Front Desk Agent - Calgary, Canada - Executive Residency by Best Western

Executive Residency by Best Western
Executive Residency by Best Western
Verified Company
Calgary, Canada

1 week ago

Sophia Lee

Posted by:

Sophia Lee

beBee Recruiter
Description

Guest Service Representative
Responsible for guest registration, front desk, and store procedures while delivering great guest service.


SPECIFIC DUTIES

  • Provide superior guest service over the telephone and in person, by being enthusiastic, attentive, friendly and helpful.
  • Greet all guests with a positive attitude and a wellgroomed appearance, a smile and recognition
  • Handle all guest issues with respect by listening and acknowledging their concern.
  • Follow all Best Western guidelines and procedures regarding the handling of registrations, reservations, store sales and refunds.
  • Follow specific cash and credit card handling procedures and properly use the computer, cash register, credit card, and various other front desk equipment
  • This job description is not intended to cover or contain a comprehensive listing of activities, duties or responsibilities. Other duties, responsibilities and activities may change or be assigned at any time with or without notice.

EXPECTED RESULTS

  • All guests are greeted immediately with friendly, helpful and professional guest service delivery.
  • Demonstration of a positive attitude with guests, management, team members, and vendors.
  • Careful and accurate money handling.
  • Attention to detail when taking reservations and/or registering guests.

JOB QUALIFICATIONS

  • Hear and speak the English language fluently
  • Knowledge of computer and cash register operation
  • Ability to work nights, weekends, and holidays
  • Excellent customer services skills
  • Ability to maintain confidentiality

NO LMIA being offered

Job Types:
Full-time, Part-time


Salary:
$16.00 to $17.00 /hour

Work Remotely

  • No

Job Types:
Full-time, Part-time
, Contract


Salary:
$16.00-$17.00 per hour


Schedule:

  • 8 hour shift

Experience:


  • Front desk: 1 year (preferred)

Work Location:
In person
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