Tax Collector - Edmonton, Canada - City of Edmonton

City of Edmonton

Verified Company

Edmonton, Canada

1 week ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Job Number:49368****_
Looking for a unique career opportunity that will challenge your organizational, multi-tasking and customer service skills?_**The Tax Collection team of the Assessment and Taxation Branch is seeking a highly motivated and ambitious individual for the administration and collection of municipal and business improvement area taxes

Responsibilities include:

Independently prioritize and initiate timely and effective collection activity in accordance with applicable legislation, bylaws and legal remedies to collect overdue property, business improvement area (BIA), manufactured home and leased account taxes. Provide appropriate recommendations and ensure all actions taken are cost effective and efficient
Complete thorough and timely collection activity on all overdue accounts by preparing and issuing timely notifications and maintaining telephone calls and field visits
Contact debtors, business owners, lawyers, financial institutions, and other lenders and interested parties to negotiate effective payment arrangements
Respond to inquiries and concerns regarding overdue accounts and prepare thorough and detailed account analyses
Prepare documents and correspondence related to bankruptcy and insolvency claims and prepare tax recovery notifications and discharges for The Alberta Land Titles Office
Coordinate and administer collection activities related to the annual public auction of tax sale properties including preparing and issuing legislated notifications and advertisements
Review biweekly business licensing reports and create tax accounts for new businesses. Determine eligibility for exemption status, create exemption records and update business ownership changes, relocations and closures
Conduct field visits to verify data
Complete annual inspections of businesses to ensure the integrity and completeness of data and correct account information based on results
Prepare BIA levy, collection status and other related reports on an annual and adhoc basis
Validate customer requests and determine account adjustments related to payment transfers, journal vouchers, cheque requisitions, and other related matters
Explain legislation, bylaws, and City policy that govern assessment and taxation in an accurate, thorough, and timely manner to property owners, the business community, interested parties, other City departments, and the general public
Participate in special projects undertaken to support or enhance Section, Branch and Corporate initiatives
Perform other related duties as assigned

Qualifications:

Twelfth (12th) grade, plus completion of an appropriate business related certificate program from an approved business school/college, or other post secondary education in an appropriate area of study
Minimum of five (5) years progressively responsible collection experience in the public sector; preferably in taxation, including a minimum of two (2) years experience dealing with difficult customers on the telephone and inperson, as well as demonstrated experience in conducting field visits
Extensive knowledge of provincial legislation, municipal bylaws, collection practices; and familiarity with applicable provincial statutes including: the Business Corporations Act, Bankruptcy and Insolvency Act, Civil Enforcement Act, Unclaimed Personal Property and Vested Property Act, privacy laws, and other related statutes and enactments, as they pertain to legal rights and remedies of a creditor
Ability to work autonomously throughout the collection process and formulate independent decisions within established policies
Thorough knowledge of collection techniques, and ability to deal effectively with irate or abusive debtors in volatile circumstances
Excellent verbal, communication and negotiation skills
Exceptional organizational skills with demonstrated ability to identify and implement new processes and procedures
Ability to establish and maintain effective working relationships with citizens, the business community and other City departments
Valid Alberta Class 5 driver's license (or provincial equivalent). Must arrange for own transportation to be reimbursed in accordance with City of Edmonton policy. This may require business auto insurance
Hire is dependent on a Criminal Records Check (CRC) security clearance that is satisfactory to the City of Edmonton and is a requirement of this position. There may be a cost associated with this requirement
Demonstrate alignment with the Cultural Commitments of Safe, Helpful, Accountable, Integrated and Excellent, fostering an environment for others to do the same. For more information on the City's Cultural Commitments, please visit
Demonstrate the foundational competencies, key behaviours and attributes of the City's six leadership competencies: Courage, Inclusivity, Values-Based Influencer, Collaborative Networker, Systems Thinker and Creative Innovator. For more