Implementation Lead - North York, Canada - Direct Travel

Direct Travel

Verified Company

North York, Canada

1 week ago

Posted by:

Sophia Lee

beBee Recruiter

Description

IMPLEMENTATION LEAD - Remote

Position Overview

As a key member of the Implementation team, the Implementation Lead will be responsible for delivering timely and successful new corporate account implementations on behalf Direct Travel.

This role will also lead internal Direct Travel projects as needed.

This position will coordinate efforts with internal and external resources to meet the objectives of the implementation project plans and work with various departments to overcome obstacles that may put implementation or project success at risk, all while guaranteeing stakeholder satisfaction.

We are seeking individuals who are bilingual in both English and French.

This role will work closely with all Direct Travel departments and reports to the Implementation Manager.

This is a fully remote position.

Responsibilities

Works with department leadership to identify appropriate resources for each implementation or project.
Schedule and lead implementation / project calls with client and internal teams.
Maintains detailed project plans using established templates and workflows
Ensures all stakeholder tasks (internal and external) are completed in a timely manner.
Assists in finding resolution to issues or questions during implementations or projects.
Escalates critical issues to management team members as required.
Develops clear understanding of process flows and related documents for the business.
Support of any new processes as it relates to implementations.
Update master implementation list according to timelines established.
Provide weekly updates to management
Must be willing to travel 5%
This is not an exhaustive list of responsibilities, skills, duties, requirements, or efforts associated with the position

Basic Qualifications

Minimum 5 years experience in the travel industry focused on Corporate Travel.
Knowledge of 3rd party travel industry products i.e. online booking tools, price assurance tools.
Proficient with MS Office products (Excel, Word, and PowerPoint)
Strong organization skills ability to handle multiple projects and tasks

Excellent communication Skills

Verbal and Written required
Must be selfmotivated and willing to accept change
Must take ownership of all assigned tasks and project related assignments
Ability to pay attention to detail
Must be able to work independently and be part of a team
This is not an exhaustive list of responsibilities, skills, duties, requirements, or efforts associated with the position

.

Preferred Qualifications

Bilingual in both English and French
Travel industry experience working with global corporate accounts.
TMC Corporate account implementation experience
Travel agreement/contract knowledge
Presentation skills
This is not an exhaustive list of responsibilities, skills, duties, requirements, or efforts associated with the position

Direct Travel is an EOE/AA/Veteran/People with Disabilities employer.

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