Customer Service Representative - Québec City, Canada - Scotiabank

Scotiabank Québec City, Canada

5 days ago

Description

As a Customer Experience Associate/ Beauport/ Permanent/ Part-time you are the face, character and heart of our branches. Scotiabank is a place where we put our customers first, and our priority is to help them achieve their financial goals.

Our Customer Experience Associates are people-centric and connect with customers in a relatable way. As an essential member of the Canadian Banking Branch network, the focus is to provide exceptional service throughout the customer's journey by:

Taking a proactive approach to discovering our customer's needs and listening to understand what they are asking for

Processing day to day transactions

Nurturing rich, long-standing relationships

Contributing to the Branch's targets by identifying and fulfilling simple sales opportunities

Being a technology expert and sharing your knowledge by introducing clients to our mobile banking applications and assisting them to better manage their banking needs

Build strong customer relationships and deliver excellent customer service

Uncover and solve customers' needs

Explain complicated concepts simply

Demonstrate success in a target-based performance environment, as well as contribute positively to a team-oriented work environment

Demonstrate an eagerness to learn and determination to succeed

Have proven customer service skills through work or community involvement

Are willing to assist in a professional, friendly and efficient manner

Are available to work a flexible schedule

Are comfortable in simple sales situations

Have strong technical skills and the ability to promote digital and self-service banking options to our customers

The opportunity to join a forward-thinking organization surrounded by a collaborative team of innovative thinkers

A rewarding career path with diverse opportunities for professional development

Internal training to support your career growth and enhance your skills

An organization committed to making a difference in our communities – for you and our customers

You can expect to be recognized and rewarded for high-performance. You'll be supported by leadership through meaningful development conversations that enable faster advancement and internal training to support your growth and development.

A competitive compensation and benefits package

Pursuant to a language needs assessment conducted by Scotiabank, the successful candidate will be required to be able to communicate in French because they will serve and French-speaking clientele.

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