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Markham

    Regional IT Manager, Ontario and Atlantic Canada - Markham, Canada - MNP

    MNP
    MNP Markham, Canada

    Found in: Talent CA C2 - 1 week ago

    MNP background
    Full time
    Description

    Job Details

    Description

    Inspirational, innovative and entrepreneurial - this is how we describe our empowered teams. Combine your passion with purpose and join a culture that is thriving in the face of change.

    Make an impact with our Technology – Support Services team as a Manager, Regional Technology. This diverse team of tech-savvy problem solvers embraces digital transformation and the possibilities technology brings to the future of our industry. As a trusted advisor, you'll support, utilize and maintain MNP's technology to ensure smooth IT operations, enabling team members to work efficiently and effectively.

    MNP is proudly Canadian. Providing business strategies and solutions, we are a leading national accounting, tax and business advisory firm in Canada. Entrepreneurial to our core, our talented team members transcend obstacles into opportunities and are successfully transforming mid-market business practices.

    Responsibilities

  • Manage all aspects of IT support delivery for your region
  • Develop and foster business relationships with regional business leaders, gaining an understanding of the unique business requirements of your assigned regions and ensure appropriate IT service offerings are being delivered
  • Ensure asset management and equipment provisioning processes are being followed, and participate in annual IT equipment budgeting for offices within your region
  • Lead a team of IT Coordinators and work closely with other groups in the IT department to ensure delivery of high-quality IT services, support, and excellent customer service
  • Conduct regular team meetings to ensure alignment and collaboration
  • Develop team members' skills and career paths through comprehensive IT career development initiatives and to align their behaviors with the IT strategic plan, mission, and firm's values
  • Foster team growth and expertise in customer service etiquette, support best practices, technical knowledge, and SLA adherence
  • Ensure the appropriate resourcing and technical capabilities of the support team to deliver IT service to the business, ensuring customer service is the forefront of our service offering
  • Act as the hiring manager for open positions in your region
  • Manage the lifecycle of all incidents/requests within the region and serve as the escalation point for the business as it relates to incidents, requests, or unresolved issues
  • Prepare and present metrics, activity reports, and progress updates on projects and support delivery
  • Perform trend analysis of services and historical incidents to improve overall performance.
  • Maintain flexibility to travel, as necessary

    • Skills and Experience

  • At least 3 years in an IT Manager role leading successful IT support teams
  • Knowledge of ITSM/ITIL framework and best practices
  • Strong people management skills
  • Proven experience in incident management
  • Capacity to succeed in a changing, rapid growing business that fosters entrepreneurial values
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