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    Senior Lead Technical Writer - Saint John, Canada - Innovatia

    Innovatia
    Innovatia Saint John, Canada

    3 weeks ago

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    Description

    Innovatia Content Solutions is an industry leading content solutions provider with expertise in the Information Technology, Telecommunications, and Energy sectors. Operating for over 20 years, we provide our customers enterprise content solutions to address business challenges while meeting the needs of their end users. We accomplish this through learning and documentation solutions, including operational and technical content development and management, customized eLearning development, and content strategy and architecture services. With over 300 professional experts across the globe, we service some of the worlds' most successful Fortune 500 and Fortune 1000 companies.

    Responsibilities

  • Researches and analyzes the customer's documentation requirements; creates doc plans; writes technical documentation
  • Performs risk analysis, identifies potential issues, and creates work estimates for doc projects
  • Quickly learns and adopts technology, tools, and processes in a fast-paced environment
  • Grasps complex technologies with a strong analytical and technical aptitude
  • Researches new trends in information and service delivery
  • Leads initiatives to improve content quality and usability and to improve team processes; contributes to strategy discussions
  • Applies proven leadership skills to team building and mentoring junior and intermediate writers
  • Implements information architecture methodologies and techniques
  • Demonstrates advanced skills in using DITA XML–based authoring tools
  • Demonstrates in-depth understanding of Agile and Waterfall development methodologies
  • Possesses in-depth understanding of telecommunications, cloud, and networking domains
  • Finds creative and practical solutions to complex problems related to the creation and maintenance of documentation sets
  • Works with limited or no supervision to pursue established goals and resolve issues as they arise
  • Adapts writing style to project requirements; applies principles of minimalism

    • Qualifications

  • Any Bachelor's degree
  • 8+yrs of experience in an IT environment as a Technical Writer
  • Need Telecom or networking domain writing experience. Cloud experience will be an added advantage.
  • Experience using XML-based authoring tools and understanding of DITA concepts.
  • Excellent editing skills
  • Must possess a strong technical aptitude to grasp complex technologies, specifically in the IT networking and software development domain
  • Excellent written and spoken communication skills

    • Benefits at Innovatia

  • Comprehensive Health Insurance policy
  • Employee Wellness Program with focus on mental health
  • Robust reward and recognition programs
  • Company incentive programs offered
  • Attractive leave policy: Holiday Leave, Maternity Leave, Paternity Leave, Birthday leave, Bereavement Leave and Paid Leave for personal time off
  • Ample growth and learning opportunities
  • Focus on work/life balance
  • Immigration Program supporting immigration to Canada for eligible employees

    • We thank all candidates for their interest, however, only those selected for an interview will be contacted.
    Innovatia is an equal opportunity employer.

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