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    Director of Operations, Full time - London, ON, Canada - Transdev Ontario Manitoba

    Transdev Ontario Manitoba
    Transdev Ontario Manitoba London, ON, Canada

    4 days ago

    Default job background
    Full time
    Description
    Voyago is hiring a dynamic and highly effective Operations Manager for our Student Transportation division in London, Ontario.

    Reporting directly to the General Manager, the Operations Manager is responsible for the daily operations of the Student Transportation Division.

    This role will manage and oversee compliance of the Key Performance Indicators while influencing customer satisfaction, increasing revenue of the division and overseeing operational effectiveness and quality.

    The successful candidate will be a important contact for management in key accounts and therefore a high degree of diplomacy and tact will be required.

    Manage efficient vehicle utilization, minimize deadhead
    Ensure compliance with contract
    Direct activities related to dispatching, routing, and tracking transportation
    Plan, organize and manage the work of staff to ensure that the work is accomplished in a manner consistent with organizational requirements
    Implement schedule and policy changes
    Collaborate with other managers and staff members in order to formulate and implement policies, procedures, goals, and objectives
    Work with Health & Safety team, in cooperation with government agencies, to conduct investigations in order to determine causes of transportation accidents and incidents, to improve safety procedures
    Oversee and report on KPI's for schools and charters, deficiency lists and any customer satisfaction survey
    Ensure proper levels of employees by working work with the Talent Acquisition team to attract new candidates
    Plan and facilitate safety meetings and bi-annual driver's meetings
    Oversee payroll administration
    Mentor, Motivate and resolve conflict management.
    You are integral in the quoting of new business and will ensure compliance to contracts
    You will oversee daily operation's communication re: STS portal information, maintenance of process, validity of data within the dispatch system
    You will acts as an ambassador for Voyago on and off company property and increase Voyago's visibility within the community by participating in company sponsored events
    You will over see and report on customer satisfaction survey
    You will ensure your division maintains the proper levels of employee and work with the Talent Acquisition team to attract new candidates
    You will manage deficiency list
    You will help plan and facilitate bi-annual driver's meetings
    You are responsible to oversee payroll administration.
    You will helps increase Voyago's Transdev's visibility within the community by participating in company sponsored events
    You will help increase visibility within the community by participating in company sponsored events
    You have minimum 3 years experience in a supervisory/management role in operations environment
    Your experience in Student Transportation, Medical Transport or Transportation is preferred but not mandatory
    You have the ability to obtain a B class License
    You have advanced skills in all Microsoft Office applications (Word, Excel, PowerPoint, Outlook) as well as Adobe Acrobat
    You have a strong business acumen and ability to clearly and succinctly communicate ideas
    We offer comprehensive benefits packages for full time employees with an Employee and Family Assistance Program, a great company perks program and an Employee Referral Bonus for all staff
    As a subsidiary of Transdev, we provide opportunities for a rewarding career with a growing, global transportation provider
    We focus on innovation and sustainable environmental initiatives
    We support the development, work-life balance and well-being of our employees
    We build a supportive corporate culture that encourages diversity and enables our people to flourish
    We enable our employees to have a positive social impact by deploying sustainable mobility solutions
    We offer our employees opportunities to build their own experience within a local, global Group.
    Voyago is committed to provide accommodation for individuals with disabilities throughout the recruitment process. Accommodations are available upon request of the internal or external applicant.

    If you require an accommodation due to a disability for an interview, please notify Human Resources directly to make appropriate arrangements when contacted for an interview.

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