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    Analyst, Network Operation Center - Calgary, Canada - Bell

    Bell
    Bell Calgary, Canada

    1 week ago

    Bell background
    Description

    Req Id: 417915

    ​Our team is advancing how Canadians connect with each other and the world, and developing breakthrough technology plays a vital role in making our purpose a reality. Contribute your experiences, talents and perspectives as we develop innovative digital solutions and best-in-class networks together. We know you'll feel a sense of meaningful connection and belonging within our team. Then, with our commitment to environmental, social and governance initiatives, you can feel good about your greater impact – helping people as they connect, work, learn and play.

    Be at the forefront of shaping the best digital connections and next-generation technology in Canada. You'll join the largest, award-winning, high-tech team in our country, working with the brightest minds across many industries.

    Bring your ideas and skills as we grow cutting-edge fibre and 5G networks, develop advanced products and services to run on these networks and then enable the delivery of content from our top media properties and services – ensuring that our customers can stay entertained and connected anytime, anywhere.

    Key Responsibilities

    • As part of his/her duties, the Supernet NOC analyst will ensure the round-the-clock integrity of the Supernet network.
    • On a daily basis, the Supernet NOC analyst will be called upon to:
    • Reduce the impact of network outages by ensuring coordination between the various technical groups involved. During off -normal hours, the analyst will be required to manage threats and releases on equipment that could impact the network.
    • Reduce the number of network outages by monitoring various network. The analyst is also responsible for activating traffic re-routing and recovery plans as required.
    • Reduce the length of outages or restoration time by ensuring that necessary information reaches the individuals or groups who are primarily involved.
    • Escalate events to the appropriate group or individuals as required.

    Critical Qualifications

    • Telecom/Engineering grad (tech college diploma) or 3years equivalent industry experience
    • ITIL Foundations (Nice to have)
    • Cisco Certified (CCNA or above)
    • Juniper (JNCIA or above)
    • Basic knowledge of network combined with the ability to make decisions quickly and to manage risk would be an asset. Consideration could be given to applicants with an in-depth technical knowledge of the Supernet network.
    • Enthusiastic about the idea of discovering telecom network technologies communicate clearly and concisely, both orally and in writing
    • Able to work independently with a minimum of supervision; possess strong organizational skills
    • Knowledge of Microsoft software (Word, Excel, PowerPoint)
    • Experience with Incident Management tools

    Additional Requirements


    The Supernet Network Operations Centre (Supernet NOC) operates 24/7. You will therefore be required to work off -normal shifts on a rotating basis. The Supernet NOC interfaces directly with several surveillance teams involved with various technologies. You will be required to work closely with network surveillance technicians.

    #LI-SS1

    Adequate knowledge of French is required for positions in Quebec.

    Additional Information:

    Position Type: Management
    Job Status: Regular - Full Time
    Job Location: Canada : Alberta : Calgary
    Work Arrangement: Hybrid
    Application Deadline: 05/20/2024

    For work arrangements that are 'Hybrid', successful candidates must be based in Canada and report to a set Bell office for a minimum of 3 days a week. Recognizing the importance of work-life balance, Bell offers flexibility in work hours based on the business needs.

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