Jobs
>
operations manager
>
Toronto

    Operations Manager - Toronto, Canada - Manulife

    Manulife
    Manulife Toronto, Canada

    3 weeks ago

    Default job background
    Full time
    Description

    Job Description

    Are you looking for a supportive and collaborative workplace with great benefits and clear career development? You've come to the right place.

    Why choose Manulife?

  • Competitive Salary packages and performance bonuses
  • Day 1 HMO + FREE coverage for your dependents (inclusive of same-sex partners)
  • Retirement savings benefit
  • Rewarding culture that values wellness and well-being
  • Performance Bonus
  • Global network of industry experts
  • Extensive training resources

    • We're looking for a Manager, Operations to join our Process Admin Services team at MBPS. This role reports directly to the Operations Director and interacts with business unit partners with the responsibilities of ensuring organizational efficiencies and effectiveness by providing leadership to the operations, developing, and implementing operational short- and long-term strategies, and creating organizational projects and initiatives in collaboration with other functional leads and/or business unit partners, and managing HR-related needs.

    Key Responsibilities:

  • Ensure compliance with company procedures and industry regulations.
  • Day to day management of customer support/operations teams.
  • Develop business metrics to focus staff efforts and measure business results.
    Evaluate workflow process for improvement opportunities.
  • Provide management support for escalated issues.
  • Support change management.
  • Represent team while interfacing with other business units and/or vendors.
  • Oversight of vendor interaction.
  • Ownership of business continuity process.
  • Coach team through training, skills development, objective setting, and performance measurement.
  • Ensure timely completion/accuracy of all teams' responsibilities.
  • Understand metrics and formulate strategy through business needs and forecasting.
  • Build and maintain positive relationships with all key business partners.
  • Effectively communicate in all directions and levels in the organization with appropriate frequency and speed, know the language of the businesses and express ideas and values with clarity.
  • Understand gaps in business processes and formulate business cases for improvements.
  • Proactively drive improvements and synergies across teams.
  • Conduct regular team meetings.
  • Work on strategic initiatives to drive expense reduction and streamlined processes 25% Leadership. Develop employees and foster a positive working environment.
  • Promote and foster a customer-centric environment through coaching of staff.
  • Mentoring associates and future leaders.
  • Promote associate engagement.
  • Other duties as assigned Shared Responsibilities: 25% Project Participation.
  • Lead department and enterprise-level projects and initiatives.
  • Participate in projects as needed.
  • Provide project resources as needed.

    • Qualifications:

  • Must be a team leader for at least 5-year and has proven operational excellence in his/her teams.
  • As a developer of people, proven leadership skills in coaching, developing, motivating, and growing a customer-focused team to achieve service delivery excellence.
  • Strong people management skills including exemplary performance management, team building and reward and recognition.
  • Excellent interpersonal skills with proven ability to influence and negotiate (in all directions, including "up")
  • Excellent organizational and priority-setting skills
  • The incumbent needs to be very autonomous as this role.
  • Thorough understanding of GBS environment, Manulife, and processing capabilities is advantage.
  • Solid presentation skills
  • Excellent project management skills
  • Proven experience in successful transition of other business units / business functions to MBPS
  • Superior research, planning, and analytical skills
  • Innovative problem-solving skills
  • Well-developed relationship building and relationship management skills.
  • Excellent customer service skills
  • Ability to think strategically.
  • Ability to work independently.
  • Proactive change management skills
  • Superior time management skills
  • Strong presentation and facilitation skills

    • Let's make every day better together. Learn about our opportunities at JOBS.MANULIFE.COM

    About Manulife and John Hancock

    Manulife Financial Corporation is a leading international financial services group that helps people make their decisions easier and lives better. With our global headquarters in Toronto, Canada, we operate as Manulife across our offices in Asia, Canada, and Europe, and primarily as John Hancock in the United States. We provide financial advice, insurance, and wealth and asset management solutions for individuals, groups and institutions. At the end of 2022, we had more than 40,000 employees, over 116,000 agents, and thousands of distribution partners, serving over 34 million customers. At the end of 2022, we had $1.3 trillion (US$1.0 trillion) in assets under management and administration, including total invested assets of $0.4 trillion (US $0.3 trillion), and segregated funds net assets of $0.3 trillion (US$0.3 trillion). We trade as 'MFC' on the Toronto, New York, and the Philippine stock exchanges, and under '945' in Hong Kong.

