Level 2 IT Support Technician - Ottawa, Canada - Hollingsgate Workforce solutions

Hollingsgate Workforce solutions
Hollingsgate Workforce solutions
Verified Company
Ottawa, Canada

1 week ago

Sophia Lee

Posted by:

Sophia Lee

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Description

Job Title:
Level 2 IT Support Technician


Location:
Ottawa, Ontario


Employment Type:
Full-time, Onsite


Salary Range:
$75,000 - $85,000, dependent on experience

Client Overview:

Hollingsgate Recruitment is proud to represent a leading Managed Service Provider in Ottawa renowned for its commitment to technical excellence and customer satisfaction.

We're seeking dedicated individuals to join their team as Level 2 IT Support Technicians.

This role caters to those with intermediate experience in IT support, offering an opportunity to thrive in a nurturing and development-focused environment.


Key Responsibilities:

  • Resolve reported problems using established procedures and tools, ensuring adherence to policies.
  • Troubleshoot network, software, and hardware issues, including managing user accounts and permissions within Active Directory, Group Policy changes, and file permissions.
  • Maintain comprehensive documentation of inquiries, manage responses effectively, and ensure client satisfaction through diligent followup.
  • Requirements:
  • Demonstrated experience in a helpdesk or customer support role, ideally with 2 years in IT support.
  • Solid understanding of computer systems, mobile devices, and other tech products.
  • Familiarity with Microsoft Certified Professional (MCP) and Microsoft Certified Solutions Expert (MCSE) certifications is advantageous.
  • Possession of CompTIA A+ Certification is preferred.
  • Strong communication skills for effective interaction with both technical and nontechnical staff.
  • Exceptional problemsolving abilities with a knack for documenting solutions and providing user training.
  • Professional proficiency in English is required; fluency in French is a significant advantage.

Why Join Us?How to Apply:
If you're eager to embark on your IT journey with a company invested in your growth, submit your resume to join our client's dynamic team

Job Types:
Full-time, Permanent

  • Career Growth: Elevate your skills with opportunities for progression within the organization and specialized training in server management and advanced networking.
  • Supportive Team Environment: We prioritize empathy and patience, fostering an environment conducive to continuous learning.
  • Competitive Salary: Our salary range offers a lucrative compensation package, catering to both seasoned professionals and those entering the field.

Job Types:
Full-time, Permanent


Schedule:

  • Monday to Friday

Experience:


  • IT support: 2 years (required)

Licence/Certification:

  • CompTIA A+ (required)

Work Location:
In person
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