Account Manager - Toronto, Canada - WELL Health Technologies Corp

WELL Health Technologies Corp

Verified Company

Toronto, Canada

1 week ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Position:
Account Manager, Client Success

Type:
Full Time, Permanent

Location:

Toronto, ON (Hybrid)**
Company Overview:
Position Summary:

DoctorCare is looking for an Account Manager to join its industry leading Client Success team and help provide exceptional guidance and support, as well as positive experiences for our growing customer base.

To succeed in this role, you must be a quick learner, a self-starter, and be extremely motivated.

You are comfortable working in a busy environment, excel at engaging with clients, have strong attention to detail and can balance multiple meetings and priorities.

We are only interested in A-players who have demonstrated past success.

In your role, you will have direct, meaningful coaching from industry experts to improve your skills and plenty of opportunities to challenge yourself in a dynamic, fast-paced work environment.

This is an exciting time to join the DoctorCare team with a lot of growth and exciting projects being launched in the next 12 months.

The successful applicant will have the opportunity to learn about Canada's health care systems while developing customer service and business skills; assets that will last throughout a career.

Key Responsibilities:

Support the daytoday delivery of DoctorCare's Practice Care program that offers practice management and consulting services to Family Physicians in Ontario & British Columbia
Lead individual physician meetings and provide meaningful guidance on optimizing the business end of their practices
Liaise with the Ministry of Health to investigate and answer customer inquiries
Work closely with the Sales Team to smoothly onboard new customers
Provide billing and error reconciliation support to physician customers
Leverage your great customer service skills to maintain positive relationships with customers and respond to inbound inquiries through our customer support channels
Provide expertise and support to our customers around patient enrolment models, funding and billing rules for Family Physicians in Ontario and British Columbia
Stay up to date on Ministry of Health policies and enable customers to navigate and understand impacts and changes to their practices
Help DoctorCare continue to innovate our service offering by listening to customer needs and by making thoughtful suggestions to the team
Look for ways to streamline our service delivery by always thinking "Is there a better way?"
Monitor KPIs and customer satisfaction feedback across all services

Requirement:

Knowledge of Ontario and British Columbia's health system, particularly Family Physician patient enrolment and funding models, is considered an asset
Experience in healthcare consulting, public health and/or supporting physician customers is considered an asset
Experience with account management and customer service is beneficial
Experience with any of the following tools is also beneficial: Microsoft Excel, Salesforce, EMRs, Billing Software

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Resourceful: Able to learn independently and use new knowledge to solve problems
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Honest: Able to acknowledge mistakes and always does one's best to operate with the highest degree of integrity
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Humble: Able to remove ego from discussion to identify the best solution to a problem. Able to honestly reflect on one's own weakness and look for ways to improve