12651 - Housing Services Manager - Vancouver, Canada - S.U.C.C.E.S.S.

S.U.C.C.E.S.S.

Verified Company

Vancouver, Canada

1 week ago

Posted by:

Sophia Lee

beBee Recruiter

Description

At S.U.C.C.E.S.S., you will be able to grow and develop alongside a diverse team of professionals and enjoy great benefits and perks.

Experience what it is like to join a purpose-driven organization and make meaningful contributions to our community. Explore our amazing new opportunities.

Employment Type:
Permanent Full-Time (35 hours per week)

Location:
Olympic Village and Dogwood Gardens, Vancouver, BC

Reports to:
Director of Community Real Estate and Asset Management

Job Summary:

The Housing Services Manager is responsible for the provision of direct housing services to tenants through managing tenant relations, tenant support services/programs, and housing operations.

This position also responds to emergencies and calls after hours.

Key Duties and Responsibilities:

Supports the implementation of the organization's strategic plan and proactively provides input
Participates in the continual Performance Quality Improvement (PQI) and risk management processes of the organization
Serves as a representative of the organization specifically for Community Real Estate in liaising with external partners and agencies
Identifies needs of various target groups from the tenant population; then develops, implements, and reviews support services and programs for the tenants
Liaises with internal and external stakeholders in facilitating the development, implementation, and reviews of support services and programs
Continually evaluates and improves on existing services through research and obtaining best practices in the sector
Manages the operation efficiency of the housing project; develops systems and manuals in conjunction with the Director and Senior Manager of Community Real estate and Asset Management
Ensures that the housing projects comply with the _Residential Tenancy Act_, _Strata Property Act_, _BC Housing Management Commission Regulations_ (if applicable), and other related legislations and regulations
Ensures that the housing projects meet predetermined occupancy goals through marketing and promotional activities
Manages the staff team of the housing projects and is responsible for the hiring, development, performance evaluation, and assigning tasks to the staff team
Schedules and organizes staff to work on the housing project
Monitors the maintenance and upkeep of the housing project and works closely with the Maintenance team to ensure that the facilities are maintained according to the maintenance plan
Oversees the health and safety plans of the housing projects; reports and responds to incidents, hazards, near misses; conducts safety investigations as needed
Promotes and champions safety and wellbeing at the workplace
Provides oversight to the tenancy processes:
Checks in with the team regarding orientation and move-in/move-out
Supports the interview and approval processes for tenants
Creates and serves notices to tenants
Follows up on tenant arrears, disputes, and evictions
Attends hearings on tenant matters as required
Receives and documents feedback from tenants
Responds and takes action on issues and complaints from tenants
Facilitates and supports the tenant council
Assesses and identifies tenants/families in need of additional assistance and makes emergency referrals for support services as necessary
Maintains the financial administration of the housing project
Reviews invoices and payments
Checks and audits the tenancy software to ensure that it is in working order; reports and escalates issues to information technology and/or support
Audits and improves on monthly rent collection process to ensure efficiency
Monitors and verifies tenant payments; reports on payment discrepancies
Prepares, monitors, and reports on monthly finances and accruals to the Finance Department
Prepares annual operating budgets and exercises expenditure controls
Compiles data for reporting; summarizes and analyzes monthly data indicators
Performs other related duties as assigned by the Director

Education, Training and Experience:

Postsecondary degree or certification in Real Estate, Finance, Economics, or business administration and minimum of 5 years' related work experience in property management or equivalent combination of education and experience.
Knowledge of the _Residential Tenancy Act_, _Strata Property Act_, and other related legislations and regulations
Knowledge of BC Housing Management Commission programs are an asset
Knowledge of community and social service programs for vulnerable populations is an asset
Knowledge of building maintenance is an asset
Knowledge of YARDI is an asset

Job Skills and Abilities:

Excellent written and oral communication skills
Excellent customer service skills
Excellent management, supervision, and leadership skills
Excellent relationshipbuilding skills with internal and external partners/stakeholders
Excellent analytical and reporting skills
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