National Manager, Technical Services - Mississauga, Canada - Air Liquide

Air Liquide

Verified Company

Mississauga, Canada

1 week ago

Posted by:

Sophia Lee

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Description

Company Information

VitalAire Canada is the Canadian home healthcare subsidiary of Air Liquide, the world leader in gases, medical technologies and services for Industry and Healthcare.

VitalAire empowers patients who have sleep apnea or require home oxygen therapy through ongoing respiratory support and compliance.

Here is what you will do
VitalAire is currently recruiting an energetic and motivated full-time National Manager, Technical Services. This role will be based out of our Mississauga branch.

The Manager, Technical Services manages and directs customer maintenance activities, coordinates annual inspections and prepares and finalizes annual maintenance reports to customers.

Responsible for the planning, scheduling and dispatching of field service technicians while identifying required Standard Operating Procedures (SOPs).
Manages service parts required for scheduled work. Plans work according to demand. Establishes the oncall rotation schedule.
Collaborates with sales representatives to complete and close new proposals and agreements. Solidifies current customer relationships, and targets the renewal of all customer contracts at the required profitability.
Supervises the administrative process relating to service elements, such as customer reports, project and maintenance reports, inventory management, quality documents, etc.
Develops, maintains and updates work tracking sheets for activities of bulk maintenance and MGS Preventive Maintenance contracts.
Supports to develop programs to achieve equipment and human resources utilization optimization.
Leads the department towards quality processes and actively promotes quality and safety in all operational aspects in order to improve profits.
Contributes to a safe working environment by participating in safety activities.
In collaboration with the Engineering and Construction team, manages the work associated with customer installations (eg bulk tanks, aerALin quality control modules)
Establishes training needs in order to support sales efforts and to increase the performance and efficiency of the technical teams.

Here's what you will need

Diploma/Degree in the Technical Field (Engineering, Mechanical, Construction)
5+ years of field experience in maintenance functions
4+ years of staff supervision
Computer literate in Google environment and Microsoft Office (Excel)
Ability to prioritize tasks and adapt to changing needs
Excellent communication skills, problem solving, and customer service skills
Bilingualism is an asset

What's in it for you

Competitive total rewards: Salary, bonus, flex benefits, pension plan & fleet vehicle
Growth opportunities: Upward mobility, career progression, and tuition reimbursement
Work/life integration: From standard hours to personal time off, we encourage life outside of work
Inclusive workplace: Bring your whole self to work as you learn and grow
Meaningful work: Do work that matters
Awesome team: Teamwork and connection power our business
Global collaboration: Collaborate near and far by being part of a global leader
Culture of safety: We weave safety and wellness into all that we do

Additional information:

Job Reference:
CA06320