    Manulife is an Equal Opportunity Employer

    At Manulife/JohnHancock, we embrace our diversity. We strive to attract,developandretaina workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin,colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

    It is our priority to remove barriers toprovideequal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent withapplicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact .

  • Doppelmayr Cable Car GmbH

    Operations & Maintenance Manager

    6 days ago

    Doppelmayr Cable Car GmbH Toronto, Canada

    **Einleitung**: · - Das Team der · **Doppelmayr Cable Car** plant, errichtet und betreibt · **seilgezogene** · **Nahverkehrssysteme** am internationalen Markt, die vor allem auf Flughäfen und Städten zum Einsatz kommen. Mit dem · **zuverlässigen Cable Liner** und umfassender · ** ...

  • Sephora

    Manager, Operations

    3 weeks ago

    Sephora Toronto, Canada

    **Job ID**: 232855 · **Store Name/Number**: ON-Eaton Centre (0500) · **Address**: 220 Yonge Street, Space #3-131, Toronto, ON M5B 2H1, Canada (CA) · **Full Time/Part Time**: Full Time · **Position Type**: Regular · **You'll love working here** · As Manager, Operations, you are re ...

  • Human Integrity HR

    Operations Manager

    3 weeks ago

    Human Integrity HR Toronto, Canada

    Innovative Leadership · - Groundbreaking Project · - Exceptional Growth Potential · **Operations Manager** · Our client partners with the public sector in using technology to transform transportation for everyone. Built by former Tesla and Uber executives and engineers, our clien ...

  • T3 Bayside

    Operations Manager

    2 weeks ago

    T3 Bayside Toronto, Canada

    **Overview** · When you join Hines, you will embark on a career journey fueled by vision and guided by leaders who set the standards of our industry. Our legacy is rooted in innovation and excellence, earning us a spot on Fast Company's esteemed annual list of the World's Most In ...

  • Metro Inc.

    Manager Operations

    3 weeks ago

    Metro Inc. Toronto, Canada

    **Position Title**:Manager Operations · **Requisition ID**: 35252 · **Career Group (ADSP)**:Distribution Center · **Division**: Logistics and Distribution · **Department**:Logistics and Distribution · **Work Location**: METRO ON - FRESH - 75 VICKERS ROAD (#A-FRH)**Province**: Ca ...

  • BentallGreenOak

    Operations Manager

    2 weeks ago

    BentallGreenOak Toronto, Canada

    **Operations Manager** · **Toronto, ON** · **Who We Are**: BentallGreenOak is a leading, global real estate investment management advisor and a globally-recognized provider of real estate services. BentallGreenOak serves the interests of more than 750 institutional clients with e ...

  • Wisedocs

    Operations Manager

    1 week ago

    Wisedocs Toronto, Canada

    Salary: · **Operations Manager (Canada Ontario/Remote)** · **Wisedocs Overview**: · We're on a mission to make it easy and accessible for any company in the insurance, legal and medical space to understand medical documents quickly using AI. Every week, we process hundreds of tho ...

  • OTT Financial Group

    Operations Manager

    3 weeks ago

    OTT Financial Group Toronto, Canada

    OTT Financial Group is the parent organization of a group of financial services and investment companies. We leverage cutting-edge fintech innovations to bring excellent financial advice and best-in-class wealth management to our customers and business partners. Empowering 6,000+ ...

  • Starcom

    Operations Manager

    1 week ago

    Starcom Toronto, Canada

    **Company Description** · Within Canada, Starcom is a part of Publicis Media within Publicis Groupe, one of the world's leading communications groups. Our team spans across our Windsor, Toronto and Montreal offices. We truly love the world of Media and Advertising. We see the pla ...

