- Assisting external users of the client's technical products or services; identify, investigate, research and provide resolution to user questions and problem
- Troubleshooting basic and routine customer issues that are technical in nature; including hardware, software, networking, or other designated client products.
- Greeting customers in a courteous, friendly, and professional manner using agreed upon procedures
- Listening attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer
- You will provide exceptional customer service to small businesses with their financial program. Provide Cross or Base-Up Sales when appropriate.
- Deliver expert customer a smile.
- Proficiency in fast-paced multi-tasking
- Eagerness to learn new technologies
- Must be 18 years of age or older.
- Must have a high school diploma or GED
- Must have at least 1 Year or more Customer Service Experience
- Must have some Prior Tech Support Experience, 1 Year is preferred
- Relevant technical expertise related to program (i.e. hardware, software, networking, data storage, troubleshooting, repair)
- Ability to effectively communicate, both written and verbally
- Demonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and manner
- Able to rotate shifts, as needed
- Paid training (12 days of classroom product training) and performance-based incentives
- Lucrative employee referral bonus opportunities
- Hours of Operation Mon-Fri 9am-9pm EST
- Wage $19.00/hr
- Health and wellness programs with trained partners to help promote a healthy you
- Mentorship programs that support your rewarding career journey
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Concentrix Belleville, Canada Full timeDescription · The Technical Support/Customer Service Representative interfaces with customers via inbound/outbound calls and/or via the Internet. This position provides customer service support and resolution of routine problems and questions regarding client products and/or serv ...
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Concentrix Belleville, Canada Full timeJob Title: · Customer Service/Technical Support Representative (On-Site)Job Description · The Customer Service/Technical Support Representative responds to basic to complex inquiries of a technical nature including hardware/software, or other designated client products. This posi ...
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Concentrix Belleville, Canada Full timeDescription · The Customer Service Representative interfaces with customers via inbound/outbound calls and/or via the Internet. This position provides customer service support and resolution of routine problems and questions regarding client products and/or services. (Military ve ...
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The Salvation Army Belleville, Canada SeasonalDescription · The Program Activity Assistant will complete varied tasks providing support to department leaders. · KEY RESPONSIBILITIES: · Administrative · Answer telephone & direct or respond to calls promptly. · Remain up-to-date and proficient in use of all office equipment ...
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Internal Sales Representative
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OT Group Belleville, CanadaOT Group is seeking a dynamic Internal Sales Representative to join our team and contribute to our Customer Success and External Sales Teams through a blend of quote preparation and proactive outbound lead generation. This is an exciting opportunity for someone looking to dive in ...
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Best Buy Belleville, Canada Part timeAre you passionate about working with people and technology? We are hiring immediately for a Sales Associate, which we call an Advisor at Best Buy. As a Sales Associate, you will be the face of Best Buy for everyone who visits our stores. · No experience required, we will equip ...
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Kerry's Place Autism Services Belleville, Canada Part timePOSITION POSTING #2842 · SERVICE AREA: Supported Living · LOCATION: Kerry's Place East Region - Belleville · VACANCIES: 2 Vacancies · POSITION STATUS: Permanent Part-Time · HOURS OF WORK: 31.5 hours per week (Weekends, Overnights, Holidays Rotational Schedule; Flexibility requir ...
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Spark Power Corp Belleville, Canada Full timeMaster Electrician Supervisor · Spark Power, a trusted partner in energy in North America, is looking for a Master Electrician Supervisor - Solar Farms to join our Ontario team. The Master Electrician Supervisor - Solar Farms is responsible for day-to-day service operations an ...
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Umicore Belleville, CanadaCanada - Loyalist · Umicore Battery Materials · Engineering & Technology · Posted on 09-05- · About Umicore · Reducing harmful vehicle emissions. Powering the cars of the future. Giving new life to used metals. We are the leading circular materials technology company fulfilling ...
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Comfort Inn Belleville Belleville, Canada Full timeTHE OPPORTUNITY: · FRONT OFFICE MANAGER · REPORTS TO GENERAL MANAGER · THE COMPANY: · With over 75 hotels in our portfolio, representing 18 internationally recognized hotel brands, InnVest is the largest independent owner of hotels in Canada. In addition, our management team ov ...
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Commissionaires Canada Hastings County, Canada Full timePOSITION: District Supervisor · LOCATION: Quinte District Office, 365 North Front Street, Suite 200, Belleville, ON, K8P 5A5 · HOURS OF WORK: · Full-Time On Site; Indoor and Outdoor working conditions that may apply · Weekdays and on call for some weekends · Some travel within ...
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WK Kellogg Co Belleville, CanadaAt WK Kellogg Co, we exist to create joy and connection to inspire Gr-r-reat days. We believe that doing good is always good for business and we have stood for this since Kellogg Company was founded more than 118 years ago. We are passionate about doing our part to make nutritiou ...
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Professor, Business
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Customer Service/Technical Support Representative - Belleville, Canada - Concentrix
Description
Job Title:
Customer Service/Technical Support Representative (Accounting Software) On-SiteJob Description
The Customer Service/Technical Support Representative interfaces with customers via inbound/outbound calls and/or via the Internet. This position provides customer service support and resolution of routine problems and questions regarding client products and/or services. (Military veterans are encouraged to apply.)Title: Customer Service/Technical Support Representative
Location: ONSITE ONLY, Belleville ON
A NEW CAREER POWERED BY YOU
Are you looking for a career change with a forward-thinking global organization that nurtures a true people-first, inclusive culture and a genuine sense of belonging? Would you like to join a company that earns "World's Best Workplaces," "Happiest Employees," and "Best Companies for Career Growth" awards every year? Then a Technical Support Representative position at Concentrix is just the right place for you
As a Technical Support Representative you'll join an organically diverse team from 70+ countries where ALL members contribute and support each other's success and well-being, proudly united as "game-changers." Together, we help the world's best-known brands improve their businesses through exceptional customer experiences and tech-powered innovation. And due to continued growth, we're looking for more talented game-changers to join our purpose, people as passionate about providing outstanding customer experiences as we are.
CAREER GROWTH AND PERSONAL DEVELOPMENT
This is a great opportunity to reimagine an all-new career journey and develop "friends for life" at the same time. We'll give you all the training, technologies, and continuing support you'll need to succeed. Plus, at Concentrix, there's real career (and personal) growth potential. In fact, about 80% of our managers and leaders have been promoted from within That's why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you've always envisioned.
WHAT YOU WILL DO IN THIS ROLE
As a Technical Support Representative, you'll:
YOUR QUALIFICATIONS
Your skills, integrity, knowledge, and genuine compassion will deliver value and success with every customer interaction. Other qualifications for our Technical Support Representative role include:
WHAT'S IN IT FOR YOU
One of our company's Culture Beliefs says, "We champion our people." That's why we significantly invest in our game-changers, our infrastructure, and our capabilities to ensure long-term success for both our teams and our customers. And we'll invest in YOU to aid in your career path and in your personal development. In this role, you'll also be provided with:
REIMAGINE THE BEST VERSION OF YOU
If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440,000 game-changers around the globe call Concentrix their "employer of choice."
Location:
CAN, Belleville, ONLanguage Requirements:
Time Type:
Full timeIf you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents
Concentrix is an equal opportunity employer and complies with all fair employment practices laws. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, age, veteran status, disability, pregnancy, or other legally protected status. The above statements are intended to describe the general nature and duties of this position and are not intended to be comprehensive. Only qualified applicants who are legally authorized to work in Canada will be considered.
Customer Service/Technical Support Representative professionals in Belleville
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Alex Coyle
Customer Service