Assistant Manager, Residence Life - Kingston, Canada - Queen's University

Description

About Queen's University

Queen's University is the Canadian research intensive university with a transformative student learning experience. Here the employment experience is as diverse as it is interesting. We have opportunities in multiple areas of globally recognized research, faculty administration, engineering & construction, athletics & recreation, power generation, corporate shared services, and many more.

We are committed to employment equity and diversity in the workplace and welcome applications from individuals from equity seeking groups such as women, racialized/visible minorities, Indigenous/Aboriginal peoples, persons with a disability, persons who identify in the LGBTQ+ community and others who reflect the diversity of Canadian society.

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Job Summary

Reporting to the Assistant Director (Residence Life & Services) , the Assistant Manager, Residence Life (AMRL) is a live-out position within Residence Life and Services (RL&S) that provides expertise in order to support student life in residence in accordance with the mission and policies of Housing and Ancillary Services (H&A) and Queen's University. The AMRL encourages a sense of belonging, building resilience, and individual academic success in residence students in collaboration with others in the Residences portfolio.

With primary focus on recruiting, hiring, coaching, training, and providing leadership to live-in professional and student staff, the AMRL will work as part of a team to support students in residence, and contribute to ongoing projects and committees. The AMRL will oversee support and day to day operations in buildings across the portfolio, consistently liaising with facilities, front desk, admissions, hospitality and other department and campus partners to ensure coordinated service delivery.

The schedule for this position requires the incumbent to work frequent evenings and weekends.

Job Description

KEY RESPONSIBILITIES:
Leadership

•In coordination with other AMRLs, provides direct leadership and oversite of the Residence Life Coordinator team (live-in, unionized staff).

•Works collaboratively with other AMRLs to ensure consistent execution of leadership, service delivery, and follow up.

•Plans, prioritizes and manages the work of employees, providing strategic and tactical advice, guidance and coaching. Identifies the need for staff resources, participates on staffing committees, and makes effective recommendations regarding employee selection.

•Manages performance by establishing performance standards, reviewing and evaluating performance and conducting formal performance reviews on an ongoing basis.

•Assesses staff training and development needs, and ensures that employees receive training required to improve and sustain successful performance.

•Investigates, addresses and resolves employee/labour relations issues, including disciplinary matters. Makes decisions or effective recommendations on matters involving possible discipline, discharge and probationary termination.

Student Support

•Provides expert support to students and the community by responding to difficult/escalated issues and situations that arise in residences such as mental health crises, parent concerns, student conduct/behaviour, and issues of harassment/discrimination.

•Identifies, defines, and implements strategies to support, maintain, and actively contribute to an environment that respects diversity and promotes equity and inclusion. Displays commitment to furthering development of self and others in areas of equity, diversity, inclusion, and Indigenization.

•Participates in a rotational week-long on-call system, with the Residence Life Leadership Team to maintain a 24-hour administrative response mechanism.

•Provides and/or facilitates crisis and disaster response often in conjunction with other University and Residence senior staff.

Operations

•Coordinates communication and follow up with residence facilities, front desks, admissions, and other H&A partners to facilitate the resolution of escalated student, community, and building issues that could not be solved at the point of contact.

•Conducts building tours and meets regularly with Facilities Supervisors to review building needs and maintenance; advise on safety and security matters; monitor building damages and develop appropriate responses in conjunction with H&A partners.

•Acts as a project lead on student staff hiring, training, and other large-scale initiatives. Coordinate, create, and facilitate hiring processes and training sessions and professional development for student and professional staff under the guidance of the Residence Life & Services Leadership Team.

•Represents the Residence Life Department as required on committees and working groups within H&A and Student Affairs as well as at provincial university housing organizations as needed.

•Undertakes other job-related duties as assigned (e.g. duties during emergency situations).

REQUIRED QUALIFICATIONS:

•Undergraduate degree combined with at least 2 years of university/college full-time, professional residence experience.

•Demonstrated experience in recruiting, selecting, supervising and coaching student staff. Professional staff supervision considered an asset.

•Demonstrated experience managing and responding to crisis/emergency situations.

•Satisfactory Criminal Records Check and Vulnerable Sector Screening required.

•Understanding of the collegial administrative structure of a university.

•Knowledge of the rules, regulations, procedures, resources and administration of Queen's University Residences, as well as those of the University.

•Consideration may be given to an equivalent combination of education and experience.

SPECIAL SKILLS:

•A demonstrated aptitude for and commitment to forming mentoring relationships with young adults.

•Capacity to work independently and as part of a team, mindful of the interests of other stakeholders.

•Commitment to diversity and inclusivity. Support and demonstrate openness to persons of diverse backgrounds and beliefs.

•Demonstrated ability to build and maintain a positive team environment. Sound supervising, coaching and team building skills.

•Ability to use sound judgement and deal with confidential material and sensitive situations on a regular basis with tact and discretion.

•Ability to remain level headed, prioritize and resolve multiple challenges and requests in a fast-paced, demanding environment.

•Excellent interpersonal and communications skills (both verbal and written) to deal with a wide variety of individuals in a professional manner and to provide clear and accurate information.

•Analytical, interpretive and problem-solving skills to examine a number of alternative possibilities and arrive at the best solution.

•Leadership and motivational skills. Sensitivity to issues affecting performance or staff.

•Organizational and time-management skills, to coordinate the work of others as well as oneself.

•Capable of remaining adaptable and ensuring a high level of attention to detail in an environment constantly subjected to interruption and change.

•Emergency response and crisis management skills.

DECISION MAKING:

•Makes recommendations on the planning and execution of strategies to improve the residence experience to meet the changing needs of the community.

•Evaluates job candidates and makes effective recommendations on suitable hires.

•Makes decisions and/or effective recommendations regarding transfers and promotions.

•Evaluates employee performance and decides on appropriate training or coaching to address lack of proficiency in carrying out responsibilities, or remedial action for staff disciplinary situations.

•Assesses investigation outcome of grievances and makes effective recommendations on appropriate course of action or next steps on grievances.

•Makes effective recommendations on level of discipline up to discharge and probationary termination.

•Decides whether a problem warrants notification to others.

•Approves expenditure of funds for student staff programming.

•Determines how to organize and prioritize ones' work schedule and the work of others.

•Identifies potential inefficiencies and other opportunities for operational improvement, develops viable solutions.

•Decisions regarding crisis management; resolution of difficult interpersonal conflicts and judgment as to whether a sensitive situation requires the involvement of the Management of Residence Life.

•Determines resolution on routine operational matters.

Employment Equity and Accessibility Statement

The University invites applications from all qualified individuals. Queen's is committed to employment equity and diversity in the workplace and welcomes applications from women, visible minorities, Aboriginal Peoples, persons with disabilities, and persons of any sexual orientation or gender identity. In accordance with Canadian Immigration requirements, priority will be given to Canadian citizens and permanent residents.

The University provides support in its recruitment processes to applicants with disabilities, including accommodation that takes into account an applicant's accessibility needs.