- Assisting external users of the client's technical products or services; identify, investigate, research and provide resolution to user questions and problem.
- Troubleshooting basic and routine customer issues that are technical in nature; including hardware, software, networking, or other designated client products .
- Greeting customers in a courteous, friendly, and professional manner using agreed upon procedures.
- Listening attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer.
- You will provide exceptional customer service to small businesses with their financial program. Provide Cross or Base-Up Sales when appropriate.
- Deliver expert customer a smile.
- Must be 18 years of age or older
- Must have a high school diploma or GED
- Must have at least 1 year customer service experience
- Must have prior technical support experience, 1 year is preferred
- Relevant technical expertise in hardware, software, networking, data storage, troubleshooting, repair, etc.
- Proficiency in fast-paced multi-tasking
- Eagerness to learn new technologies
- Ability to effectively communicate, both written and verbally
- Demonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and manner
- Able to rotate shifts, as needed
- Paid training (12 days of classroom product training) and performance-based incentives
- Lucrative employee referral bonus opportunities
- Hours of Operation Mon-Fri 9am-9pm EST
- Wage $19.00/hr
- Health and wellness programs with trained partners to help promote a healthy you
- Mentorship programs that support your rewarding career journey
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Great Canadian Entertainment Belleville, Canada Full timePosition Summary · Under the direct supervision of the Manager, Guest Services or the Manager, Slots & Guest Services, this position is responsible for providing outstanding customer service while contributing to a safe and welcoming work environment for all team members. Ensure ...
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Concentrix Belleville, Canada Full timeJob Title: · Customer Service/Technical Support Representative (On-Site)Job Description · The Customer Service/Technical Support Representative responds to basic to complex inquiries of a technical nature including hardware/software, or other designated client products. This posi ...
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Concentrix Belleville, Canada Full timeJob Title: · Customer Service/Technical Support Representative (Accounting Software) On-SiteJob Description · The Customer Service/Technical Support Representative interfaces with customers via inbound/outbound calls and/or via the Internet. This position provides customer servic ...
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Technical Support/Customer Service Representative - Belleville, Canada - Concentrix
Description
Description
The Technical Support/Customer Service Representative interfaces with customers via inbound/outbound calls and/or via the Internet. This position provides customer service support and resolution of routine problems and questions regarding client products and/or services. (Military veterans are encouraged to apply.)Title: Technical Support/Customer Service Representative
Location: ONSITE ONLY, Belleville ON
A NEW CAREER POWERED BY YOU
Are you looking for a career change with a forward-thinking global organization that nurtures a true people-first, inclusive culture and a genuine sense of belonging? Would you like to join a company that earns " World's Best Workplaces ," " Happiest Employees ," and " Best Companies for Career Growth " awards every year? Then a Technical Support Representative position at Concentrix is just the right place for you
As a Technical Support Representative you'll join an organically diverse team from 70+ countries where ALL members contribute and support each other's success and well-being, proudly united as "game-changers." Together, we help the world's best-known brands improve their businesses through exceptional customer experiences and tech-powered innovation. And due to continued growth, we're looking for more talented game-changers to join our purpose, people as passionate about providing outstanding customer experiences as we are.
CAREER GROWTH AND PERSONAL DEVELOPMENT
This is a great opportunity to reimagine an all-new career journey and develop "friends for life" at the same time. We'll give you all the training, technologies, and continuing support you'll need to succeed. Plus, at Concentrix, there's real career (and personal) growth potential. In fact, about 80% of our managers and leaders have been promoted from within That's why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you've always envisioned.
WHAT YOU WILL DO IN THIS ROLE
As a Technical Support Representative , you'll:
YOUR QUALIFICATIONS
Your skills, integrity, knowledge, and genuine compassion will deliver value and success with every customer interaction. Other qualifications for our Technical Support Representative role include:
WHAT'S IN IT FOR YOU
One of our company's Culture Beliefs says, "We champion our people." That's why we significantly invest in our game-changers, our infrastructure, and our capabilities to ensure long-term success for both our teams and our customers. And we'll invest in YOU to aid in your career path and in your personal development. In this role, you'll also be provided with:
REIMAGINE THE BEST VERSION OF YOU
If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440,000 game-changers around the globe call Concentrix their "employer of choice."
Location:
CAN, Belleville, ONLanguage Requirements:
Time Type:
Full time
Technical Support/Customer Service Representative professionals in Belleville
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Alex Coyle
Customer Service