Customer Service Representative-bilingual - Toronto, Canada - Fresenius Kabi Canada

Fresenius Kabi Canada

Verified Company

Toronto, Canada

3 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Caring for Life. Make a Difference. Be the Difference

If you are looking to work for a growing, global corporation that is focused on making meaningful improvements in the safety, affordability, and availability of the care medical professionals provide to their patients, then you should consider Fresenius Kabi.

We are an employer that works to build great leaders, teams and businesses.

We know our employees are key to everything we accomplish, so we give them the freedom and resources to reach their potential and the opportunity to work with managers who care about their professional development.

We value integrity, encourage collaboration, celebrate passion, reward creativity, and demand excellence — because our customers deserve nothing less and our customers are at the heart of every one of our goals.

As a part of Fresenius Kabi, you can enjoy an exciting career, a company culture based on a clear purpose and values, and the knowledge that your work makes a real difference.

If you would like to learn more about us, we would love to hear from you.

Fresenius Kabi Canada is seeking a full-time (Bilingual) Customer Service Representative to join our team at location 165 Galaxy Blvd.

The Customer Service Representative is responsible for delivering industry leading customer service in support of all Fresenius Kabi Canada pharmaceutical and healthcare products including IV sterile solutions, biosimilars, medical devices, infusion and transfusion technology on the Canadian market (innovator and generic).

The Impact You will Make:

Provide order status information and assist customers in all aspects of customer service and follow up e.g. stock availability, back orders, contract pricing discrepancies, and researching of customer order issues.
Take responsibility for customer orders from the point of entry through to delivery.
Communicate effectively with the Contracts department for pricing updates and price discrepancies on orders.
Process credit/debit memos accurately in SAP after ascertaining compliance with policy.
Investigate and process customer product returns on a direct basis and through third party warehouses (3PL).
File customer orders, invoices and correspondence.
Perform other duties and projects as assigned.

What You'll Bring
- _ Knowledge & Experience._ You have three or more years' experience working in Customer Service and ensuring customer satisfaction, preferably in a pharmaceutical or health care setting.
- _ Communication & Presentation. _You are a strong communicator both written and oral. If you are bilingual in French, it is an asset. You are passionate about providing the highest level of support to customers' needs and expectations.
- _ Technical experience_. You are proficient in SAP (order entry and processing returns) and in Microsoft Office, PowerPoint and Excel.
- _ Attitude & Passion_. You are self-motivated and able to work productively with mínimal supervision. You have proven your ability to adhere to standards and procedures and maintain continuous confidentiality.
- _ Exceptional organizational and time management skills_. You maintain strong attention to detail with the ability to multitask and handle fluctuating workloads simultaneously. Your organizational and problem-solving skills are strong while identifying areas for continuous improvement. You have excellent project management and follow up skills and are deadline oriented with a strong ability to prioritize tasks.

What We'll Bring
- _ Exposure. _The hands-on experience and exposure to a global organization, combined with the mentorship of a dynamic, knowledgeable and award-winning Customer Service team.
- _ Positive Collaborative Environment. _A welcoming, fun and energetic team environment that encourages open communication and collaboration. Our culture encourages our employees to hone current skills and build new capabilities, while discovering their genius.
- _ Impact_. In this forward-facing role, you have direct contact with those who coordinate the care of our patients.

The company is committed to meeting the accessibility needs of people with disabilities. Fresenius Kabi Canada is dedicated to breaking down barriers to accessibility, preventing new barriers from arising and to meet the accessibility requirements prescribed by the Accessibility for Ontarians with Disabilities Act (AODA). If you require accommodation at any time please contact us._

Fresenius Kabi Canada is an Equal Opportunity Employer