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    Product Owner, Advisor Journey - Waterloo, ON, Canada - Sun Life Financial

    Sun Life Financial
    Sun Life Financial Waterloo, ON, Canada

    2 weeks ago

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    Description

    Apply locations Waterloo, Ontario Sun Life Toronto One York time type Full time posted on Posted Yesterday job requisition id JR You are as unique as your background, experience and point of view.

    You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you.

    Your leaders will inspire and help you reach your potential and soar to new heights. Discover how you can make a difference in the lives of individuals, families and communities around the world.

    Sun Life Retail Advice & Solutions (RA&S) is one of the leading financial institutions in Canada that offers Canadians holistic advice and innovative solutions including insurance, wealth and health through a team of digitally-enabled and insights-driven human advisors.

    We are on an exciting journey to create exceptional digital experiences that delight retail Clients while integrating engagement with human advisors.

    Reporting to the Director, Hub Owner, Advisor Journey, as the Product Owner you will execute on the strategy to create capabilities that will provide ease and convenience to Advisors, making it easier for them to do business with Clients, increase productivity and growth.

    This is your chance to directly impact the business as the Product Owner and make it easy to work with Sun Life

    In this role you will work with an agile team to manage activities within delivery teams and partner with Digital Business Technology & Solutions, SLFD, Client Experience Office (CXO) and other Sun Life business units / functions as needed.

    Digital experience and capability development
    Continuously monitor and measure end-user behaviours and usage of the product to inform ongoing refinement of product roadmap and feature pipeline
    Maximize the value produced by agile team by ensuring the digital feature meets the users' needs and aligns to journey vision
    Planning and execution
    Work with the Director, Hub Owner to translate product vision into a strategic yet pragmatic roadmap that feeds into a continuously prioritized backlog(s)
    Collaborate with the agile delivery team and ensure the product delivers as intended and dynamically adjusting plans to deliver on OKRs
    Review QA test plans to align with acceptance criteria, facilitate testing and review of early builds for adherence to functional requirements
    Support business validation to ensure that features work as designed and ensure data integrity.
    Partner with SLFD Change Management to develop and execute on adoption strategy to drive Advisor usage of digital tools and capabilities
    Proactively identify potential issues and risks to ensure goals are achieved
    Ensure product addresses applicable legal, compliance regulatory and internal policy requirements
    Escalate and keep stakeholders informed of key issues, risks and interdependencies
    Collaborate with key partners including Advisors, field management, Digital Business Technology & Solutions, CXO and other business units and functions (e.g., legal, compliance, risk)
    Build and manage relationships with key partners, including effectively engaging executives
    Proactively stay in touch with internal partners to maintain an understanding of new developments in their areas and identify opportunities for collaboration
    5+ years of relevant agile digital delivery experience
    Proven track record of implementation of systems or digital capabilities in Financial Services
    Demonstrate knowledge of technology platforms and/or technical proficiency
    Post-Secondary degree in business or related field
    Being part of our journey in developing the next greatest digital experience


    • Agile behaviours, faster decisions and learning as we go
    • An environment of continuous learning, development, and improvement
    • In addition to Base Pay, eligible Sun Life employees participate in various incentive plans, payment under which is discretionary and subject to individual and company performance. Diversity and inclusion have always been at the core of our values at Sun Life. A diverse workforce with wide perspectives and creative ideas benefits our clients, the communities where we operate and all of us as colleagues. Persons with disabilities who need accommodation in the application process or those needing job postings in an alternative format may e-mail a request to .At Sun Life we strive to create a flexible work environment where our employees are empowered to do their best work. Several flexible work options are available and can be discussed throughout the selection process depending on the role requirements and individual needs.
    Our supportive, flexible, and inclusive work environment is one where you – and your career – can thrive. Whatever your aspirations, collaborative leaders and colleagues are ready to help you learn, grow, and succeed.
    Our purpose is to help Clients achieve lifetime financial security and live healthier lives.

    As part of Sun Life's growing team, you have an impact on people in your community and around the world.

    Use data to drive bold actions. Be agile and pivot as we test and learn. At Sun Life, we're driving transformation, sustainability and innovation for our Clients, employees, partners, and communities.
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