Jobs
>
Halifax

    Director, Client Account Management - Halifax, Canada - MUFG Investor Services

    MUFG Investor Services
    MUFG Investor Services Halifax, Canada

    2 weeks ago

    Default job background
    Full time
    Description
    Company Description

    MUFG Investor Services provides asset servicing solutions to the global investment management industry. Leveraging the financial and intellectual capital of MUFG – one of the largest banks in the world with $2.8 trillion in assets – we provide clients access to a range of leading solutions from fund administration, middle-office outsourcing, custody, foreign exchange, trustee services and depository to securities lending and other banking services.

    With a diverse and dynamic network of offices across the globe, MUFG Investor Services provides challenging and rewarding careers. We achieve this by offering continuous learning and development, collaborative team work environment, promotion of work-life integration, and exposure to a wide variety of work.

    Imagine your future at MUFG Investor Services where you can grow professionally, in a diverse and inclusive workplace that rewards your contribution.

    Job Description
    • Develop relationships with key decision makers and operations staff at our clients.
    • Manage client relationships and act as escalation point for all client queries
    • Own and manage incidents/errors end to end in a timely manner.
    • Maintain a high level of client satisfaction and retention.
    • Management and oversight of client specific SLA's and KPI adherence by operations teams.
    • Host monthly service calls with clients with our SLA and KPI data.
    • Participate in client DDQ's and oversight of periodic due diligence visits.
    • Determine RAG rating for clients. Escalation to internal senior management where appropriate.
    • Oversee and review client profitability and ownership of client account strategy to drive future growth.
    • Manage client profitability through workforce planning with operations teams and adherence to common operating model.
    • Explore cross-sale opportunities where applicable. Actively participate in RFPs or other business development opportunities as required.
    • Ownership of commercial conversations with our clients. Initial point of contact for new product launches and services.
    • Participate in global projects to improve client related initiatives or projects with the operational teams.
    Qualifications
    • Third Level Qualification (degree or higher) in a relevant field.
    • At least 10 years' experience working in the fund administration or asset management industry with experience managing client relationships. Providing high quality service and understanding client needs. This can include other administrators, investment managers or fund auditors.
    • Demonstrate leadership and the ability to effectively manage a team of accounting professionals.
    • Excellent business acumen through a strong understanding of the fund administration business and the drivers of profitability and success.
    • Exceptional client service and the ability to satisfy the requirements of a complex and demanding client base. The ability to service these clients while maintaining the interests and health of the organization is critical.
    • Strong computer skills with strengths in Microsoft Office products.
    • In-depth understanding of fund administration industry. This includes various fund structures, fee calculations, financial instruments and fund offering documentation review.
    • Demonstrate a high level of problem solving and innovative thinking in order to develop solutions to complex problems.
    • Experience with fund administration software such as Geneva, Investran, Yardi and Mantra would be beneficial but not necessary.
    Additional Information

    At MUFG Investor Services, we are exceptionally proud of our approach to Hybrid Working. It enables the flexibility to thrive from wherever our employees work and, stay connected to their team and our culture. When we make Hybrid Working plans, we get to know the individual and pride ourselves in underpinning all our decisions with fairness and consistency.

    MUFG Investor Services provides all of its employees with an extremely attractive compensation package. In addition to base salary, there is a group medical insurance scheme, group pension scheme, reimbursement of professional subscriptions, paid holidays and assistance towards gym memberships.

    We thank all candidates for applying; however, only those proceeding to the interview stage will be contacted. If you are contacted for a job opportunity, please advise us of any accommodations needed to ensure fair and equitable access throughout the recruitment and selection process. All accommodation information provided will be treated as confidential and used only to provide an accessible candidate experience.

    MUFG is an equal opportunity employer.

  • The Home Depot Canada

    Commercial Account Manager

    2 weeks ago

    The Home Depot Canada Halifax, Canada

    **Description du poste**: · Le directeur des comptes de crédit d'entreprise est responsable de l'établissement et du développement des relations. Pour ce faire, il doit déterminer les besoins des clients, les informer sur les produits et les services offerts par l'entreprise, fou ...

  • Royal LePage Atlantic

    Accounting Manager

    3 weeks ago

    Royal LePage Atlantic Halifax, Canada

    We are seeking an experienced, self-motivated and detail-oriented Accounting Manager to oversee our accounting department and ensure the accuracy and integrity of financial reporting for our real estate operations. The Accounting Manager will play a key role in managing day-to-da ...

  • STERIS

    Account Manager

    1 week ago

    STERIS Halifax, Canada

    At STERIS, we help our Customers create a healthier and safer world by providing innovative healthcare and life science product and service solutions around the globe. · **Position Summary**: · The **Capital and Consumable Territory Sales Manager at STERIS (Hybrid)** is responsib ...

  • ISANS

    Manager, Accounting

    1 week ago

    ISANS Halifax, Canada

    **Manager, Accounting and Reporting** · ISANS is seeking a full-time **Manager, Accounting and Reporting** to lead, manage and monitor the day-to-day accounting function for ISANS to ensure all accounting principles, practices and procedures align with legislated requirements and ...

  • Halifax Water

    Manager of Accounting

    3 weeks ago

    Halifax Water Halifax, Canada

    Halifax Water is hiring for the job of **Manager of Accounting (Term, up to 12 months)** in the **Corporate Services Department**. As a key member of the Corporate Services team, the Manager of Accounting will be responsible timely and accurate financial reporting, financial acco ...

