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Project Analyst
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Project Analyst
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Aecon Group Inc. Calgary, CanadaAecon Construction Group Inc. is the largest publicly traded construction and infrastructure development company in Canada. Aecon's expertise covers the full range of services, including design and construction, financing, operating, procurement, and project management. Aecon Gro ...
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Project Analyst
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Aecon Group Inc. Calgary, AB, CanadaAecon Construction Group Inc. is the largest publicly traded construction and infrastructure development company in Canada. Aecon's expertise covers the full range of services, including design and construction, financing, operating, procurement, and project management. Aecon Gro ...
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Analyst, Project
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NOC Analyst - Calgary, Canada - TheITeam
Description
The ITeam'sculture is built on collaboration, support and freedom to be yourself. It's an organization that is known to be fun, social, friendly and supportive. They are looking for a
NOC Analyst (Tier 2)
to join their Technical Support team and bring energy and expertise to their large technical client base.
Reporting to the Service Delivery Manager, you will provide specialized technical support, advice, and guidance to customers in the area of applications, hardware, software, and other related computing systems.
Your day-to-day responsibilities may include:Responding to client support issues via phone, voicemail, and e-mail to identify hardware/software issues and offer solutions in a friendly and efficient mannerAnalyzing situations, diagnosing problems, while developing and implementing solutions within narrow timelinesReparation of customer issues through remote connections and following through on client deliverablesEnsuring proper escalation during outages or periods of degraded service and following up with customersCommunicate important information to the Client IT Manager or Account Manager and document all updated client information in Connectwise.
On your resume, we are seeking the following:5+ years of relevant, progressive experience in a similar role or Managed Service Provider experiencePost-secondary education in Networking Technologies, Computer Science, IT, or relatedExperience working with Windows Active Directory, Group Policy, DNS, RDSExperience working with firewalls, TCP/IP and Internet connectivity configurationExperience with all aspects of business networks – end-user support, security, backup and recovery, disaster recovery, desktop and software version managementITIL Certificate would be considered an asset
During the interview process, we will be looking for:How you express your technical knowledge and articulate complex IT issues to a variety of audiencesExceptional interpersonal skills: how you relate with others even when you're under the pressure of an interviewExamples of how you manage multiple projects at a time taking into consideration time management and organizational skillsExample of projects you've completed autonomously and independentlyExamples how you've gone above and beyond for your client group (whether in house or as a consultant in the past)
Why ITeam:
An amazing leadership team committed to your growth and developmentA starting base salary of $50,000 - $75,000 with regular commitments to reviews and rewarding performanceOvertime pay (not just time off in lieu)Bonus programInvestment into your learning and growthA platform to voice your ideas and your concerns
Conditions of Employment:
Valid driver's license and access to reliable vehicleAbility to work in a 24/7 on-call environment
Commitment to Diversity, Inclusion and Equality:The ITeam is committed to creating an employment opportunity that begins with inclusion, diversity, and equity.
of any race, ancestry, place of origin, colour, ethnic origin, ability, citizenship, creed, sex, sexuality, sexual orientation, gender identity, gender expression, same sex partnership, age, marital status, family status, immigration status, receipt of public assistance, history of mental health issues, health status, political affiliation, learning difference, level of literacy, accent, first language, body type, physical appearance and abilities, stature or socio-economic status.
