Jobs
>
Dartmouth

    Customer Experience Representative - Dartmouth, NS, Canada - Rentokil Initial plc

    Rentokil Initial plc
    Rentokil Initial plc Dartmouth, NS, Canada

    3 weeks ago

    Default job background
    Description

    About Rentokil-Terminix : Rentokil-Terminix Canada is one of the largest pest control providers to the property management sector. Since its founding, it has been an industry leader in pest control. Our certified technicians use innovative technologies to protect millions of homes and businesses throughout Canada.

    This rolesupports our commercial and residential customers while providing World Class customer service. They work directly with and support our Branch Managers, Technicians and other members of the Support Services team to ensure customer satisfaction is met in all areas. Setting up new contracts and jobs, providing client portal support, distributing invoices with supporting documentation and following up on any client questions and/or concerns as it relates to invoicing or account changes. They are the support for both our internal and external customers so it is imperative that they possess excellent customer service skills, are able to manage self, troubleshoot independently and maintain positive relationships.

    Address: 204 Brownlow Ave, Unit 155, Dartmouth NS B3B 0M4

    Responsibilities:

    • Handles both residential and commercial customer calls/correspondence for service, scheduling, bill payments and billing inquiries turning great service into revenue generating contacts
    • Offers creative Home Inspection leads to all customers that qualify
    • Identify the needs of current and new customers and offer products to close sales and generate revenue and commissions
    • One call resolution; using all available resources to resolve customers issues
    • Cultivates and maintains on-going customer relationships
    • General knowledge of the organization, products, and /or services
    • Excellent verbal communication skills with ability to overcome objections and ability to de-escalate situations
    • Uses computerized system for identifying customer needs, tracking contacts, information gathering, and/or troubleshooting
    • Initiates outbound customer service calls for various campaigns
    • Return after hours calls, respond to messages from answering service
    • Respond to and follow up on Webform inquiries
    • Additional duties as assigned

    Requirements

    • 2+ years of Admin experience in a fast-paced professional environment
    • Demonstrated proficiency with Microsoft Word, Excel and Power-Point
    • Have knowledge of Google Suite. Ex. Google Docs, Drives, Gmail, Calendars
    • Able to learn and use multiple computer systems
    • Knowledge of Vendor Portals is an asset
    • Excellent proof-reading abilities
    • Strong analytical skills and attention to detail
    • Able to multitask in a fast-paced environment
    • Prioritize work without direct supervision
    • Strong communication (verbal and written)
    • Able to exercise tact and diplomacy when dealing with others
    • Strong work ethic, punctual and maintain a professional demeanor

    Education:

    • High School Diploma required
    • Preferred: College Diploma or University Degree in a business, administrative and/or accounting field or equivalent experience

    Benefits

    Why Choose Rentokil-Terminix?

    A career with Rentokil-Terminix is exactly that - a professional trajectory filled with opportunity. We pride ourselves on being a world class team that rewards high performance. We offer competitive pay on a bi-weekly pay schedule and many of our roles

    offer incentives based on performance and providing exceptional customer experience.

    • You are paid during your training
    • Great benefits - Medical, Dental, and Vision
    • Employer-matched RRSP program up to 3.5% of your base salary per year
    • Paid sick and vacation days
    • Short and long-term disability
    • Life Insurance
    • Ability to make commission bonus's (after 3-month probation)
    • Competitive compensation

    ON DEMAND PAY Have access to your paycheque as soon as it is earned

    Rentokil-Terminix is an equal opportunity employer. If you require any accommodations at any point during the interview process, please get in touch with our HR Department.

    #J-18808-Ljbffr
  • Dash Hudson

    Customer Experience Representative

    3 weeks ago

    Dash Hudson Halifax, Canada

    As a Customer Experience Representative, you will be the in-platform expert for all Dash Hudson customers and prospects. As a member of the Customer Success team, and working closely with Sales, you will provide answers to all incoming questions and issues via Dash Hudson's in-pl ...

  • Indigo Books & Music

    Customer Experience Representative

    2 weeks ago

    Indigo Books & Music Halifax, Canada

    **Company Description** · Chapters Halifax is looking for a professional, dynamic customer experience representative with flexible availability to join our team. · Dedicated to telling stories and creating experiences, Indigo is always looking for bright, energetic and customer-f ...

  • B to C Connections

    Customer Experience Representative

    2 weeks ago

    B to C Connections Halifax, Canada

    **Our missions for you at B to C** · You are curious about developing your people skills to bring value to a brand, a community and to yourself. You are curious about embracing the challenges of market developments, sales performance and team momentum. · **Job Insights & Values** ...

  • Indigo

    Customer Experience Representative

    1 week ago

    Indigo Halifax, Canada

    Company Description · Chapters Halifax is looking for a professional, dynamic customer experience representative with flexible availability to join our team. · Dedicated to telling stories and creating experiences, Indigo is always looking for bright, energetic and customer-focus ...

  • Indigo Books & Music

    Customer Experience Representative

    1 week ago

    Indigo Books & Music Halifax, Canada

    Company Description · **REQUIRED: 5am availability for the fall** · Dedicated to telling stories and creating experiences, Indigo is always looking for bright, energetic and customer-focused people who can help bring our exciting mission to life in one of our more than 170 Indigo ...

  • Indigo Books & Music

    Seasonal Customer Experience Representative

    4 days ago

    Indigo Books & Music Halifax, Canada

    Company Description · **Location: Halifax, NS** · Dedicated to telling stories and creating experiences, Indigo is always looking for bright, energetic and customer-focused people who can help bring our exciting mission to life in one of our more than 150 Indigo, Indigospirit, Ch ...