  • Eastlink

    Accounting Manager

    3 weeks ago

    Eastlink Halifax, Canada

    Eastlink is a family owned, entrepreneurial and innovative company headquartered in Halifax, Nova Scotia. We take great pride in being a leader in delivering creative competitive, customer focused telecommunications solutions, and connecting our customers to the things and people ...

  • Umdasch Group

    Account Manager

    2 weeks ago

    Umdasch Group Halifax, Canada

    Company Description · Doka's expertise in formwork technology is unparalleled in the industry and we are proud of the difference we make globally "It's not just formwork - it's DOKA" is impressively demonstrated worldwide in buildings like the Burj Khalifa (Dubai), in hydroelectr ...

  • Burnbrae Farms

    Account Manager

    2 weeks ago

    Burnbrae Farms Halifax, Canada

    Fluent in French (written and verbal). · Account Management experiences (3-5 years) in the Food/CPG Retails arena. · Experiences at managing key accounts such as Sobeys, FreshCo, Foodland, IGA, Farm Boy and Longos. · Strong knowledge in product distribution and market penetration ...

  • Dash Hudson

    Account Manager

    2 weeks ago

    Dash Hudson Halifax, Canada

    As an Account Manager on the Customer Success team, you will be the primary contact for a portfolio of Dash Hudson's existing customers. You will work towards targets to renew and expand the scope of current contracts. You collaborate with the wider Customer Success team to ensur ...

  • Halifax Port Authority

    Manager, Accounting

    3 weeks ago

    Halifax Port Authority Halifax, Canada

    The Port of Halifax is about making connections between people, commerce, and opportunity. We take a leadership role in developing business for the Port of Halifax in collaboration with our partners and we responsibly manage Port of Halifax assets. · The Port of Halifax is Canada ...

  • VERB Interactive

    Account Manager

    1 week ago

    VERB Interactive Halifax, Canada

    VERB is a digital marketing and technology agency with our head office located in downtown Halifax, Nova Scotia. Our global clients offer the opportunity to work and collaborate with some of the world's biggest destinations, resorts, and travel brands—and with our employee travel ...

  • Chandler

    Account Manager

    2 weeks ago

    Chandler Halifax, Canada

    ACCOUNT MANAGER - APPAREL (Dartmouth NS) · Chandler is one of Atlantic Canada's leading business to business suppliers. We've been serving our customer's needs since 1959 · **Responsibilities**: · - Lead generation and opportunity qualification · - New account activation · - Cust ...

  • LifeRaft

    Account Manager

    1 week ago

    LifeRaft Halifax, Canada

    **Responsibilities** · What you'll do once you get the job (after you celebrate): · - Work closely with Account Executives (AEs) and Customer Success Managers (CSMs) to gain Navigator product knowledge and understand client experiences · - Manage a portfolio of clients; build and ...

  • The Judge Group

    Account Manager

    2 weeks ago

    The Judge Group Halifax, Canada

    **Job title: Account Manager** · **Location: Halifax B3J 3R4** · **Duration: 6+ months (C2H)** · Preparation of financial statements in an accurate and timely manner. · Reconcile cash and investment accounts. · Prepare bank deposits and cash disbursements. · Plan and complete the ...

  • TELUS

    Account Manager

    1 week ago

    TELUS Halifax, Canada

    Location: Halifax, NS, CA, B3S 1C7- Req ID: Jobs by Category: · - Job Function: · - Status: Full Time- Schedule: Regular**Description**: · **Kick-start your sales career with TELUS** · Do you have a natural talent for building relationships? Are you looking to hone your negotiati ...

  • Global Conventions Services

    Accounts Manager

    3 weeks ago

    Global Conventions Services Halifax, Canada

    **About Us** · From humble beginnings thirty years ago Global Convention Services Ltd. has become one of Canada's premier trade show decorating companies with locations in Alberta, Nova Scotia, New Brunswick, Prince Edward Island, British Columbia and Newfoundland. Global Convent ...

  • Dalhousie University

    Manager, Accounting

    3 weeks ago

    Dalhousie University Halifax, Canada

    **Position Details**: · - Position Information**Position Title** · - Manager, Accounting & Financial Reporting · **Department/Unit** · - Financial Services · **Location** · - Halifax, Nova Scotia, Canada · **Posting Number** · - S075-24 · **Employee Group** · - DPMG · **Position ...

  • HILTI

    Account Manager

    1 week ago

    HILTI Halifax, Canada

    **What's the role?**: · The role of Hilti North America (HNA) Account Manager is the direct link between Hilti and the customer. This position will be responsible for creating, maintaining, and growing the customer base for HNA. Consistently recognized by Selling Power Magazine a ...

  • O'Regan's Motors Limited

    Account Manager

    2 weeks ago

    O'Regan's Motors Limited Halifax, Canada

    O'Regan's Automotive Group is Atlantic Canada's most progressive vehicle leasing organization. We supply all vehicle makes and models to individuals and businesses. We are currently seeking an Account Manager who wants to invest in their future to grow a superior business base an ...

  • Canadian Credit Union Association

    Account Manager

    3 weeks ago

    Canadian Credit Union Association Halifax, Canada

    Canadian Credit Union Association (CCUA) is the national trade association for the Canadian credit union industry. Canada's credit unions are vital competitors in the financial services industry. · As the national voice and national forum for Canada's credit union, CCUA actively ...