-
Agent Bilingue Du Service à La Clientèle
3 weeks ago
Foundever Winnipeg, Canada**Responsabilités principales**: · - Traiter les appels de service entrants en français et en anglais. · - Comprendre et s'efforcer d'atteindre ou de dépasser les objectifs fixés tout en offrant un excellent service à la clientèle. · - Stimuler la satisfaction des clients par le ...
-
Agent Bilingue Du Service à La Clientèle
1 week ago
Foundever Winnipeg, Canada**Responsabilités principales**: · - Traiter les appels de service entrants en français et en anglais. · - Comprendre et s'efforcer d'atteindre ou de dépasser les objectifs fixés tout en offrant un excellent service à la clientèle. · - Stimuler la satisfaction des clients par le ...
-
Représentant Du Service à La Clientèle Bilingue
2 weeks ago
Foundever Winnipeg, CanadaFoundever is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, we're the team behind the best experiences for +750 of the world's leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed ...
-
Remote Camp Cook
2 weeks ago
Penn-co Construction Winnipeg, CanadaPenn-co Construction is a leading construction company that is looking for a Remote Camp Cook for a remote northern job site. Penn-co offers an excellent benefits package and competitive salary. If you are looking to join a leader in the construction industry, then this may be th ...
-
Service Desk Analyst
2 weeks ago
Exchange Technology Services Winnipeg, CanadaA fast-growing Winnipeg TSP firm, supporting companies across several industries. We provide support to more than 3,500 users, 300+ servers, and 250+ network devices in local and remote offices. We provide a wide range of Managed IT, Cyber Security, Project Management, Business I ...
-
Roofers Labourer
2 weeks ago
WRM Exteriors Winnipeg, CanadaWork Remotely · - No · **Job Types**: Full-time, Permanent · **Salary**: $15.00-$25.00 per hour · Schedule: · - 10 hour shift · - 8 hour shift · - Day shift · - Monday to Friday · - Weekend availability · Ability to commute/relocate: · - Winnipeg, MB: reliably commute or plan to ...
-
Dj/entertainer
3 weeks ago
Sound Kulture Winnipeg, CanadaWe are looking for a DJ to play music for weddings, wedding socials, fundraisers, office parties, house parties, school events. etc. Must be professional and reliable. · Great pay and a very exciting career path. · We look forward to hearing from you · **Job Type**: Freelance · * ...
-
Roofers Labourer
3 weeks ago
WRM Exteriors Winnipeg, CanadaWork Remotely · - No · **Job Types**: Full-time, Permanent · **Salary**: $15.00-$25.00 per hour · Schedule: · - 10 hour shift · - 8 hour shift · - Day shift · - Monday to Friday · - Weekends as needed · Ability to commute/relocate: · - Winnipeg, MB: reliably commute or plan to re ...
-
Bubble Tea Barista
1 week ago
Cha House Kildonan Place Winnipeg, CanadaHi, · We are hiring at Cha House located in Kildonan Place Shopping Centre. We are looking for part time staff to work during the day and evening. This is a bubble tea store will provide full training and uniforms. · Work Remotely · - No · **Job Type**: Part-time · Part-time hour ...
-
AnswerNet WAH Winnipeg, CanadaAnswerNet is seeking high energy, English individuals who have the motivation, desire, and drive as Inbound/Outbound Customer Service Representatives for full time positions in our Winnipeg office · Your role will be the first point of contact for all our customers where you will ...
-
Bubble Tea Barista
2 weeks ago
Cha House Kildonan Place Winnipeg, CanadaHi, · We are hiring at Cha House located in Kildonan Place Shopping Centre. We are looking for part time staff to work during the day and evening. This is a bubble tea store will provide full training and uniforms. · Work Remotely · - No · **Job Type**: Part-time · **Salary**: $1 ...
-
Travel Assistant
3 weeks ago
Staff Plus Winnipeg, Canada**Description** · We are currently seeking a detail-oriented and organized Travel Assistant to join our team in the Leisure, Travel & Tourism industry. As a Travel Assistant, you will be responsible for providing comprehensive support to our clients throughout their travel journe ...
-
Dietary - Cook / Assistant Cook - .9 Eft
1 week ago
St. Norbert Personal Care Home Inc. Winnipeg, CanadaSt. Norbert Personal Care Home is a 91 resident personal care home located in the south of the City of Winnipeg, that is looking for a Cook to assist with various meal prep and cooking responsibilities. This is a 0.9 EFT position (9 shifts every two weeks) with some shifts workin ...
-
Renovations Helper
1 week ago
FG RENOVATIONS Winnipeg, Canada**Job Type**: Part-time · Part-time hours: 40 per week · Flexible Language Requirement: · - English not required · - French not required · Schedule: · - 8 hour shift · Licence/Certification: · - Driver's License (preferred) · Work Location: Hybrid remote in Winnipeg, MB R2X 2N1 ...
-
Collection Agent
1 week ago
International Credit Experts Inc. Winnipeg, CanadaAre you **energetic**, **competitive **and **passionate about debt collections**? We are searching for highly motivated, enthusiastic, **intermediate **and **senior collection officers to work remotely in British Columbia.** · International Credit Experts Inc. is a leader in debt ...
