Academy - Help Desk /Service Desk Specialist (L1&2 - Ottawa) - Canada - Symbiotic Group

Description

Academy - Help Desk /Service Desk Specialist (L1&2 - Ottawa)

Ottawa/Toronto, Canada | Posted on 01/24/2024

Duration:Contract: 12+ months (Extendable)

SecurityClearance Required: Reliability or Secret Clearance (**See 'Additional Information')

JOBINFORMATION:

Job Description - Role Responsibilities

Our client is a Federal Government Department that is seeking HelpDesk/ Service Desk Specialists for a variety of multi-year projects located inToronto (GTA) & Ottawa.

These positions are 'Symbiotic Academy – IndigenousTrain-to-Hire' positions and qualified applicants are eligible for a scholarship and training program acceptance that will enable them to obtain a CompTIAA+ Certification to be job ready for these positions. (***SeeAcademy).

We are seeking Trainee Candidates who have an interest andaptitude for business and technology, who are willing to learn, and commit tothe completion of their training and subsequent employment.

Job Description:

Outlined below is a description of this 'Academy - Train to Hire'position for a 'Help Desk / Service Desk Specialist'.

TechnicalCriteria:

· Conducting network problem analysis and monitoring tasks

· performing user reported initial problem analysis andpreliminary issue triage.

· Recording user-reported information technology issuesin an incident tracking

System.

· Developing, implementing, and/or participating in thepreparation of procedure manuals and documentation for help desk use;conducting periodic user satisfaction surveys and track user problem trends

· Developing, implementing, and/or participating in thedistribution of network related information to users to include informationsuch as help desk procedures and network handbooks

· Participating in the development of a comprehensivetraining plan for help desk procedures; assisting in training personnel

• Provide end user support for desktop and mobileapplications: Office 365, Outlook etc.
  
• Troubleshoot network/connectivity issues
  
• Provision and support hardware -desktop/laptop/mobile
  
• Support other business-specific applications asneeded
  
• Provide support for printers
  
• Resolve assigned tickets and escalate to Tier 2/3support as needed.
  

Technical Training or Experience:

· Applicants will be exposed to the following excitingcareer path opportunities:

o Working as Help Desk Specialist in an IT service deskenvironment, providing IT-related first-line support to more than 100 users.

o Supporting user in a MicrosoftOffice/Office365 environment

o Gain experience with Help DeskInformation Technology Service Management (ITSM) tools such as Axios Analyst,Remedy, etc.

Education:

· Must have: University degree in any discipline or a CollegeDiploma in Engineering, IT, Project management, or Business Administration

· Nice to have: University Degree in Engineering/Mathematics/ Science/ ProjectManagement/Business Administration

About Symbiotic Digital - Academy 'Train-to-Hire'

Symbiotic Group Inc. is an Indigenous-owned consulting companyproviding Information Technology and Business consulting services to customersacross North America.

In addition to providing our clients with industry leading ITservices, Symbiotic Digital is creating careers in business and technology forFirst Nations, Inuit, and Metis people from coast to coast to coast through ourAcademy 'Train-to-Hire' program. An important part of our mission is to createmeaningful business and career opportunities for Indigenous people through ourwork with committed partners in both the public and private sector.

We work with committed clients and partners delivering industryleading IT services that also advance Indigenous business andcapability.

Work With Us - At Symbiotic Digital, we encourage ouremployees' and consultants' personal career growth. We take an active role inensuring that each employee/consultant is provided the dedicated support tohelp guide them through their professional development, provide trainingscholarships, and provide the opportunity to pursue software certifications forcutting-edge technologies.

AdditionalInformation:

*Year'sExperience: These are 'Train to Hire' positions and we are seeking candidates who havegraduated from either college or university (any discipline) and who have aninterest in business & technology.

**SecurityClearance: We will assist qualified candidates to obtain their required Governmentof Canada security clearance. Basic eligibility requires proof ofCanadian citizenship (10 years).

***SymbioticAcademy: Symbiotic Academy is offered in partnership with our training partner AkkodisCanada Inc. We are offering Scholarships and Training in addition to additionaljob readiness services to qualified and awarded Indigenous candidates. Working with committed client partners we have identified committed positionswhereby Symbiotic Academy Trainees will have first access to careeropportunities upon successful graduation.

Aboutour Indigenous focused career development and training initiatives:

SymbioticGroup Inc. (Symbiotic Digital) is an Indigenous owned company with a definedmission to advance the business and career opportunities for Indigenouspeoples. As an employer and consulting company committed to employmentequity and diversity, we encourage applications from members of equity-seekingcommunities to satisfy company hiring needs and those of the clients that weserve. Based on existing demographics with some clients, priority in hiringwill be given to qualified Indigenous persons (First Nations, Metis, and Inuit)who self-identify as such in the application process. This initiative is aspecial program under the Human Rights Code. We encourage membersof all equity-seeking groups to self-identify within their letter of intent intheir application. When a candidate voluntarily discloses this information intheir application, the information will be kept strictly confidential and willbe used only for the fulfillment of the special program purpose(s). Allqualified candidates are encouraged to apply, however Canadians and permanentresidents will be given priority.

AboutSymbiotic Digital.

Weserve customers in two ways, we provide:

1) Digital Experts: IT Consultingexpertise. Bright Minds That Produce Proven Results

2) Recruitment: Find The Right PeopleYou Need

ServingIT & Business leaders, Symbiotic Digital provides a business system thatenable us to provide the Expert Technical staff needed to solve challengingbusiness and IT problems. IT leaders in the most reputable organizations inCanada have relied on Symbiotic Digital to help them staff difficultassignments with proven Experts uniquely evaluated by our proven QMS- QualityManagement System Staff Development Model. We are a 100% Indigenous ownedcompany.