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    IT Support Service Desk Analyst - Vancouver, BC, Canada - S.U.C.C.E.S.S.

    S.U.C.C.E.S.S.
    S.U.C.C.E.S.S. Vancouver, BC, Canada

    3 weeks ago

    Default job background
    Description
    full time

    • $25.34 Per Hour
    Experience what it is like to join a purpose-driven organization and make meaningful contributions to our community


    Department:

    IT

    Employment Type:
    Permanent Full-Time (35 hours a week)

    The
    ITSupport provides
    ITsupport/ Help Desk support to all staff at multiple branch offices by installing desktop computers, peripheral equipment, and software, and assists users with their hardware equipment and software applications.

    They also analyze the usability and configurations of desktops. Additionally, the Frontline Computer Support will provide orientation for new employees onboarding with
    ITtools, and users training.

    Reports To:

    ITInfrastructure Manager
    Act as the first-line technical support when assisting employees with all PC, mobile devices, network hardware and software problems
    Responsible for maintaining and control of
    ITinventory and troubleshooting of all PCs, servers, printers, scanners, and Local Area Networks ensuring compliance with organization's and funders' standards
    Maintain and secure the backup process to prevent data loss
    Verify the elimination of viruses and computer protection
    Train users and provide orientation for new employees onboarding with
    ITtools
    Assist other
    ITsupport personnel where needed, and other duties as assigned.
    Inventory Management
    Responsible for maintaining and control of
    ITinventory of all PCs, servers, printers, scanners, and other IT-related equipment
    Maintain records and conduct
    ITinventory audits
    Provide on-demand user reports and data analytics


    Education, Training and Experience:

    Minimum college certificate/diploma in the related field plus a minimum of 2 years work experience in a similar environment.

    CompTIA, A+, Server+, Network+, Security+ or MCSE Certification is an asset

    Thorough knowledge of Microsoft Active Directory, Windows family (10, 8, 7, Server 2012+), Microsoft Office2016/2019,Office 365, SharePoint, networking concepts and implementation.

    Strong hardware and software troubleshooting, problem-solving, and analytical skills.
    Good working knowledge of online communication platforms (Teams,Zoom, Goto Meeting, etc.)
    Excellent interpersonal skills and English communication skills.
    Good presentation and training skills for training and orientation of user to technology tools.
    Ability to lift computer equipment up to 50 lbs.
    May be required to work a flexible work arrangement (i.e. outside of normal office hours).
    S.

    is a multicultural social services agency and registered charity located on the unceded Coast Salish lands of the xwməθkwəy̓əm (Musqueam), Sḵwx̱wú7mesh (Squamish), and Səl̓ílwətaʔ/Selilwitulh (Tsleil-Waututh) Nations, S.S.

    has been helping Canadians and newcomers to achieve their full potential on their Canadian journey since 1973. We are one of the largest social service agencies in Canada, with offices in BC, Ontario and internationally/abroad.

    We offer programs and services in the areas of immigration, newcomer settlement, English-language training, employment and entrepreneurship, family, youth and seniors programming, health education, community development, affordable housing and seniors care.

    We are dedicated to building an inclusive environment that embraces diversity of thought, backgrounds and experiences.

    We are committed to the equitable treatment of all individuals and will continue to embed diversity and inclusion principles within our policies, procedures, services, and activities.

    Any links posted within the job will take you to their external site where the same disclaimer applies.
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