Jobs

    Customer Service Associate, Commercial Services - Stony Plain, AB, Canada - ATB Financial

    ATB Financial
    ATB Financial Stony Plain, AB, Canada

    3 weeks ago

    Default job background
    Full time
    Description

    Maybe it's our exceptional culture where your total wellness is supported through market-leading benefits and you're free to bring your whole self to work.

    We foster a culture of purpose, performance and possibilities.


    Department:
    Everyday Financial Services (EFS)

    System Job Title:
    Client Service Representative D

    This is a full-time opportunity at 36.This role requires Wednesday evening shifts on a rotating basis****As ATB's next Senior Client Service Representative, you are responsible for providing friendly, courteous and professional service by assisting clients with a wide variety of banking functions.

    You are able to promote an environment of salesmanship within the Client Service Representative team, and act as a guide/mentor.

    For branches supported by the Mid-Office function, this position is also responsible to manage the functions directly related to the mid-office processes, on behalf of the branch.



    Senior Client Service Representative Accountabilities:

    Act as coach and guide as well as backup to front line service staff by providing assistance and training to other CSRs.

    Ensures clients take advantage of all ATB Financial products and services related to their needs, builds relationships with clients and directly contributes to the development of ATB business through the cross-selling of ATB products and services.

    Answers incoming branch calls, resolves client inquiries, concerns, and complaints and ensures handoff to appropriate staff.
    Performs Branch premise/facilities coordinator responsibilities.
    Act as senior custodian of various branch securities, engraved forms, etc. Maintain relative control records and process all required transactions.
    Demonstrate exceptional customer service ability, sales skills and product knowledge.
    Display strong organizational and planning skills.
    Possess strong computer skills.
    Previous customer service experience.
    Expert knowledge of on-line banking procedures, deposit/cheque processing, Personal and Commercial banking products and services.
    Some background in control processes and routines.
    If you believe your experience and qualities are what we are looking for, please consider applying

    If you know one of our team members, BEFORE applying, reach out to them and ask them for a referral link to help your application stand out.

    Online applications are preferred.

    We are dedicated to building a workforce reflective of the diversity within our communities and creating an environment where every team member has what they need to reach their potential.

    Thank you for applying online. We might ask you to participate in a digital interview or phone interview.

    Follow us on LinkedIn , Facebook and Instagram to get the inside scoop on what our team is up to.

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