Help Desk Technician - Concord, Canada - Clover Tool Manufacturing

Clover Tool Manufacturing

Verified Company

Concord, Canada

1 week ago

Posted by:

Sophia Lee

beBee Recruiter

Description

We have an exciting new opportunity available, as we are seeking a
Help Desk Technician to join our team In this role you would you would respond to helpdesk realted IT tickets and inquiries.

We are located at
8271 Keele Street, Concord, Ontario

Responsibilities:

Respond to phone calls and incoming trouble tickets
Create trouble tickets in ticketing system, diagnose issues using remote support tools, escalate tickets as required
Follow up on all service calls to ensure issues have been resolved properly
Diagnose hardware and software problems, and replace defective components
Perform routine system maintenance, patching, and optimization on computers as required
Plan, coordinate, and implement network security measures to protect data, software, and hardware
Configure / install computer hardware, software, and basic network equipment
Recommend changes to improve systems and network configurations, and determine hardware or software requirements related to such changes
Analyze equipment performance records to determine the need for repair or replacement
Maintain logs related to network functions, as well as maintenance and repair records
Research new technology, and implement it or recommend its implementation
Work with Vendors when necessary to diagnose and resolve issues
Develop and add to existing infrastructure, systems and apps
Ability to multitask and be agile in a fastpaced environment

Requirements:

College or high school diploma
Basic understanding of computer networking (e.g., routers, switches, computers & other devices)
Excellent English verbal & written communication skills
Solid listening skills
Problem analysis & problem solving
Attention to detail
Knowledge of Windows server with AD, DNS, DHCP
Knowledge or hybrid Azure AD
Knowledge of Office 36
Basic understanding of Microsoft Power Platform
Knowledge of Veeam backup solution
Knowledge of Teams, OneDrive, sharepoint administration.
Comp TIA A+ Certification (asset)
Microsoft 365 Fundamentals (asset)
Licenses with reliable mode of transportation.
Able to travel to Second location in Breslau as required.