Air Logistics Customer Care Specialist - Vancouver, BC, Canada - Adecco USA

Adecco USA Vancouver, BC, Canada

1 month ago

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Description

Duties & Responsibilities

Interacts with customers providing impeccable customer service via telephone and email to provide support and information.

Ensures that appropriate actions are taken to resolve customer concerns.

Maintains customer accounts and records of customer interactions with details of orders and inquiries.

Coordination of all aspects of the export & import processes (including, but not limited to, billing, rate quotation, approval of vendor invoices, etc.)

Scheduling of pick-ups daily

Responsible for rating shipments correctly per the SOP

Mandatory daily correspondence with overseas offices

Work closely with other departments to deliver high level of service to customers.

Perform other duties as assigned.

Required Skills/ Abilities

In depth knowledge of export & import procedures

Solid knowledge of domestic and international geography including countries, major cities

Ability to be profit conscious.

Ability to work with demanding deadlines.

Ability to establish priorities and accomplish multiple tasks, must be organized –

Must be detail oriented, thorough, and accurate and have the ability to efficiently solve problems.

Proven analytical and problem-solving skills.

Good planning and organization skills; ability to multitask and be a self-starter.

Duties & Responsibilities

Interacts with customers providing impeccable customer service via telephone and email to provide support and information.
Ensures that appropriate actions are taken to resolve customer concerns.
Maintains customer accounts and records of customer interactions with details of orders and inquiries.
Coordination of all aspects of the export & import processes (including, but not limited to, billing, rate quotation, approval of vendor invoices, etc.)
Scheduling of pick-ups daily
Responsible for rating shipments correctly per the SOP
Mandatory daily correspondence with overseas offices
Work closely with other departments to deliver high level of service to customers.
Perform other duties as assigned.

Required Skills/ Abilities

In depth knowledge of export & import procedures
Solid knowledge of domestic and international geography including countries, major cities
Ability to be profit conscious.
Ability to work with demanding deadlines.
Ability to establish priorities and accomplish multiple tasks, must be organized –
Must be detail oriented, thorough, and accurate and have the ability to efficiently solve problems.
Proven analytical and problem-solving skills.
Good planning and organization skills; ability to multitask and be a self-starter.

Pay Details: $20.00 per hour Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable. Equal Opportunity Employer/Veterans/Disabled To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to The Company will consider qualified applicants with arrest and conviction records subject to federal contractor requirements and/or security clearance requirements.

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