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    Customer Success Manager, Ontario - Toronto, ON, Canada - Esri Canada

    Esri Canada
    Esri Canada Toronto, ON, Canada

    3 weeks ago

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    Description
    Esri Canada has a new position based out of our Toronto office for a Customer Success Manager, with a focus on customers in the Ontario Region. The success of our customers is central to our growth, and we aim to act as trusted partners with our clients and help them get the best out of their investment in GIS.
    Establish a trusted strategic advisor relationship with assigned government and commercial customers to drive strategic value.
    Work with customers to establish critical goals, key performance indicators, and aid the customer in achieving their goals and overall vision through development of a customer success strategy, including a multi-year roadmap.
    Identify and recommend the best use of GIS and locational intelligence within an organization to promote customer success and a ROI from their investment in Esri solutions.
    Support the account teams in the documentation of account plans for customers, and in preparing and presenting compelling sales proposals.
    Identify and support the sale of professional services and/or training when these contribute to the customers' success.
    Working with professional services managers and project managers to help ensure that projects are delivered on time, within budgeted costs and to the agreed scope.
    Maintain customer and market intelligence in Salesforce as required.

    Seven or more years' experience working with government, and or GIS software company in a sales, consulting or operations role.
    Sound understanding of the use of GIS in government and/or utilities.
    A broad range of transferable IT experience/knowledge to support engagements with customers.
    Ability to understand complex business problems and to assist in the proposal of GIS and location intelligence-based solutions.
    Considered as assets for this position are the following:
    ~ Bilingual (English/French)

    Esri Canada fosters a dynamic and inclusive work culture, the opportunity to build your skills, and the flexibility to work remotely or at any of our offices across Canada. Occasional travel to corporate offices or customer sites may be required for certain positions. Esri Canada values employment equity and will provide accommodations upon request at any stage of the hiring process. La personne retenue travaillera à notre bureau de Toronto. Comme la réussite de nos clients est au cœur de notre croissance, nous souhaitons agir en tant que partenaires de confiance afin de les aider à tirer le meilleur parti de leur investissement dans les SIG.
    La ou le titulaire du poste est professionnel, dynamique et motivé. Établir une relation de conseillère/conseiller stratégique de confiance avec les clients gouvernementaux et commerciaux qui lui sont attribués afin de générer une valeur stratégique.
    Établir la meilleure utilisation des SIG et de l'intelligence de localisation au sein d'une organisation et formuler des recommandations afin de promouvoir le succès des clients et le rendement de leur capital investi dans les solutions d'Esri.
    Déterminer les services professionnels et/ou de formations qui contribuent au succès des clients et en soutenir la vente.
    Collaborer avec les gestionnaires de services professionnels et les gestionnaires de projets pour veiller à ce que les projets soient livrés dans les délais, dans la limite du budget établi et dans le respect du champ d'application convenu.
    Tenir à jour les informations sur les clients et le marché dans Salesforce, selon les besoins.

    Formation, expérience et aptitudes nécessaires
    Diplôme universitaire ou collégial.
    Au moins sept ans d'expérience de travail auprès de gouvernements ou d'entreprises de logiciels SIG dans un rôle de vente, de conseil ou de gestion des opérations.
    Bonne compréhension de l'utilisation des SIG dans les administrations et/ou les services publics.
    Expérience dans le développement de relations commerciales avec les clients.
    Excellentes compétences en matière de vente consultative et de relations avec les clients.
    Capacité à comprendre les problèmes opérationnels complexes et à proposer des solutions fondées sur les SIG et l'intelligence de localisation.
    Bilinguisme (anglais et français).

    Esri Canada met en valeur une culture de travail dynamique et inclusive, ainsi que votre perfectionnement professionnel et la flexibilité de travailler à distance ou à l'un de nos bureaux au Canada. Certains postes peuvent nécessiter des déplacements occasionnels à destination des bureaux de l'entreprise ou d'un client. Nous offrons des salaires attrayants, un environnement de travail stable et un ensemble d'avantages sociaux exceptionnels avec de nombreuses vacances.
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