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    Implementation Specialist for ERP Solutions for NPOs - Montreal, Canada - Yapla

    Yapla
    Yapla Montreal, Canada

    2 weeks ago

    Default job background
    Non-profit / Volunteering
    Description
    About Yapla

    Yapla is a dynamic and rapidly growing company, specializing in software solutions for NPOs and associations of all sizes. Our all-in-one platform, used by over 50,000 organizations, enables member management, membership processing, ticket sales, donation collection, and newsletter distribution. Our mission is to simplify the daily operations of as many nonprofit organizations and associations around the world as possible, helping them break down digital barriers. We value professional commitment and seriousness in our work, while also placing great importance on friendliness and downtime, making "Fun" a key element of our company culture.

    About the Position

    As the Implementation Project Manager in Yapla's professional services team, you will play a pivotal role in overseeing the deployment and optimization of our platform across multiple client projects. This role requires hands-on engagement with clients, ensuring that our solutions are tailored and effectively integrated into their operations to enhance productivity and user experience.

    Main Responsibilities
    • Project Management - Coordinate and oversee about 20 projects simultaneously, liaising with clients to ensure their satisfaction and success. Serve as the primary contact for clients by managing interactions with various team specialists such as designers and programmers throughout the project lifecycle.
    • Implementation and Configuration - Lead the deployment of the Yapla platform according to the specific needs of each client, ensuring a seamless integration and setup process.
    • Client Training and Support - Educate clients on the functionalities of the Yapla platform and provide ongoing support to ensure they leverage the system to its full potential.
    • Financial Monitoring - Perform budget tracking for each project ensuring profitability and efficient resource management.
    • Sales - Contribute to the sales efforts of professional services with the goal of helping our clients save time.
    • Platform Improvement - Actively participate in continuous improvement initiatives for the platform.
    Required Qualifications
    • University Degree - University degree in a relevant field such as project management, computer science, management, or equivalent.
    • Location - Residence in Quebec to facilitate coordination with the team.
    • Web Agency Experience - Significant professional experience in agency settings or in a similar environment, where multitasking and project time management were required.
    • ERP Skills - Proven experience in the implementation and management of ERP systems, preferably in contexts similar to that of Yapla. Good knowledge of Excel is required.
    • Bilingualism - Perfect fluency in French and English, both spoken and written, to effectively communicate with a diverse clientele and colleagues.
    • Interpersonal Skills - Excellent communication and interpersonal skills, with a proven ability to build and maintain strong professional relationships.
    • Client Satisfaction Management - Ability to understand and anticipate client needs to continuously improve their experience and maximize satisfaction.
    • Autonomy and Initiative - Ability to work independently with minimal supervision, while taking initiatives to solve problems and propose improvements.
    Why Join Yapla

    Joining Yapla means being part of an innovative and growing company that places the values of fun, commitment, and excellence at the heart of its culture. You will have the opportunity to make a significant difference in the nonprofit and association sector, while thriving in a dynamic and stimulating environment.

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