-
Lumber Manufacturing Labour
2 weeks ago
River City Remanufacturing Winnipeg, CanadaGeneral Labour required for Lumber Manufacturing plant. Duties include feeding saws and piling lumber · Work Remotely · - No · **Job Types**: Full-time, Permanent · **Salary**: $14.15-$15.00 per hour · Schedule: · - 8 hour shift · Supplemental pay types: · - Bonus pay · Work Loca ...
-
Lumber Manufacturing Labour
2 weeks ago
River City Remanufacturing Winnipeg, CanadaGeneral Labour required for Lumber Manufacturing plant. Duties include feeding saws and piling lumber · Work Remotely · - No · **Job Types**: Full-time, Permanent · **Salary**: $13.50-$15.00 per hour · Schedule: · - 8 hour shift · Supplemental pay types: · - Bonus pay · Work Loca ...
-
Lumber Manufacturing Labour
3 weeks ago
River City Remanufacturing Winnipeg, CanadaGeneral Labour required for Lumber Manufacturing plant. Duties include feeding saws and piling lumber · Work Remotely · - No · **Job Types**: Full-time, Permanent · **Salary**: $15.30-$16.30 per hour · Schedule: · - 8 hour shift · Supplemental pay types: · - Bonus pay · Work Loca ...
-
Kitchen Help/cashier
3 weeks ago
UMI Sushi Express Winnipeg, CanadaHello, · We are looking for a kitchen / cashier to help us in our store UM I Sushi & Bento in St. Vital Mall food court. Training and uniforms will be provided. · COVID-19 precaution(s): · - Personal protective equipment provided or required · - Plastic shield at work stations · ...
-
Forklift Operator
3 weeks ago
River City Remanufacturing Winnipeg, CanadaFull time Forklift operator required for lumber remanufacturing plant. · Work Remotely · - No · **Job Types**: Full-time, Permanent · **Salary**: $17.00-$22.00 per hour · Schedule: · - 8 hour shift · **Experience**: · - Forklift Operator: 2 years (preferred) · - forkilfting: 2 ye ...
Bilingual French/English Customer Service Agent SUNRISE SHIFT- REMOTE - Winnipeg, Canada - Contact Centre Growth Corp Inc
Description
REMOTE Bilingual French/English Customer Service Agent
Job Type: Full Time – Work from Home
Hours: 11 pm-7 am Mon-SUN
Salary: $19.47 Hourly
Benefits: Available after 60 days for full-time employees
About AnswerNet
AnswerNet is the brand name for the AnswerNet family of companies including AnswerNet, Inc., New AnswerNet Inc., Cerida Investment Corp., ECC (Energy Choice California), Synergy Solutions, , and Ansercomm to name a few. Together with our affiliates, AnswerNet operates more than 20 contact centers within the continental United States and Canada. We provide a vast range of services to optimize telephone answering services, appointment setting and confirmation, customer support, third-party verification, sales, lead qualification, market research, and a host of other contact management solutions. In all, AnswerNet has more than 10,000 satisfied clients, and we
process over 125 million interactions per year.
Summary of Position:
We are looking for remote customer-oriented service representatives who provide high--
level customer service solutions to all customers/clients on a daily basis. Answer all incoming calls and make outgoing calls specific to each program or project you are assigned, using the tools provided by AnswerNet and the client to properly document all customer interactions, while maintaining a sense of integrity regarding both the company and the customer while adhering to all company policies and procedures.
Job Duties / Responsibilities / Essential Functions:
• Manage large amounts of inbound calls and make consistent outbound calls.
• Identify and assess customers' needs to achieve satisfaction
• Provide accurate, valid, and complete information by using the right methods/tools
• Meet personal/customer service team sales targets and call handling quotas
• Handle customer complaints, and provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
Keep records of customer interactions, process customer accounts, and file documents
• Follow communication procedures, guidelines, and policies
• Take the extra mile to engage customers
Required Knowledge /Skills / Abilities / Qualifications:
• Proven customer support experience or experience as a client service
representative
• Track record of over-achieving quota
• Strong phone contact handling skills and active listening
• Customer orientation and ability to adapt/respond to different types of characters
• Must be a strong communicator: strong verbal, written, and interpersonal
communication skills
• Ability to multitask, prioritize, and manage time effectively
• Proficient in typing
• Must be a peer leader: exemplary attendance, positive attitude, professional
conduct and high-level customer service skills
• Solution-oriented CSR: an individual with a strong sense of integrity and a dedication to quality, one who always goes to the next level to deliver an unforgettable customer experience
• Computer Skills: familiarity with Windows, and Microsoft Office, and the ability to quickly learn new software with provided training.
• Flexibility with scheduling and work hours
• Other requirements which may vary as determined by management.
• Driven by Success: they want to constantly innovate and push themselves, and your team, to be the best in the industry
• At least one year of previous high-volume call center experience
• Experience working with an automatic dialer
• MUST BE COMPUTER LITERATE
• Pleasant phone demeanor
• Experience in BOTH inbound and outbound environments
• Must be able to speak, read, and write in English and French.
WAH Requirements:
• PC/Laptop with at least Windows 10 (Apple/Mac products, Chromebooks,
and tablets are not compatible)
• Hard-wired high-speed internet connection (ethernet cable)
• USB-connected Headset
• Webcam
• A quiet dedicated place to work free from distractions including pets and
children.