culture through appropriate human resources strategy and operations.
  • Foster a collaborative team environment, promoting open communication and a shared sense of purpose.
  • Guide the coordinator and field technicians to utilize non-billable hours in the most beneficial way possible for the organization.
    • Performance Management
  • Regularly assess the performance of Service mechanics based on predetermined goals and KPIs.
  • Work closely with individuals to set realistic improvement goals, provide necessary resources, and monitor progress.
  • Follow recognition programs to acknowledge/reward outstanding performance and achievements within the team.
  • Identify underperforming team members and develop performance improvement plans (PIPs) to address performance gaps.
  • Facilitate coaching and development for Startec employees and establish systems to monitor and provide feedback on employee performance.
  • Implement talent retention strategies by identifying high-potential individuals, creating succession plans, and nurturing regional talent for growth and career progression.
    • COMPLIANCE & INTERNAL CONTROLS (Weighting 10%)Compliance
  • Maintain and monitor internal operational control mechanisms to minimize financial and operational risks.
  • Ensure team compliance with governmental regulations related to operational and health and safety standards.
  • Ensures adherence to facilities and building regulations.
  • Oversees the interpretation and application of internal administrative policies and procedures, serving as a mediator as needed or escalating matters to the Executive team.
    • Technical Leadership
  • Develop and comprehensively understand relevant industry regulations and compliance requirements.
  • Provide technical expertise and guidance to service teams, ensuring alignment with industry best practices.

    • QUALIFICATIONS:

  • Technical bachelor's degree or indentureship related to the organization (e.g. Refrigeration Mechanic, Mechanical P. Eng or CET, etc.)
  • Red Seal Journeyman Refrigeration Mechanic with ammonia refrigeration experience is required, or equivalent such as a Millwright ticket.
  • A minimum of 3 - 5 years of sales experience is considered an asset.
  • Proven experience in a managerial role, preferably with regional or multi-site responsibilities
  • Strong leadership and team management skills
  • Excellent knowledge of business operations and processes
  • Strong communication and interpersonal skills
  • Financial acumen and budgeting skills
  • Willingness to travel within the region as required.
    • We offer competitive wages, training, flexible, dynamic, and exciting work environment.
  • beBee Professionals

    Event Services Manager

    Found in: beBee Professionals CA - 5 days ago

    beBee Professionals Calgary, Canada Party Event Planners Freelance

    Event Services Manager · beBee Professionals, Calgary · beBee Professionals is looking for an experienced Event Services Manager to join our team in Calgary. The successful candidate will be responsible for the planning, coordination, and execution of events, including conference ...

  • Startec Compression & Process Ltd

    Service Manager

    Found in: Jooble CA O C2 - 1 day ago

    Startec Compression & Process Ltd Calgary, AB, Canada

    ABOUT US: · Startec Refrigeration Service is focused on solving your field refrigeration and HVAC challenges and is one of the most trusted and respected names in commercial and industrial refrigeration, and HVAC system installation and maintenance. We service cold storage, meat ...

  • Recruitment Partners

    Service Manager

    Found in: Talent CA C2 - 1 day ago

    Recruitment Partners Alberta, Canada Permanent / Full time

    Service Manager · Our client is searching for a Service Manager to join their team. This role will be responsible for tracking and ensuring adherence to preventative maintenance and regular service scheduling. A successful candidate will ensure all necessary staff, parts, fluids ...

  • Courtesychrysler

    Dealership Service Manager

    Found in: Jooble CA O C2 - 1 day ago

    Courtesychrysler Calgary, AB, Canada

    We are looking for a high performing individual interested in taking the next step in their career to join and lead our growing team as Service Manager · You will play a crucial role in overseeing and managing the performance of service advisors, technicians, and other staff in ...

  • Centrilogic

    Service Delivery Manager

    Found in: Jooble CA O C2 - 1 day ago

    Centrilogic Calgary, AB, Canada

    Senior Service Delivery Manager · The position of Senior Service Delivery Manager (SDM) is part of the Service Delivery Management organization which has accountability for the operational and service health of the client. This team brings a relationship-focused client managemen ...

  • Calgary Convention

    Manager, Security Services

    Found in: Jooble CA O C2 - 1 day ago

    Calgary Convention Calgary, AB, Canada

    Career Opportunity · The Calgary TELUS Convention Centre is looking to hire the position of Manager, Security Services in the Security Department. Reporting to the Senior Manager, Client Operations, the Security Services Manager is responsible for the overall daily operations ...

  • Carewest Innovative Health Care

    Client Service Manager

    Found in: Jooble CA O C2 - 1 day ago

    Carewest Innovative Health Care Calgary, AB, Canada

    Here's your chance to be a part of our story Carewest is one of Calgary's leaders in exceptional care and we are looking for passionate helpers to join our team. · At Carewest, our mission is to support all clients in maintaining their quality of life as they transition through ...

