User Support Analyst - Thornhill, Canada - Shouldice Hospital

Shouldice Hospital

Verified Company

Thornhill, Canada

1 week ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Why work at Shouldice Hospital?
Our Culture

At Shouldice Hospital, we pride ourselves on delivering the world's best surgical outcomes and patient care in hernia treatment. We have an unwavering focus on our patients and commitment to our staff. We've created a culture where our staff feel like family and are empowered to make a difference.

As a fully licensed and recognized Ontario Specialty Hospital for over 77 years, we place trust, integrity, teamwork, and caring at the heart of what we do.

Our People
We are a strong, positive and engaged team of people that are committed to excellence. We are invested in the growth and development of each other and value work life balance.

Responsibilities:

Create, test and develop current Workstation images. Test, evaluate, and package
Responsible for successful deployment and upgrades of workstations.
Perform computer management and system administration activities.
Virtual / onsite desktop troubleshooting for staff.
Perform laptop, desktop, printer and hardware setup and configurations.
Works with vendor support contacts to resolve technical problems with desktop computing equipment and software.
Interact with numerous computer platforms in a multilayered client server environment.
Trains and orients staff on use of hardware and software.
Recommends and / or performs upgrades on systems to ensure longevity.
Assesses functional needs to determine specifications for purchases.
Orders computer supplies.
Tier 1 server & Network device management. (Connectivity issues & New user setup)
Assists in maintaining LAN/WAN and telecom systems.
Resolve technical problems with WAN & LAN issues
Perform other related clerical duties as required.

Skills:

3 or more years' experience in desktop support
Familiarity with supportoriented tools and technologies, including incident/ticket management systems, remote support tools, and software deployment/distribution systems.
Experience in desktop imaging, zerotouch desktop migration.
Experience with supporting Windows 10/Operating systems on Dell, Lenovo
Experience with Microsoft Advanced Group Policy Management
Knowledge of software packaging tools (e.g., InstallShield, App-V sequencer, Wise)
Experience of working in a Microsoftcentric enterprise environment
You are expected to work rotating shifts in a 24/7 environment, including weekends and holidays.

Education and Experience:

Minimum completion of college diploma and at least 3 years practical experience in a technical support position in an enterprise environment.

At least 3-year demonstrated experience managing and working with the following technologies: