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    Disability Case Manager - Windsor, ON, Canada - Work180

    Work180
    Work180 Windsor, ON, Canada

    1 week ago

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    Description
    We are the duck.

    We develop and empower our people, cultivate relationships, give back to our community, and celebrate every success along the way.

    We do it all... The Aflac Way .

    Aflac, a Fortune 500 company, is an industry leader in voluntary insurance products that pay cash directly to policyholders and one of America's best-known brands.

    Aflac has been recognized as Fortune's 50 Best Workplaces for Diversity and as one of World's Most Ethical Companies by
    Our business is about being there for people in need.

    So, ask yourself, are you the duck? If so, there's a home, and a flourishing career for you at Aflac.

    Worker Designation – This role is hybrid.

    This means you will be expected to report to one of our Aflac offices located in Windsor, CT for at least 60% of the work week.

    You will work from your home (within the continental US) for the remaining portion of the work week. Details of this schedule will be discussed with your leadership.
    What does it take to be successful at Aflac?
    Acting with Integrity
    Communicating Effectively
    Pursuing Self-Development
    Serving Customers
    Supporting Change
    Supporting Organizational Goals
    Working with Diverse Populations
    What does it take to be successful in this role?
    Current knowledge of the integrated disability and absence management industry
    Excellent customer service skills and ability to manage difficult and stressful situations
    Strong communication skills – written, verbal, persuasion, motivation, facilitation of strong working relationships
    Ability to manage business expectations and resolve concerns, by communicating status and issues
    Ability to effectively prioritize and escalate customer issues
    Ability to interpret and analyze multiple facts
    Knowledge of state and federal FMLA regulations
    Knowledge of medical disability management preferred
    Strong organizational skills
    Excellent interpersonal skills
    Ability to work in a team environment
    Ability to meet or exceed Performance Competencies
    Education & Experience Required
    High School Diploma or Equivalent

    • 2 years of related experience
    Or an equivalent combination of education and experience
    Assists associates with leave of absence requests and guides them through the process
    Processes all leave of absence paperwork according to established procedures and laws
    Provides timely and accurate responses to associates and all levels of management concerning day-today issues and activities
    Administers the FMLA policy; reviews FMLA documentation for accuracy and completeness
    Makes recommendations to approve or deny requests for FMLA based on federal regulations
    Coordinates correspondence, forms, and other documents via the claim system
    Generates reports as required; maintains files, inputs and analyzes data
    Assists management with leave of absence situations and provides guidance within the policy and established legal guidelines
    Keeps complete records of all LOA requests and maintains tracking and analysis of data
    Participates in developing goals, objectives, and systems.
    Maintains compliance with standards and federal/state regulations
    Serves as an internal reference to the team for certification requirements and processing
    Contacts Providers for clarification
    Supports management with special projects as necessary
    Performs other duties as assigned
    Total Rewards

    This compensation range is specific to the job level and takes into account the wide range of factors that are considered in making compensation decisions including, but not limited to: education, experience, licensure, certifications, geographic location, and internal equity.

    The range has been created in good faith based on information known to Aflac at the time of the posting.

    Compensation decisions are dependent on the circumstances of each case.

    This salary range does not include any potential incentive pay or benefits, however, such information will be provided separately when appropriate.

    The salary range for this position is $31,200 to $68,000.

    In addition to the base salary, we offer an array of benefits to meet your needs including medical, dental, and vision coverage, prescription drug coverage, health care flexible spending, dependent care flexible spending, Aflac supplemental policies (Accident, Cancer, Critical Illness and Hospital Indemnity offered at no costs to employee), 401(k) plans, annual bonuses, and an opportunity to purchase company stock.

    On an annual basis, you'll also be offered 11 paid holidays, up to 20 days PTO to be used for any reason, and, if eligible, state mandated sick leave (Washington employees accrue 1 hour sick leave for every 40 hours worked) and other leaves of absence, if eligible, when needed to support your physical, financial, and emotional well-being.

    Aflac complies with all applicable leave laws, including, but not limited to sick and safe leave, and adoption and parental leave, in all states and localities.

    "I work flexibly as a remote employee. While I keep traditional working hours, I have all the resources I need to complete my job at home. Having recently switched careers, working from home makes me feel at ease in big life changes. I can focus on learning about my job and co-workers while not having to worry about a new desk and office space. It helps me focus and be the best employee I can be."
    #J-18808-Ljbffr
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