- Delivering high impact efficiency software solutions that meet our clients' needs.
- Streamlining workflows to optimize client processes and responsiveness.
- Enhancing our clients' service delivery capabilities to help communities grow.
- Business analysis: Define and document customer's business requirements; interpret and apply the information within the scope of the project.
- Software configuration: Configure the software with workflow and business rules to allow customers to conduct and streamline their business processes. This is not a developer role.
- Legacy data conversion: Work with Data Conversion Specialists to achieve a smooth transition of legacy client data.
- Conduct training sessions: Train end-users in how to use the software in both remote and classroom-led sessions.
- Software specialist: Be an expert on the functionality and capabilities of the software to respond to client queries. Identify enhancement opportunities and communicate those requests to our product development team.
- Client service: Provide outstanding customer service and resolve client issues throughout the implementation and feedback process.
- Internal engagement: Work with cross-functional team members including Project Managers, Data Conversion Specialists, Quality Assurance, Technical Support Analysts, and other Business Analysts.
- Receive weekly project allocations and goals from the Project Manager.
- Work on assigned tasks:
- Engage with clients.
- Source and compile data requirements
- Configure software.
- Test configuration and perform QA.
- Deliver solutions to clients.
- Action client feedback.
- Report on status and update internal tracking systems.
- Highly focused and accountable individual.
- Ability to prioritize conflicting work assignments and deal with uncertainty.
- 5+ years of software configuration and/or end-user training experience is preferred.
- Experience identifying, defining, analyzing, and documenting client work processes, data, systems, and/or related activities.
- Post-secondary education in a technology-related discipline or equivalent work experience.
- Outstanding oral and written skills, as well as telephone manner.
- Ability to travel up to 20-35%.
- Experience with local government.
- Understanding of the general licensing and permit process.
- An understanding of database (installed and web-based) applications.
- Experience with MS SQL Reporting Services (or equivalent).
- Compensation will consist of base salary (between $65,000-$85,000 CAD per year based on experience), group performance incentive, and annual bonus.
- RRSP matching program and employee stock purchase plan.
- Health Insurance from day 1 (medical, dental, vision, life, short and long-term disability, AD&D).
- 3 weeks of vacation and 5 Personal days.
- We empower our employees to make a difference
- We have an award winning culture
- We offer opportunity to learn
- We are financially strong and we are owned by the largest software company in Canada (CSI)
- We have fun
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Implementation Specialist - Canada - MediSolution
Description
Implementation Specialist page is loaded
Implementation Specialist
Apply locations British Columbia, Canada time type Full time posted on Posted 2 Days Ago job requisition id R Software Implementation Specialist / Application ConsultantCityView - Remote
Reporting to the Manager of Professional Services the successful individual will work closely with customers to understand their business requirements, configure the CityView software solution to meet those requirements and deliver training to those clients to ensure value creation. This is a fully remote position, however travel to client sites across the U.S. and Canada may be required.
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locations 4 Locations time type Full time posted on Posted 30+ Days AgoHarris provides mission critical software solutions for the Public Sector, Healthcare, Utilities and Private Sector verticals throughout North America, Europe, Asia and Australia.
Working for Harris is the perfect opportunity to fulfill your professional goals as well as achieve your personal dreams Our employees enjoy a casual work environment that offers comfort while providing superior service to our customers. We offer a comprehensive benefit package as well as other additional "Perks"Follow us on social media to learn more about our company values, culture and initiatives
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