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    Account Administrator, Children and Youth Services - Richmond, Canada - YMCA of Greater Vancouver

    YMCA of Greater Vancouver
    YMCA of Greater Vancouver Richmond, Canada

    6 days ago

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    Description

    Position Title: Account Administrator, Children and Youth Services

    Location: 3368 Carscallen Rd, Richmond ( This is not a remote position )

    Terms: Temporary, Full-Time

    Hours: 35 hours per week: Monday to Friday

    Start Date: April 2024

    End Date: May 2025

    Salary: $40,000-$45,000

    Reports To: Manager, Administration, Children and Youth Services

    Nature and Scope:

    We are seeking a detailed oriented Account administrator to join the Children and Youth Services team. Reporting

    to the Manager, the Account Administrator will provide dynamic and complex administrative support for all licensed

    YMCA child care programs. The work environment is very fast-paced, with a high volume of program participants.

    Major Responsibilities:

  • Responsible for the successful collection of monthly child care fees and provide account support for over 2500 participants
  • Process new registrations and new payment set up
  • Responsible for completing account adjustments, program withdrawals, program changes, split billing, refunds, invoicing, reconciliation and other administrative tasks as required
  • Ensure family and 3rd party accounts are in good standing
  • Assist with subsidy inquiries, including the Affordable Child Care benefit, YMCA Financial Assistance and other 3rd party agreements
  • Collect bad debt
  • Occasional front desk coverage; welcome visitors, answer or refer inquiries as needed
  • Be an engaged and integral part of a cohesive administrative team, working to achieve the mission of YMCA BC
  • Build and maintain positive relationships with families, key stakeholders including community agencies and other groups
  • Support registration for Licensed YMCA Child Care & Kids Club programs, YMCA Leagues, YMCA Day Camp and YMCA Camp Elphinstone as needed
  • Additional administrative projects and duties as assigned
  • Provide ratio support in YMCA Kids Club programs

    • Qualifications:

  • A minimum of 2-3 years' experience providing administrative support in a fast paced office environment
  • Effective oral and written communication skills
  • Ability to type 60 w.p.m
  • Ability to be flexible, adaptable and multi-task in high demand environment
  • Demonstrated ability to make sound judgments and decisions; effective prioritizing and problem solving skill
  • Well-developed interpersonal skills
  • Computer proficient – Microsoft Office including Word, Excel, and Office365
  • High degree of independence and initiative within a team environment
  • Experience and sensitivity in dealing with members of different cultural and racial backgrounds, including visible and invisible dimensions of diversity
  • Math skills
  • First Aid/CPR-C certificate required
  • Successful candidates will be required to provide a current and satisfactory Criminal Reference
  • Check/Vulnerable Sector Search issued no later than six (6) months preceding your start date
    • About Us:
    YMCA BC is a charity dedicated to strengthening the foundations of community, by nurturing the potential of children, teens & young adults, promoting healthy lifestyles, fostering a sense of social responsibility and delivering lasting personal & social change to grow in spirit, mind, and body.
    Since January 2023, YMCA of Northern British Columbia, YMCA-YWCA of Kamloops and YMCA of Greater Vancouver are officially one association, with one mission to strengthen our impact for communities across British Columbia. We are YMCA BC – Even Stronger Together. This transition marks a new chapter in our long-standing history of building communities, transforming lives, and connecting people of all ages, stages, backgrounds and abilities, to unique opportunities to learn, grow, and reach their potential.
    YMCA BC provides services in health, fitness & aquatics, child care, camping, employment & community services to over 150,000 participants annually. Our values guide our decision-making and behavior:
  • Do the right thing - We are caring, respectful, honest and responsible in all we do
  • Put people first - We believe in the strengths, perspectives and passion of people
  • Keep our promises -We do what we say we will do
  • Lead by example -We are courageous, speak with conviction, listen attentively and collaborate
  • Competencies:
    • In addition to bringing a commitment to YMCA vision and values, the candidate should possess the following competencies:

    Leading Self
  • Evolve in Professional Capability – Commit to being better
  • Achieve Excellence and Authenticity – Show up with the best version of you
  • Leading Others
  • Develop the Potential in Others – Help people grow and lead
  • Create a Culture of Connection – Build bridges between people and partners
  • Leading Mission
  • Think and Act Strategically – Make good decisions and act on them
  • Make an Intentional Impact – Advance the strength and cause of the Y
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