Logistics Worker - Toronto, Canada - Polycultural Immigrant and Community Services

Polycultural Immigrant and Community Services
Polycultural Immigrant and Community Services
Verified Company
Toronto, Canada

1 week ago

Sophia Lee

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Sophia Lee

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Description

Position Title Logistics Worker

Organization Structure Reports to the Program Coordinator - Logistics

Job classification RAP Logistics

Job Status Full Time

Positions 1

Location POE Hotel(s)

Wage $24.11/hour for 40hrs Per Week

This is a Bargaining Unit Position

Scope


The Logistics Worker is responsible for providing immediate and essential services to Government Assisted Refugees from various ethnic groups including temporary accommodation, food, supplies, transportation, and incidentals.

Logistics worker is expected to work cooperatively with others; demonstrate flexibility in organizing work; strong conflict resolution skills; show a high degree of initiative, discernment, and resourcefulness; must have excellent communication skills, and demonstrate thoughtfulness in decision-making.


Responsibilities:


  • Deliver logistics support to all clients at the Port of Entry (POE) hotel and other teams
  • Make sure that the facilities are prepared for clients' arrivals
  • Provide registration and orientation to new arrivals on the facilities, services and hotel rules
  • Responsible for timely communication with contractors about new arrivals, issues, and changes needed
  • Handle checkins and checkouts and submit updates to the supervisor
  • Arrange transportation and keep an accurate record of orders
  • Distribute incidentals by following the established procedures
  • Distribute technology loans, keep an accurate record and provide digital sessions and coaching
  • Distribute necessities and donated items
  • Communicate with clients to address questions and concerns
  • Prepare clients for moving to the final destination including informing them about the time, date, and means of transportation
  • Communicate with other POE staff and RAP centers to support clients in transit or final destination
  • Keep an uptodate and accurate record on arrivals, services provided, inventory, shipments, donations
  • Resolve problems and address complaints by working closely with clients, vendors, and delivery companies
  • Provide accurate reporting to supervisor
  • Must meet targets set by Program Coordinator
  • Acknowledge client needs with respect and empathy
  • Actively participate in the professional development initiatives
  • Must be willing and able to work on flexible schedules, asneeded basis, evenings/weekends/nights
  • Perform other operational duties assigned

Competencies
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Adaptability_

  • Changes behavioral style or method of approach when necessary to achieve a goal; adjusts style as appropriate to the needs of the situation. Responds to change with a positive attitude and a willingness to learn new ways to accomplish work activities and objectives. Adapts approach and methods to achieve results; recovers quickly from setbacks and finds alternatives._
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Communications_

  • Using a variety of communication styles and strategies to foster open communication, the exchange of information and discussion on an ongoing basis_
  • Teamwork: Promotes cooperation and mutual support to achieve goals. Encourages participation and mutual support._
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Accountability/Dependability:_Accepts responsibility for the quality of own work; acknowledges and corrects mistakes. Shows up on time, meets standards, deadlines, and work schedules_
._
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Judgement:_Makes timely, informed decisions. Analyzes options and determines appropriate course of action._
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Commitment to Diversity:_Recognizes the value of diversity and helps create an environment that supports and embraces diversity_
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Initiative_

  • Does more than is required or expected in the job; does things that no one has requested that will improve or enhance services, avoid problems, or develop entrepreneurial opportunities. Plans for upcoming problems or opportunities and takes appropriate action._
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Service_

  • Demonstrates strong commitment to meeting the needs of coworkers, managers, clients, or community members, striving to ensure their full satisfaction_

Qualifications

  • A degree/diploma in Hospitality, Logistics, Sales, or related field or a combination of experience and education that fulfills the requirements
  • Three years' experience working with immigrant communities
  • Second language is an asset (French, Arabic, Swahili, Farsi, Dari, Pashto, Spanish)
  • Language proficiency certificate identifying the fluency of English and target language skills (for ATIO members present the certificate of membership)
  • Successful completion of Polycultural's orientation training on interpretation
  • Knowledge of settlement and resettlement services
  • Familiarity with issues facing newcomers/refugees
  • Excellent interpersonal, crosscultural, written, and verbal communication skills
  • Valid G license is required, with access to a vehicle and a clean driving record
  • Ability to lift 3040 kgs

Other requirements

  • A satisfactory Vulnerable Sector Police Check (completed when an offer is made)
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