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    Dealership Service Manager - Calgary, AB, Canada - Courtesychrysler

    Courtesychrysler
    Courtesychrysler Calgary, AB, Canada

    1 week ago

    Default job background
    Description
    We are looking for a high performing individual interested in taking the next step in their career to join and lead our growing team as Service Manager

    You will play a crucial role in overseeing and managing the performance of service advisors, technicians, and other staff in the service department.

    You will need to ensure that staff are well-trained, motivated, and working together effectively to provide exceptional customer service and efficient repair and maintenance services.

    Leveraging your extensive leadership skills and knowledge of Parts, Service, and customer service excellence, you will be accountable for the Service Department's annual financial performance goals.


    Health and Dental benefits
    Training and learning opportunities
    Effectively organizes and manages team members, including technicians and advisors, to ensure team objectives and service goals are achieved
    Own creating an exceptional customer service experience by: maintaining customer relationships and ensuring repeat customers by delivering quality service, recommending additional products and services and by addressing any customer concerns or complaints quickly and professionally
    Set up and maintain service desk, including managing service desk team members and evaluating desk efficiency
    Resolve service desk problems and improve current service desk operations to increase productivity and enable amazing customer service
    Regularly audit work being done and customer service being provided to ensure all standards are met and that repair work is carried out effectively, correctly, and thoroughly
    Control department budgets and other expenses
    Completed a related post-secondary program and or training courses would be valuable
    5 years of experience in an automotive dealership Service Department
    3-5 years of management experience
    A provincially recognized Journeyman Automotive Mechanic Certificate would be an asset but is not required
    Working knowledge of industry standards and practices, including product details and company services offered
    Experience with service applications with ADP / CDK including dispatch also considered an asset
    A valid driver's license and a safe driving history
    Ability to train, coach, direct and encourage technicians, advisors and shop foreman
    For more information on our Company, please visit our website at . To apply, please submit your resume and cover letter on the Careers portion of our website.
    At AutoCanada, we are dedicated to fostering diversity and inclusivity. As an equal opportunity employer, we actively support everyone in expressing themselves and reaching their full potential.

    We do not discriminate based on gender identity, race, national origin, ethnicity, religion, age, sexual orientation, marital or family status, or mental/physical disabilities.

    AutoCanada is committed to collaborating with and providing reasonable accommodations to individuals with disabilities.
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