- Follow policy and procedures for the safe management of clients.;
- Use respect, non-violent crisis intervention, and motivational interviewing techniques to establish a supportive relationship with clients;
- Review steps and progress of plans with clients when they are at the shelter;
- Establish follow up with service partners to support connection to needed services and follow through. Create a record of efforts so team is aware of plan;
- Provide reliable, consistent conditions for development of a trusting environment that accepts the client where they are, promotes greater awareness in problem-solving, communicating, adapting to changes in clientele and their needs;
- Provide direct supervision to complex clients at high risk to themselves or others, which may include measures to keep them and staff safe;
- Anticipate crisis by engaging in dynamic security with clients in the short and longer term. This includes maintaining intelligence regarding relational issues between clients and other information that could precipitate an altercation;
- Work respectfully with a variety of vulnerable clients, including Indigenous peoples, BIPOC, LGBTQ2SIA+ and others. Clients may have pets and be couples as well;
- Establish good work relationships and collaborative arrangements across sectors, community groups, and other agencies.;
- Advocate for clients, raise issues of need and promote fair and equitable treatment; Educate partners as needed to the challenges, barriers and strengths of individuals experiencing homelessness;
- other duties as required.
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Emergency Shelter Case Managers - Charlottetown, Canada - Government of Prince Edward Island
Description
Bi-Weekly Hours: 8-12 hour shifts/ evenings, nights, weekdays/weekendsTo Create A List for Casual EmploymentThe PEI Department of Housing, Land and Communities aims to encourage the development of an innovative, diverse and inclusive workforce which enables the organization to realize its diversity and inclusion goals as outlined in the Diversity and Inclusion Strategy 2022 – 2025.This position provides client care and daily supervision in a community-based emergency shelter.
The incumbent is responsible to provide residential care and implement behavioral modification and management strategies under the supervision of shelter manager within a team approach.
Clients are persons experiencing homelessness, who have very complex needs, including mental health challenges, severe behavioral issues, and active substance use.
Shelter staff will work with clients, the surrounding community, community service organizations and healthcare professionals to bring about positive outcomes for clients.
Duties will include but not limited to:
Intake and Assessment:
Work collaboratively with the client to assess their situation, problem solve and develop realistic case plans which will promote steps toward dealing with barriers in their lives.
Intake also includes the safe storage of personal and prohibited items, and authorized consent forms;
