Customer Support Administrator - Delta, Canada - MTU Maintenance Canada

MTU Maintenance Canada

Verified Company

Delta, Canada

1 week ago

Posted by:

Sophia Lee

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Description

YOUR FUTURE STARTS HERE

MTU Maintenance Canada is the North American member of MTU Maintenance network of companies, the largest independent provider of commercial engine maintenance services worldwide.

Based in Delta, B.C., the company operates in the vicinity of the Boundary Bay Airport where it repairs and overhauls engines and accessories and performs engine tests.

MTU has been recognized as one of Canada's Best Employers for Young People in 2019 and 2020. This special designation recognize leading companies for offering the nation's best workplaces and programs for young people starting their careers

10,000 people. 16 locations worldwide. One in three planes flies with our technology. And we are hard at work every day to keep growing. To get even better, even stronger. Even more sustainable. Not just for tomorrow or next week, but for generations to come. Toward that goal, we employ the world's best people. People who put airplanes in the sky. We shape the future of aviation. Join us, and watch your career take off

The Perks (The Good Stuff)
We offer great benefits from your first day (
no waiting period):100% match company pension

Extended Medical and Dental Programs

Disability Insurance

Employee and Family Assistance Program

Life Insurance

Vision Care and Rx Safety Vision Program

Free On-site Parking

Subsidized food in our cafeteria

The Customer Support Administrator performs a variety of administrative duties in support of the Customer Support Department.

Typical duties include; ensuring that customer requirements are met and invoices are prepared on time, customers (internal and external) communication is effective, and providing administrative support where needed.

Responsibilities

Project, sales order and gate sheet creation and update in SAP.
Update Engine Summary Log and update SAP.
Prepare and/or verify invoice data and ensure timely and accurate invoicing.
Highlight discrepancies between invoice materials and Outside Vendor (OV) invoices and compare to Scrap Reports, Shop Visit Reports, SAP and make changes to invoices, while still reflecting discrepancies for Customer Program Manager (CPM) verification.
Ensure appropriate communication with external and internal customers.
Representing the customer effectively within MTU and possess an understanding of customer requirements and perspective.
Presentation preparation for technical meetings
Filing (Sales & Customer Support folder)
Backup for daily status report
Organization of meetings and conferences
Monitoring Engine Budgets
Preparation of customer engine status reports
Admin support for CCO and department

Corporate and Position Specific Competencies

Advanced knowledge of IT solutions
Advanced knowledge of administrative office practices including typing, filing, accounting
Basic knowledge of engines/aviation is asset

Qualifications

Education

College diploma or degree in a business related area and 12 years experience in accounting, customer sales support, preferably in an aviation environment

- education in account bookkeeping, customer sales support and administration is an asset

IT