Lead, Office Services - Toronto, Canada - Goodmans LLP

Goodmans LLP

Verified Company

Toronto, Canada

4 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Goodmans LLP is internationally recognized as one of Canada's leading and most innovative law firms, offering market leading expertise in M&A, corporate, securities and finance, private equity, real estate, tax, restructuring, litigation and other business-related specialties.

We are a community of committed, talented, hardworking professionals who are motivated by exceeding our clients' expectations, with a law firm culture that is second to none.

We are currently seeking a hands-on
Office Services Lead to join our team.

Reporting to the Team Leader, Office Services, the purpose of this position is to provide exceptional customer service to internal clients, as well as participate and support in various initiatives across the firm.

This position requires flexible hours to accommodate the firm's needs.

As an Office Services Lead, you are a self-starter with a strong work ethic who consistently demonstrates excellent customer service and problem solving skills.

You are interested in project management and constantly look for ways to streamline processes and to improve efficiencies and outcomes.

You understand our business and propel the firm's culture.

Responsibilities:

Provide guidance to the Office Services team; including facilitation of daily operations, delegation of task and deployment of resources for Office Services; new hire orientation and training
Perform regular quality control audits for mail room and print room tasks to ensure Office Services correctly and consistently are following established departmental processes and best practices and that established service standards are being met at all times
Prepare team schedules for Office Services
Participate in the development and improvement of service standards, policies, practices, and objectives
Act as first point of escalation to inquiries or concerns from firm members regarding Office Services service offerings and makes alternative suggestions when needed
Ensure departmental documentation is complete, including checklists, process maps, and training materials
Manage daily and weekly communication between team members; this includes team huddles, weekly team meetings, and interdepartmental status updates
Support the Office Services Team with organizing and preparing for daily requests and ensures all tasks/project requirements are completed prior to hand off to client
Maintain relationships with suppliers and vendors by sourcing and recommending new offerings as needed
Provide Team Leader feedback on Office Services Team by supplying updates on progress and general areas of improvement
Provide assistance within the Office Services Team during absences and as business volume dictates, including requests after hours
Other duties and/or special projects as assigned

Requirements:

A high school diploma or higher
25 years of relevant experience within a professional services environment
Excellent interpersonal skills are essential, including working effectively with Leadership and Staff at all levels
Ability to work a flexible schedule outside of standard business hours in order to accommodate business needs
Demonstrates flexibility, discretion and confidentiality
Solid written & verbal communication skills, a selfstarter with a strong work ethic, and a team player with excellent client service skills
Please note that in light of Goodmans LLP/Goodlaw Services Limited Partnership's COVID19 vaccination policy, applicants who receive a conditional offer of employment from the firm will be required to provide proof of being fully vaccinated with all required doses of a COVID19 vaccine approved by Health Canada. Individual requests for accommodation will be considered on the basis of medical grounds and/or because of creed/religion._

Job Types:
Full-time, Permanent

Schedule: