- Design, configure, and deployment of ServiceNow modules leveraging industry best practices and standards.
- Provide technical and thought leadership in both system integration and application development, while also promoting best practices in these areas
- Contribute to the technical direction, recommend, and design the solution to leverage the ServiceNow best practices and out of the box functionality
- Contribute to internal artifacts and deliverables to ensure they meet solution requirements
- Contribute technical specifications and documents, architecture diagrams, system documentation, and manuals
- Troubleshoot production and test issues; perform root cause analysis, recommend corrective action, and perform resolution efforts
- Assist teams with associated technical and process activities
- Maintain instance integrity & security based on ServiceNow best practices
- Can provide functional expertise as the Subject Matter Expert (SME) for all application suites respective to their product line.
- Contribute to the sizing and scoping of product line projects
- Bachelor's or Master's degree in an IT related discipline, OR minimum (5) years of equivalent/relevant job experience
- Minimum (3) years of experience with ServiceNow
- Demonstrated ability to work with stakeholders to define requirements and performance standards.
- Strong analytical and problem-solving skills
- Understanding of ITIL methodologies (ITIL Foundation Certification an asset).
- Understands CMDB relationships and hierarchy, experience in CMDB Health dashboard configuration and with CMDB remediation including duplicate and stale CI items
- Understanding of the Identification and Reconciliation engine
- Understanding of platform security and integration best practices
- Fundamental knowledge of ServiceNow Common Service Data Model (CSDM)
- Experience with JavaScript, Angular, HTML/CSS & Jelly
- Excellent verbal and written communication skills with emphasis on customer service, including experience handling challenging situations and conflict resolution.
- Ability to work as a trusted contributor on individual assignments and components as well as in a team environment and on client-developed teams
- Extremely organized with a high level of attention to detail
- Ability to work both independently, with initiative, and as an effective member of a team
- A positive promotor of work culture and a "can do" attitude
- Willingness to learn and grow
- Willingness to travel (up to 15%) and be comfortable in changing office environments
- Mandatory Certifications: Certified System Administrator
- Preferred certifications: ServiceNow CIS, Certified Application Developer
- Fluency in French a strong benefit
- Eligible for direct employment in Canada
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ServiceNow - Implementation Specialist - Canada - SoftwareOne
Description
The ServiceNow Implementation Specialist provides product recommendations and configurations, technical expertise for integrations, develops and codes sound technical solutions, ensures proactive communication to clients and internal staff, and manages enhancement requirements for the ServiceNow platform.
SoftwareOne helps companies adapt to new operating realities: cost leadership, rapid digital innovations, and strategically aligned IT investment portfolios supporting tomorrow's business needs. At SoftwareOne, we pride ourselves in deep, focused knowledge through specialized areas of expertise. Our company leaders spent 15+ years in APM + SAM consulting and we have grown rapidly as a Specialist ITX ServiceNow Elite Partner in North America with offices in Houston, Texas & Calgary, Canada. We are leaders in end-to-end SAM enablement & sustainment, supported by CMDB/CSDM, ITAM, ITOM & ITBM expertise. At SoftwareOne, you will find a collaborative, fast-paced environment where we pride ourselves on customer satisfaction and attention to detail (supported by our 4.93 CSAT score). Rather than just implement the software, SoftwareOne helps clients holistically build a ServiceNow practice. As a Senior Implementation Specialist, you'd be an instrumental part of this process.
How will I make an impact?
What I bring to the role?