  • The Banquet Bar & Grill

    Managed Service Coordinator

    Found in: Jooble CA O C2 - 14 hours ago

    The Banquet Bar & Grill Calgary, AB, Canada

    Our Team is filled with people who are passionate about providing an above and beyond experience for guests. The goal is to enhance and preserve the Banquet's reputation with quality customer service skills, innovative brain-power, and a can-do attitude · What roles are we lookin ...

  • ConocoPhillips

    Project Services Manager

    Found in: Jooble CA O C2 - 1 day ago

    ConocoPhillips Calgary, AB, Canada

    Welcome to ConocoPhillips, where innovation and excellence create a platform for opportunity and growth. Come realize your full potential here. · Who We Are · We are one of the world's largest independent exploration and production companies, based on proved reserves and produc ...

  • Bethany Care Society

    Care Services Manager

    Found in: Talent CA C2 - 1 day ago

    Bethany Care Society Calgary, Canada Full time

    About the Role · : At Bethany, a career as a Care Services Manager is both personally and professionally challenging and rewarding. The role supports employees involved in the direct care of residents. It is a direct expression of Bethany's values "We Care", "We Show Respect" a ...

  • Rona

    Merchandising Service Manager

    Found in: Talent CA C2 - 3 days ago

    Rona Calgary, Canada Full time // Temps Plein

    By joining the RONA family, you'll enjoy many benefits, such as: · An inclusive and safe working environment · Promotion of work-life balance · Exclusive employee discounts · Benefits: insurance (certain conditions apply), annual salary review, etc. · Opportunities for advancemen ...

  • Circle K

    Territory Service Manager

    Found in: Talent CA C2 - 5 days ago

    Circle K Calgary, Canada

    JOB DESCRIPTION About Circle K · We know that you can work anywhere. However, working at Circle K is the start of something great · Join a global family of , people in over 16, stores and 29 countries to make our customers lives a little bit easier every day. We set ourselves ...

  • Pioneer Insurance Services Ltd

    administrative services manager

    Found in: Talent CA 2 C2 - 12 hours ago

    Pioneer Insurance Services Ltd Calgary, Canada

    Education: Bachelor's degree · Experience: 7 months to less than 1 year · Tasks · Co-ordinate administrative services · Collect and record administrative and service fees · Assist in preparing annual budgets · Plan, organize, direct, control and evaluate daily operations · Direct ...

  • Circle K

    Food Service Manager

    Found in: Talent CA C2 - 3 days ago

    Circle K Calgary, Canada

    JOB DESCRIPTION About Circle K · We know that you can work anywhere. However, working at Circle K is the start of something great · Join a global family of , people in over 16, stores and 29 countries to make our customers lives a little bit easier every day. We set ourselves ...

  • GOLDX FREIGHT LTD.

    administrative services manager

    Found in: Talent CA 2 C2 - 1 day ago

    GOLDX FREIGHT LTD. Calgary, Canada

    Education: · Expérience: · Education · Bachelor's degree · Tasks · Direct and advise staff engaged in providing records management, security, finance, purchasing, human resources or other administrative services · Direct and control corporate governance and regulatory complianc ...

  • Bethany Care Society

    Care Services Manager

    Found in: Talent CA C2 - 3 days ago

    Bethany Care Society Calgary, Canada Full time

    About the Role · : At Bethany, a career as a Care Services Manager is both personally and professionally challenging and rewarding. The role supports employees involved in the direct care of residents. It is a direct expression of Bethany's values "We Care", "We Show Respect" a ...

  • WBM Technologies

    Service Delivery Manager

    Found in: Talent CA C2 - 14 hours ago

    WBM Technologies Calgary, Canada Full time

    Service Delivery Manager · WBM is constantly looking for unique candidates who are passionate about technology, and motivated to be part of an amazing team. Our team members are accountable to themselves, their team, and the clients who believe in them. · In this role, your work ...

  • Pioneer Insurance Services Ltd

    administrative services manager

    Found in: Talent CA 2 C2 - 1 day ago

    Pioneer Insurance Services Ltd Calgary, Canada

    Education: · Expérience: · Education · Bachelor's degree · Tasks · Co-ordinate administrative services · Collect and record administrative and service fees · Assist in preparing annual budgets · Plan, organize, direct, control and evaluate daily operations · Direct and advise s ...

  • Calgary TELUS Convention Centre

    Manager, Security Services

    Found in: Talent CA C2 - 3 days ago

    Calgary TELUS Convention Centre Calgary, Canada

    Career Opportunity · The Calgary TELUS Convention Centre is looking to hire the position of Manager, Security Services in the Security Department. Reporting to the Senior Manager, Client Operations, the Security Services Manager is responsible for the overall daily operations of ...

  • DREAMERS BAR INC

    administrative services manager

    Found in: Talent CA 2 C2 - 3 days ago

    DREAMERS BAR INC Calgary, Canada

    Education: Bachelor's degree · Experience: 2 years to less than 3 years · Budgetary responsibility · $500,001 - $1,500,000 · Tasks · Co-ordinate administrative services · Evaluate the operations of a department providing administrative services · Manage the operations of a depart ...