- Lead all aspects of project planning, documentation, development of success criteria, outcomes measurement and the successful handoff of projects through effective communication
- Be responsible for successful delivery of the project by meeting and exceeding the set KPI's.
- Assess team performance and recommend improvements
- Handle escalations from Client Executives.
- Oversee budget and resource plans to achieve the SOW.
- Coordinate with Delivery Manager and General Manager for Project Management Reviews
- Identify and communicate with the customer for any new business opportunities
- Accountable for automating operational activities, adopting lean mythologies and performance optimization
- Responsible for daily operations of the technical team.Monitor the KPI's and ensure to achieve in a daily basis.
- Prepare, Review, and represent the technical teams in Weekly/Monthly business Review.
- Responsible for the appraisal review of his/her team of engineers.
- First point of contact for the customer escalation.
- Work with SDM on daily operations and mitigate an operational challenge.
- Work on the career path of his/her team engineers and coach them to achieve the same.
- Accountable for Leave, staffing and availability of engineers.
- Plan 24X7 shift for team engineers.
- Comprehensive Medical Plan Covering Medical, Dental, Vision
- Health Care Spending Account
- Short Term and Long-Term Disability Coverage
- Life Insurance
- Annual vacation and other Paid Leaves
- Maternity Leave Top Up Pay
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Senior Manager - Calgary, Canada - LTIMindtree
Description
Senior Manager
Job Req Id:About Us:
Job Title: Operations Manager
Work Location
Location: Calgary, Canada
SPOC: Dhakshineshwar J
Job Description:
Operations Manager is responsible for end-to-end Operations Delivery for the assigned project- includes Team planning, delivery, client interaction, managing project operational parameters and stakeholder management. The primary focus is to balance the project constraints budget, scope, time, risk, quality, and resource over the project lifecycle. Director is responsible for managing all project resources, including subcontractors and for establishing an effective communication plan with the project team and client.
RESPONSIBILITIES
Experience
Above 12 years of support or equivalent experience including a customer facing. 5+ years of Project/ Program management experience is an advantage.
Time of operation:
This team will be in 24X7 shift model. Therefore, should be flexible to cover during holidays and weekends to accommodate customer roster.
Benefits/perks listed below may vary depending on the nature of your employment with LTIMindtree Canada ("LTIMC"):
Benefits and Perks:
Disclaimer: The compensation and benefits information provided herein is accurate as of the date of this posting.
LTIMindtree is an equal opportunity employer that is committed to diversity in the workplace. Our employment decisions are made without regard to race, color, creed, religion, sex (including pregnancy, childbirth or related medical conditions), gender identity or expression, national origin, ancestry, age, family-care status, veteran status, marital status, civil union status, domestic partnership status, military service, handicap or disability or history of handicap or disability, genetic information, atypical hereditary cellular or blood trait, union affiliation, affectional or sexual orientation or preference, or any other characteristic protected by applicable federal, state, or local law, except where such considerations are bona fide occupational qualifications permitted by law.
Safe return to office:
In order to comply with LTIMindtree' s company COVID-19 vaccine mandate, candidates must be able to provide proof of full vaccination against COVID-19 before or by the date of hire. Alternatively, one may submit a request for reasonable accommodation from LTIMindtree's COVID-19 vaccination mandate for approval, in accordance with applicable state and federal law, by the date of hire. Any request is subject to review through LTIMindtree's applicable processes.
Min Salary: 70,000 Max Salary: 80,000Job Segment: Consulting, Telecom, Telecommunications, Manager, Program Manager, Technology, Management
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