  • Next Golf

    Operational Manager

    2 weeks ago

    Next Golf Toronto, Canada

    Job Summary: · We are seeking a dynamic and experienced Operations Manager to oversee the operational aspects of our indoor golf simulator facilities across Ontario. The Operations Manager will be responsible for managing our central customer service team, coordinating with maint ...

  • Fermar Paving Limited

    Operations Manager

    2 weeks ago

    Fermar Paving Limited Toronto, Canada

    **Reports To: Vice President Operations or Senior Vice President Operations** · **Division: Operations** · **Location: Head Office, Etobicoke** · **Job Summary** · The Operations Manager Heavy Civil ("Ops Mgr. Heavy Civil") role has high impact on the success of Fermar Paving Ltd ...

  • BentallGreenOak

    Operations Manager

    2 weeks ago

    BentallGreenOak Toronto, Canada

    **Operations Manager** · **Toronto, ON** · **Who We Are**: BentallGreenOak is a leading, global real estate investment management advisor and a globally-recognized provider of real estate services. BentallGreenOak serves the interests of more than 750 institutional clients with e ...

  • Hines

    Operations Manager

    3 weeks ago

    Hines Toronto, Canada

    Overview: · When you join Hines, you will work alongside innovative leaders who set the standards responsible for our reputation as an industry leader today, and you'll be a part of shaping our future in the years to come. · **Responsibilities**: · As an Operations Manager with H ...

  • Mondelēz International

    Operations Manager

    1 week ago

    Mondelēz International Toronto, Canada

    **Job Description**: · **Are You Ready to Make It Happen at Mondelēz International?** · **Join our Mission to Lead the Future of Snacking. Make It With Pride.** · You will lead the production operations in the Plant and delivering key performance targets (SQCDSM) in safety, quali ...

  • Sephora

    Manager, Operations

    2 weeks ago

    Sephora Toronto, Canada

    **Job ID**: 221136 · **Store Name/Number**: ON-Yorkdale (0502) · **Address**: 3401 Dufferin Street, Space # CRU 233, Toronto, ON M6A 3A1, Canada (CA) · **Full Time/Part Time**: Full Time · **Position Type**: Regular · **You'll love working here** · As Manager, Operations, you are ...

  • Indigo Park Canada Inc

    Operations Manager

    2 weeks ago

    Indigo Park Canada Inc Toronto, Canada

    Are you ready to soar to new heights in your career? We are seeking a passionate and innovative Airport Operations Manager to join our team and help lead the way in shaping the future of airport parking across Canada. As the Airport Operations Manager, you will be the captain of ...

  • University of Toronto

    Manager, Operations

    3 weeks ago

    University of Toronto Toronto, Canada

    **Date Posted**:04/10/2023 · **Req ID**:30641 · **Faculty/Division**: Faculty of Applied Science & Engineering · **Department**: Faculty IT Office · **Campus**: St. George (Downtown Toronto) · **Description**: · **ABOUT US**: · The Faculty of Applied Science & Engineering is a wo ...

  • National Bank of Canada

    Operations Manager

    1 week ago

    National Bank of Canada Toronto, Canada

    A career as a **Operations Manager** in the large team of Securities Operations (Investment Operations) means being at the heart of delivering products and services to National Bank's wealth management clients. · We are looking for a passionate **Operations manager** that will le ...

  • Hines

    Operations Manager

    2 weeks ago

    Hines Toronto, Canada

    Overview: · When you join Hines, you will embark on a career journey fueled by vision and guided by leaders who set the standards of our industry. Our legacy is rooted in innovation and excellence, earning us a spot on Fast Company's esteemed annual list of the World's Most Innov ...

  • Indigo Park Canada

    Operations Manager

    3 weeks ago

    Indigo Park Canada Toronto, Canada

    **Job description** · The Operations Manager (OM) will be a passionate leader for the Indigo brand. The OM will ensure a smooth-running operation by ensuring a 24/7 professional parking management service is delivered. The OM will ensure that increased revenue, managed expenses, ...