Hotel Guest Service Agent - Leduc, Canada - Stars Inn and Suites
Description
Front Desk Agent- Welcome guests in a warm and friendly manner and appropriately dressed in business attire.
- Assists guests and owners in a friendly, proactive, and efficient manner with appropriate followup, as necessary.
- Be aware of all essential aspects of hotel operations.
- Collects payments from customers, ensures daily settlements are balanced.
- Monitors lobby and checkin activity including cleaning and tidying up lobby area
- Responds to guest inquiries and requests in a timely, friendly, and efficient manner.
- Receiving calls, conducting room reservations, and verifying existing bookings
- Works with all departments closely to ensure guest safety, requests and coordinates any kind of activity that may affect these departments.
- Staff will be trained for all shifts including audit shifts and expected to help out when needed.
- Some general cleaning is required as well.
- Must be flexible, must be able to work on weekends, holidays and basically any shifts.
Qualifications:
- Excellent customer service skills, phone etiquette and listening abilities.
- Flexibility to work varying and extended shifts.
- Ability to work under pressure while maintaining professionalism.
- Attention to detail to ensure an errorfree work environment.
- Effective organization and timemanagement skills to prioritize and complete tasks on time.
- Dealing with guest complaints effectively in solving guests needs.
- Able to work in a fast paced environment, some heavy lifting with standing and bending at times.
- Able to speak other languages is preferable but not needed.
- Experience as a hotel front desk agent 6 months is preferable.
- Reliability and punctuality is a must.
- Must be able to work morning, afternoon and midnight shifts as well as weekends and holidays.
Benefits:
Extended Health after 3 months based on minimum 20 hours work.
Paid breaks
Job Type:
Part-time
Salary:
$16.00-$17.00 per hour
Schedule:
- 8 hour shift
Experience:
- Hotel &
- customer service: 1 year (preferred)
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