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    Concierge Manager - Toronto, ON, Canada - Arctic Wolf

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    Manager, Concierge Security page is loaded Manager, Concierge Security
    Apply locations Toronto, ON, CAN time type Full time posted on Posted 3 Days Ago job requisition id R24_415 Ready to further your career in the fast-paced, exciting world of cyber security?
    Ready to further your career in the fast-paced, exciting world of cyber security?
    Arctic Wolf, with its unicorn valuation, is the leader in security operations in an exciting and fast-growing industry—cybersecurity.

    We have won countless awards for our excellence in security operations and remain dedicated to providing an industry-leading customer and employee experience.

    End Cyber Risk. We're looking for a Manager, Concierge Security to be part of making this happen.
    The Manager, Concierge Security is responsible for managing the people, processes, and services we deliver to customers.
    As a Manager, Concierge Security you will:

    • Responsible for hiring, training, and leading large disperse teams of Concierge
    Implement the vision and mission set by executive leadership into the highest quality, scalable and consistent customer experience

    • Collaborate across teams to deliver new security technology approaches and
    implementation of security solutions with a constant focus on automation

    • Develop and report performance metrics that demonstrate business impact, operational efficiency, and risk reduction
    -center has the proper tools and process to ensure the proper delivery of security
    Drive requirements for innovation across our security stack to bring all our security
    relevant data together to allow for full situational awareness
    Knowledgeable of technological trends and developments in the area of information security and risk management.
    ~ Extensive expertise in many areas of security including governance, risk and compliance and a thorough understanding of cybersecurity frameworks, regulatory compliance requirements and data privacy initiatives
    ~ Ability to rapidly analyze complex technical security threats and incident information to be able to communicate business-impacting risk to non-technical audiences
    ~ Experience leading a team responsible for threat hunting, identifying control gaps, and managing multiple high priority in-flight incidents simultaneously
    ~ Deep technology experience across corporate and product technology environments and Cloud, including AWS and Azure
    ~ Demonstrated success in delivering analysis and technology via a creative approach with the mindset of an adversary
    ~ Bachelor's degree in Information Systems, Computer Science or related field plus relevant cybersecurity certifications
    ~3 + years experience leading Security Operations in a global organization with Cloud and SaaS products
    ~ At least two years on security consulting experience
    ~At Arctic Wolf we're cultivating a collaborative and productive work environment that welcomes a diversity of backgrounds, cultures, and ideas to make our teams even stronger as we grow globally. We've been named one of the 50 Most Innovative Companies in the world for 2022 (Fast Company)—and the 2nd Most Innovative Security Company. We believe in diversity and inclusion, and truly value the unique qualities and unique perspectives all employees bring to the organization. And we appreciate that—by protecting people's and organizations' sensitive data and seeking to end cyber risk— we get to work in an industry that is fundamental to the greater good.

    We also believe and practice corporate responsibility, and have recently joined the Pledge 1% Movement, ensuring that we continue to give back to our community.

    We know that through our mission to End Cyber Risk we will continue to engage and give back to our communities.

    Flexible time off, paid volunteer days and paid parental leave
    ~Medical, Dental, and Vision insurance
    ~ Health Savings and Flexible Spending Agreement
    ~ Voluntary Legal Insurance
    ~ Training and career development programs


    Arctic Wolf is an Equal Opportunity Employer and considers applicants for employment without regard to race, color, religion, sex, orientation, national origin, age, disability, genetics, or any other basis forbidden under federal, provincial, or local law.

    Arctic Wolf is committed to fostering a welcoming, accessible, respectful, and inclusive environment ensuring equal access and participation for people with disabilities.

    As such, we strive to make our entireemployeeexperience as accessible as possible and provideaccommodationsas required for candidates and employees with disabilities and/or other specific needs where possible.

    Security Requirements
    ~ Conducts duties and responsibilities in accordance with AWN's Information Security policies, standards, processes and controls to protect the confidentiality, integrity and availability of AWN business information (in accordance with our employee handbook and corporate policies).

    ~ We believe in being lean – in constantly building, measuring, and learning in all aspects of our business. Arctic Wolf is focused on building a workforce that is diverse and inclusive. Arctic Wolf is an Equal Opportunity Employer and considers applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetics, or any other basis forbidden under federal, provincial, or local law.

    Arctic Wolf is committed to fostering a welcoming, accessible, respectful and inclusive environment ensuring equal access and participation for people with disabilities.

    As such, we strive to make our recruitment, assessment and selection processes as accessible as possible and provide accommodations as required for applicants with disabilities.



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