  • Canada Games Centre

    Fitness Centre Member Experience Representative

    3 weeks ago

    Canada Games Centre Halifax, Canada

    The Canada Games Centre (CGC) is a vibrant multi-sport community and recreation centre in Halifax, Nova Scotia. We are a 176,000 sqft facility operated by a non-profit society committed to promoting physical literacy, fitness and wellness, and to supporting the needs of high perf ...

  • EightSix Network Inc

    Customer Experience Representative

    3 weeks ago

    EightSix Network Inc Dartmouth, NS, Canada

    About Rentokil-Terminix : Rentokil-Terminix Canada is one of the largest pest control providers to the property management sector. Since its founding, it has been an industry leader in pest control. Our certified technicians use innovative technologies to protect millions of hom ...

  • Indigo Books & Music Inc.

    Customer Experience Representative

    3 weeks ago

    Indigo Books & Music Inc. Halifax, NS, Canada

    Chapters Halifax is looking for a professional, dynamic customer experience representative with flexible availability to join our team. · Dedicated to telling stories and creating experiences, Indigo is always looking for bright, energetic and customer-focused people who can hel ...

  • Indigo

    Customer Experience Representative

    3 weeks ago

    Indigo Halifax, Canada Part time

    Company Description · Chapters Halifax is looking for a professional, dynamic customer experience representative with flexible availability to join our team. · Dedicated to telling stories and creating experiences, Indigo is always looking for bright, energetic and customer-foc ...

  • Indigo

    Customer Experience Representative

    3 weeks ago

    Indigo Halifax, Canada Part time

    Company Description · Chapters Halifax is looking for a professional, dynamic customer experience representative with flexible availability to join our team. · Dedicated to telling stories and creating experiences, Indigo is always looking for bright, energetic and customer-focu ...

  • Indigo Books & Music

    Customer Experience Representative

    2 weeks ago

    Indigo Books & Music Halifax Regional Municipality, Canada Part time

    Job Description · You'll help to cultivate an environment that promotes authentic employee and customer experiences and are guided by our culture and mission of adding joy. You role model the Indigo Beliefs by being authentic, seeking inspiration and knowing your audience, and yo ...

  • Rentokil Initial

    Customer Experience Representative

    14 hours ago

    Rentokil Initial Lower Sackville, Canada Contract

    About Rentokil-Terminix: Rentokil-Terminix Canada is one of the largest pest control providers to the property management sector. Since its founding, it has been an industry leader in pest control. Our certified technicians use innovative technologies to protect millions of homes ...

  • Province of Nova Scotia

    Commis 3/clerk 3

    2 weeks ago

    Province of Nova Scotia Halifax, Canada

    **Commis 3/Clerk 3 - Bilingue/Bilingual (CSR, Contact Centre), Term**, HALIFAX** · **Service Nova Scotia** · - Notre objectif est d'avoir une main-d'œuvre diversifiée représentative de la population que nous servons, et ce, à tous les niveaux d'emploi. Le gouvernement de la Nouve ...

  • Government of Nova Scotia

    Commis 3/clerk 3

    1 week ago

    Government of Nova Scotia Halifax, Canada

    Numéro de concours 42166 · Commis 3/Clerk 3 - Bilingue/Bilingual (CSR, Contact Centre), Term, HALIFAX · Service Nova Scotia · Notre objectif est d'avoir une main-d'œuvre diversifiée représentative de la population que nous servons, et ce, à tous les niveaux d'emploi. Le gouvernem ...

  • Match Retail

    Lg Field Sales Representative

    2 weeks ago

    Match Retail Halifax, Canada

    Overview: · Match Retail is seeking a passionate Field Sales Representative with a broad knowledge of Home Entertainment products (TVs, Sound bars, Projectors, Monitors & Laptops) to promote brand awareness for our global client. As a Field Sales Representative, you will build an ...

  • Province of Nova Scotia

    Early Childhood Education Classification Officer

    1 week ago

    Province of Nova Scotia Halifax, Canada

    **Early Childhood Education Classification Officer (Program Admin Officer 1-2) BILINGUAL, Term**, HALIFAX** · **Education & Early Childhood Development** · - Notre objectif est d'avoir une main-d'œuvre diversifiée représentative de la population que nous servons, et ce, à tous le ...

  • Services publics et Approvisionnement Canada

    Analyste D'évaluation

    3 weeks ago

    Services publics et Approvisionnement Canada Halifax, Canada

    Services publics et Approvisionnement Canada - Paiements en replacement d'impots (PERI) · Halifax (Nouvelle-Écosse) · EC-03 · 74 487 $ à $ · Pour obtenir plus de renseignements sur l'organisme, veuillez visiter Services publics et Approvisionnement Canada · Autodéclaration : Vous ...

  • Province of Nova Scotia

    Clerk 3

    2 weeks ago

    Province of Nova Scotia Halifax, Canada

    **Clerk 3 (Justice Officer 2)/Commis 3 (Officier de Justice 2), Term**, HALIFAX** · **Justice** · - Notre objectif est d'avoir une main-d'œuvre diversifiée représentative de la population que nous servons, et ce, à tous les niveaux d'emploi. Le gouvernement de la Nouvelle-Écosse ...

  • Discoverycentre

    Promotional Representative

    2 weeks ago

    Discoverycentre Halifax, Canada

    **Promotional Representative**: · **Department**: · - Marketing**Supervisor**: · - Manager of Marketing & Communications**Position Category**: · - Full time**Hours of Work**: · - 35 hours per week; 12 weeks; variable schedule including weekend & holiday hours**Start Date**: · - J ...