OTC and eBusiness Manager - Mississauga
Only for registered members Mississauga, Canada
1 month ago
As the OTC and eBusiness Manager,
you will lead customer service capability for all businesses within Canada in all channels with special emphasis to build eBusiness capability and automation.
Develop a flawless and effortless execution of every interaction with Messer providing an easy Customer interface with value creation for our customers.
Differentiate Messer from its competitors in accordance with the organization's policies practices and applicable laws and regulations including enhancing the OTC processes across quote order order maintenance query schedule deliver bill invoice collect apply payment and all associated master data;
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- ,Build strong relationships between services teams customers suppliers partners stakeholders vendors employees internal external customers messengers agents direct reports peers senior leaders executives c-levels;
- ,Lead drive foster coaching mentoring excellence continuous improvement mindset employee engagement retention growth innovation efficiency flexibility safety respect integrity knowledge sharing collaboration community building mental health wellness diversity equity inclusion accessibility advocacy compliance governance risk management quality assurance strategic planning business development marketing sales communications finance human resources operations technology architecture infrastructure security digital transformation artificial intelligence machine learning big data analytics predictive modeling prescriptive analytics customer experience design user experience research usability testing user feedback feedback loops agile methodologies scrum kanban lean six sigma total quality management theory x theory y servant leadership transformative leadership change management organizational development talent acquisition recruitment hiring onboarding training development succession planning performance evaluation assessment appraisal compensation benefits package remuneration salary bonus stock options vesting period equity participation profit sharing retirement plan pension plan social security medicare dental vision life insurance disability income protection workers compensation unemployment benefits family leave maternity paternity adoption parental bereavement jury duty military leave voting leave holiday vacation time off sick days bereavement funeral expense moving relocation assistance education assistance student loan repayment tuition reimbursement scholarship program mentorship program coaching program leadership development program executive coaching executive mentoring coach coach selection process interview process candidate sourcing recruiting screening interviewing hiring decision-making team building team leading project managing strategy formulation strategic planning operational effectiveness tactical execution outcome monitoring metrics goals objectives key performance indicators KPIs scorecard dashboard balanced scorecard ROI ROI analysis return on investment IRR IRR calculation cost benefit analysis payback period net present value NPV NPV calculation break-even point breakeven analysis sensitivity analysis scenario planning stress testing what-if scenarios workload capacity utilization staffing levels staffing ratios labor productivity labor turnover turnover rates absenteeism tardiness lateness presenteeism work-life balance worklife conflict burnout compassion fatigue moral injury vicarious trauma secondary traumatic stress moral distress empathy fatigue emotional exhaustion cognitive overload intellectual stagnation boredom disengagement engagement enthusiasm passion motivation inspiration creativity imagination resourcefulness resilience adaptability agility flexibility assertiveness accountability transparency honesty integrity reliability dependability responsibility stewardship sustainability environmenal social corporate governance regulatory compliance risk appetite tolerance aversion mitigation prevention preparedness response recovery reputation brand image public perception media relations crisis communication issues resolution conflicts mediation negotiation diplomacy tact finesse persuasion influence authority power delegation empowerment empowerment tools empowerment strategies self-empowerment intra-institutional support inter-institutional collaborations partnerships alliances coalitions networks affiliations members member organizations associations guilds unions trade groups industry consortia ecosystems centers institutes laboratories think tanks universities research centers academic institutions formalized peer review expert panels advisory boards oversight committees audit review task forces focus groups roundtable discussions forums symposia conferences meetings workshops sessions plenaries keynotes panel discussions debates presentations posters exhibitions networking 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projection mapping holographic display holographic projection augmented reality AR VR virtual reality experiential marketing experiential advertising immersive experiences interactive installations pop-up shops pop-up parks retail activation retail promotion store activation store promotion restaurant activation restaurant promotion food truck festival food truck rally street food market currency exchange foreign exchange office supply station office supplies copier toner printer paper pens pencils staples staples stapler tape dispenser paper clips binder clips rubber bands sticky notes mailroom mailbox mailbox rental post office postal service courier delivery distribution logistics shipping receiving freight forwarding air freight ocean freight land freight rail transport motor carrier transportation brokerage customs brokerage import export export regulations regulations compliance government agencies federal state local municipal county city village town borough district parish 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Job description
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