- Partner with Experience and GPS on annual and quarterly operational planning, prioritization and alignment based on Lumen's business strategy.
- Be the Partner voice for any and all partner motions/programs, including PRM implementation, partner experience, strategic partnership implementation, and overall partnerships operational needs.
- Be the connective tissue across Experience, GPS, Marketing, Corporate Comms and Product to ensure we are leveraging knowledge, processes, and marketing moments to the fullest with and through our Partner Channel
- Leverage data and analytics to optimize partner operations and initiatives.
- Act as a thought leader who can provide strategic direction and develop innovative solutions and processes to scale Lumen's partner business.
- Establish and educate the Partner Community on NPS metrics to drive improvement in our customer experience for partner-led sales.
- Design and launch a Voice of Partner (VoP) program to measure and improve our partner experience through surveys, feedback, and closed loop strategies.
- Partner with Experience team to expand CX programs into Partner Programs, including Partner Advisory Board, Joint Storytelling with Partners, and Executive Engagement motions with Partners.
- Bachelor's degree in marketing, business, or a related field.
- Proven experience in partner strategy development and implementation within the technology industry.
- Creative thinking and a passion for innovation in marketing, customer experience and partner strategies.
- Strong analytical skills with the ability to interpret data, extract insights, and make data-driven decisions.
- Excellent communication and interpersonal skills to collaborate effectively with cross-functional teams and senior stakeholders.
- Strong project management skills with the ability to prioritize and manage multiple initiatives simultaneously.
- Ability to react and adapt to changes in business priorities in a dynamic and fast-paced environment.
- Prefer candidate who has Partner background and Partner Alliance Management background.
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Senior Partner Manager - Ontario, Canada - Lumen
Description
We are igniting business growth by connecting people, data and applications – quickly, securely, and effortlessly. Together, we are building a culture and company from the people up – committed to teamwork, trust and transparency. Lumen's commitment to workplace inclusion and employee support shines bright.We've made the Newsweek 2024 Greatest Workplaces for Diversity list and achieved a perfect score of 100 on the Human Rights Campaign Corporate Equality Index (CEI) for the fifth consecutive year.
Plus, we're the top employer in the communications and telecom industry, ranking 12th overall across all industries in The American Opportunity Index.
You will provide strategic leadership, exceptional analytics, creative joint marketing strategies, and operational excellence to support our Experience and Global Partner Solutions team.
You will partner closely with our partner GTM teams, partner programs, partner success & enablement, and customer and commercial experience, and corporate communications to support a best-in-class partner strategy and partner experience for Lumen's Partner Ecosystem.
The successful candidate will be creative and data-driven, with a proven track record of building and managing partner alliances, programs, and GTM initiatives to drive revenue growth at scale through the partner channel, and can combine strategic, analytical, big-picture thinking to drive detailed, operational excellence in Lumen's partner ecosystem.
This position is work from home within any US state.Build and manage partner experience strategy and operations across the Partner ecosystem, in partnership with GPS.
$156450 in these states: $164280 in these states: $172100 in these states: We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status (collectively, "protected statuses"). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.
It is not intended to include a comprehensive inventory of all duties and responsibilities for this job. This information reflects the anticipated base salary range for this position based on current national data. This position is eligible for either short-term incentives or sales compensation.
