Bdc/call Centre Agent - Toronto, Canada - Gyro Group

Gyro Group
Gyro Group
Verified Company
Toronto, Canada

3 days ago

Sophia Lee

Posted by:

Sophia Lee

beBee Recruiter
Description

Gyro Group is currently seeking a dedicated
Call Centre Agent(BDC) to become a valuable part of our team The
Call Centre Agent acts as the primary point of contact and representative for our dealers in the Toronto area.

They act as a connection point between the customer and the sales department, taking charge of inbound business opportunities and promoting conversions into qualified appointments.


Delivering the Best Possible Customer Experience. A steady dedication by all Team members is required to deliver the highest level of customer satisfaction during each and every contact.


MAIN DUTIES AND RESPONSIBILITIES:


  • Assist customers during their navigation on the website;
  • Provide information on and actively promote motor vehicles or promotions;
  • Enter the result of each communication into the CRM software and perform necessary followups;
  • Make sure a high level of customer satisfaction is always maintained;
  • Build trust and maintain a solid business relationship with customers;
  • Find opportunities for renewal and for new business through multiple contacts with the dealers' customers;
  • Take part in team meetings, workshops and individual development sessions;
  • Perform any other assigned task.

Requirements:


  • Perfect spoken and written English;
  • Can handle heavy phone contact (minimum calls per day);
  • Quick learner with no fear of challenge, driven & determined;
  • Professional work ethic, responsible, vested interest in dealership success;
  • Excellent written and oral communication skills;
  • Previous call center experience is an asset;

Job Types:
Full-time, Permanent


Salary:
$17.00-$19.00 per hour


Benefits:


  • Dental care
  • Disability insurance
  • Extended health care
  • Life insurance
  • Vision care

Schedule:

  • 8 hour shift

Supplemental pay types:

  • Bonus pay

Experience:

- customer service: 2 years (required)


Work Location:
In person
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