Technical Writier - Woodbridge, Canada - 407 ETR

407 ETR

Verified Company

Woodbridge, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Reporting directly to the Director, Enterprise Architecture this position will analyze, understand, synthesize and document the operation and maintenance/operating procedures of 407 ETR technology systems for diverse audiences.

Using Technology the Technical Writer will keep the 407ETR documentation current, useful and accessible by all who need it.

Manage and help modernize the various in-house digital document management systems used to publish and archive 407 ETR technical documentation.

Position Responsibilities:

Working with Technology & Infrastructure technical staff (architects, engineers, maintenance technicians, system designers, etc.)

and External vendors:

Analyze existing and future technology systems.
Understand how they work and distill that information into clear, concise text and visuals depictions and diagrams.
Create workflow and logical dataflow diagrams.
Write, adapt, translate and update preventive maintenance and problemresolution procedures for operations group.
Write, adapt, translate and update training material for a variety of audiences surrounding our new systems and platforms.
Vet documentation provided from vendors to ensure it's accurate and meets the organizations needs
Design templates to standardize documentation.
Copyedit, adapt, render in plain language and translate existing documentation or documentation created by others.
Help create technical publications (articles) or presentations for use internally and externally.
Organize and file documentation in information management systems used by the 407 ETR organization
Moderate or curate and file articles and/or documents created in Wikistyle collaborative information management systems
Help continually improve departmental procedures and work flows
Keep abreast of technological trends and developments in the industry.

Interpersonal And Communication Skills:

Given the growing variety and complexity of the systems being documented, you must be highly resourceful in the methods you use to document and make them understandable to a wide range of users.
Communicate clearly, both verbally and in writing, with people from a wide range of business areas within the organization as well as with clients and vendors.
Be able to explain technical terminology and make complex systems understandable to nonexperts.
Possess an outstanding ability to document existing and future systems, as well as those in the process of being implemented.
Demonstrate advanced active listening skills.
Be intellectually curious and interested in understanding and documenting the workings of systems, equipment and technology.

Qualifications:

Community college diploma and five years' experience in a relevant field (electrical engineering techniques, telecommunications, graphic design, computer science, communications, etc.) or Bachelor's degree in a relevant field (engineering, computer science, business writing, communications, etc.)
Knowledge of office technology: Office 365, and Sharepoint Online
Knowledge of design tools: Visio and PDF creator
Assets:
Knowledge of IT and telecommunications systems
Knowledge of Remedy and/or Confluence or similar tools
Knowledge of photo/video creation/editing tools: Adobe Creative Cloud Suite (Illustrator, Photoshop, Premiere Pro, etc.)
Knowledge of Lucidchart and AutoCAD design software
Knowledge of any digital document management system
Knowledge of one or more of HTML, CSS, JSON, XML or YAML
Knowledge of one or more programming languages (e.g., JavaScript, Python, React)

Note:
This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization.