Senior Manager, Underwriting Life and Health - Markham, Canada - TD Bank Group

Description

Work Location:
Markham, Ontario, Canada

Hours:
37.5

Line of Business:
TD Insurance

Pay Details:

We're committed to providing fair and equitable compensation to all our colleagues. As a candidate, we encourage you to have an open dialogue with a member of our HR Team and ask compensation related questions, including pay details for this role.

Job Description:

Department Overview:

The teamreviews and underwrites Life and Health insurance applications. Contributes and supports underwriting objectives providing rationale for sound underwriting decisions and remains objective to opportunities to support concession requests provided within TDBG risk appetite. May be involved in direct engagement of clients where applicable.

Job Description:
-Expert knowledge of underwriting function; sound understanding of Company's various business operations.
-Solid awareness of current affairs and issues both corporate and external General knowledge of referral areas
-Excellent organizational, communication and interpersonal skills Excellent analytical skills; ability to define, research and solve problems
-Ability to create, maintain and manage the on going relationships between the team and its customers, ensuring all team members are familiar with the customers and the way they conduct business
-Ability to prioritize and work effectively under deadlines balancing published service times with an appropriate customer focus
-Ability to comprehend, retain and apply current technical information to daily work issues Strong knowledge of insurance contract law and state legislative requirements
-Expert knowledge of company plans, riders, benefits and illustrations (and how they are marketed)
-Expert knowledge of reinsurance marketplace (including underwriting strengths and weaknesses) to work proactively with the field where reinsurance is an opportunity
-Thorough understanding of automatic reinsurance agreements
-Expert knowledge of medical science, technology and their impact on mortality
-Expert knowledge of financial and other non-medical underwriting factors Strong knowledge of product pricing

Job Requirements:
-Manage all aspects of underwriting process
-Select and classify risk according to company philosophy and standards
-Develop initiatives for revision and update of underwriting policies and practices
-Participate in and provide a leadership resource for projects
-Work with a variety of stakeholders to review, improve and enhance automated underwriting and straight through processing capabilities
-Provide an information resource for underwriters at all levels
-Create a robust talent plan and, ultimately, pipeline to enhance underwriting talent on the team
-Foster environment where continuous learning and improvement is encouraged and valued
-Provide feedback on team member's performance and develop training, performance and career development plans
-Set goals and measurement criteria for attainment of goals Manage acquisition of reinsurance coverage for large cases Manage retention
-Help maintain profitable mortality experience
-Analyze and interpret medical, non - medical and financial information Make decisions within approval limits
-Determine appropriate requirements Comply with departmental procedures
-Identify and provide solutions to work related problems and issues
-Communicate and collaborate with the field and head office colleagues to provide the highest quality and service levels to customers and serve as the Team's primary contact with the Regional Directors and clients
-Manage mortality on preferred block of business, through flex guidelines to ensure pricing and mortality expectations are met
-Enforce the company's underwriting philosophy and guidelines and ensure that the company mortality expectations are met through quality of the Team's underwriting decisions
-Maintain positive and effective relationships with internal and external partners
-Serve as Team's liaison with other departmental units - i.e. - Pricing/ Actuarial/ Directors/ Medical Committee

Experience & Education:
-Post-secondary education or equivalent work experience
-Minimum 15 years underwriting experience, AALU, FALU preferred
-LOMA Customer Service preferred

Additional Information:

CUSTOMER SUPPORTING:

• Review applications / submissions for aspects including client reports and results to understand and identify related risks
• Make underwriting decisions based on filed guidelines and within TD's risk appetite
• Actively monitor results for trending patterns and / or issues
• Make decisions that are consistent and fair, considering client needs while following our underwriting philosophy
• Prepare errors and omissions, ex-gratia payments, void coverage request and sends for approval when required by authority
• Meet all service level agreements for both underwriting and renewals activities
• May attend court regularly as a TDI representative for litigation matters
• Record and provide feedback on all declines and decline rule exceptions
• Meet and exceed quality review targets
• Provide technical underwriting support to various departments (CSC, Claims, SIU, Risk, Governance & Control, Quality, L&D)
• Make customer contact in accordance with procedural mandates and underwriting needs
• Appropriately handle customer escalations complaint process and resolution
• Proactively identifies opportunities to create benefits for the customer by reviewing and implementing improvements to efficiency and operations
• At more senior levels, may be required to work closely with product team, supporting various initiatives including product roll out and onboarding, including evaluating and making decisions/ recommendations

Who We Are:

TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities and colleagues.

TD is deeply committed to being a leader in customer experience, that is why we believe that all colleagues, no matter where they work, are customer facing. As we build our business and deliver on our strategy, we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether you've got years of banking experience or are just starting your career in financial services, we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs, we're here to support you towards your goals. As an organization, we keep growing - and so will you.

Our Total Rewards Package
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Learn more

Additional Information:
We're delighted that you're considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we're committed to providing the support our colleagues need to thrive both at work and at home.

Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.

Colleague Development
If you're interested in a specific career path or are looking to build certain skills, we want to help you succeed. You'll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience, or you want to coach and inspire your colleagues, there are many different career paths within our organization at TD - and we're committed to helping you identify opportunities that support your goals.

Training & Onboarding
We will provide training and onboarding sessions to ensure that you've got everything you need to succeed in your new role.

Interview Process
We'll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation
Your accessibility is important to us. Please let us know if you'd like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.

We look forward to hearing from you

Language Requirement:
N/A.