Jobs
>
Belleville

    Customer Service/Technical Support Representative - Belleville, Canada - Concentrix

    Concentrix
    Concentrix Belleville, Canada

    1 month ago

    Concentrix background
    Full time
    Description

    Job Title:

    Customer Service/Technical Support Representative (Accounting Software) On-Site

    Job Description

    The Customer Service/Technical Support Representative interfaces with customers via inbound/outbound calls and/or via the Internet. This position provides customer service support and resolution of routine problems and questions regarding client products and/or services. (Military veterans are encouraged to apply.)

    Title: Customer Service/Technical Support Representative

    Location: ONSITE ONLY, Belleville ON

    A NEW CAREER POWERED BY YOU

    Are you looking for a career change with a forward-thinking global organization that nurtures a true people-first, inclusive culture and a genuine sense of belonging? Would you like to join a company that earns "World's Best Workplaces," "Happiest Employees," and "Best Companies for Career Growth" awards every year? Then a Technical Support Representative position at Concentrix is just the right place for you

    As a Technical Support Representative you'll join an organically diverse team from 70+ countries where ALL members contribute and support each other's success and well-being, proudly united as "game-changers." Together, we help the world's best-known brands improve their businesses through exceptional customer experiences and tech-powered innovation. And due to continued growth, we're looking for more talented game-changers to join our purpose, people as passionate about providing outstanding customer experiences as we are.

    CAREER GROWTH AND PERSONAL DEVELOPMENT

    This is a great opportunity to reimagine an all-new career journey and develop "friends for life" at the same time. We'll give you all the training, technologies, and continuing support you'll need to succeed. Plus, at Concentrix, there's real career (and personal) growth potential. In fact, about 80% of our managers and leaders have been promoted from within That's why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you've always envisioned.

    WHAT YOU WILL DO IN THIS ROLE

    As a Technical Support Representative, you'll:

    • Assisting external users of the client's technical products or services; identify, investigate, research and provide resolution to user questions and problem
    • Troubleshooting basic and routine customer issues that are technical in nature; including hardware, software, networking, or other designated client products.
    • Greeting customers in a courteous, friendly, and professional manner using agreed upon procedures
    • Listening attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer
    • You will provide exceptional customer service to small businesses with their financial program. Provide Cross or Base-Up Sales when appropriate.
    • Deliver expert customer a smile.

    YOUR QUALIFICATIONS

    Your skills, integrity, knowledge, and genuine compassion will deliver value and success with every customer interaction. Other qualifications for our Technical Support Representative role include:

    • Proficiency in fast-paced multi-tasking
    • Eagerness to learn new technologies
    • Must be 18 years of age or older.
    • Must have a high school diploma or GED
    • Must have at least 1 Year or more Customer Service Experience
    • Must have some Prior Tech Support Experience, 1 Year is preferred
    • Relevant technical expertise related to program (i.e. hardware, software, networking, data storage, troubleshooting, repair)
    • Ability to effectively communicate, both written and verbally
    • Demonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and manner
    • Able to rotate shifts, as needed

    WHAT'S IN IT FOR YOU
    One of our company's Culture Beliefs says, "We champion our people." That's why we significantly invest in our game-changers, our infrastructure, and our capabilities to ensure long-term success for both our teams and our customers. And we'll invest in YOU to aid in your career path and in your personal development. In this role, you'll also be provided with:

    • Paid training (12 days of classroom product training) and performance-based incentives
    • Lucrative employee referral bonus opportunities
    • Hours of Operation Mon-Fri 9am-9pm EST
    • Wage $19.00/hr
    • Health and wellness programs with trained partners to help promote a healthy you
    • Mentorship programs that support your rewarding career journey

    REIMAGINE THE BEST VERSION OF YOU
    If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440,000 game-changers around the globe call Concentrix their "employer of choice."

    Location:

    CAN, Belleville, ON

    Language Requirements:

    Time Type:

    Full time

    If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents


    Concentrix is an equal opportunity employer and complies with all fair employment practices laws. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, age, veteran status, disability, pregnancy, or other legally protected status. The above statements are intended to describe the general nature and duties of this position and are not intended to be comprehensive. Only qualified applicants who are legally authorized to work in Canada will be considered.



  • Concentrix Belleville, Canada Full time

    Description · The Technical Support/Customer Service Representative interfaces with customers via inbound/outbound calls and/or via the Internet. This position provides customer service support and resolution of routine problems and questions regarding client products and/or serv ...


  • Concentrix Belleville, Canada Full time

    Job Title: · Customer Service/Technical Support Representative (On-Site)Job Description · The Customer Service/Technical Support Representative responds to basic to complex inquiries of a technical nature including hardware/software, or other designated client products. This posi ...


  • GlobalMed Inc Trenton, Canada

    **Main functions**: · The primary purpose of the Customer Support Representative is to act as a dedicated liaison for our valued customers, serving as a main point of contact. Responsibilities include entering orders, and identifying production process timelines for customer orde ...

  • kent-automotive

    Sales Representative

    3 weeks ago


    kent-automotive Belleville, Canada

    Over 70 years strong and building our future on a solid foundation Kent Automotive is seeking field sales representatives who are passionate about building relationships, want to make a difference for their customers every day and want to join an enthusiastic sales team Sound lik ...


  • The Salvation Army Belleville, Canada Seasonal

    Description · The Program Activity Assistant will complete varied tasks providing support to department leaders. · KEY RESPONSIBILITIES: · Administrative · Answer telephone & direct or respond to calls promptly. · Remain up-to-date and proficient in use of all office equipment ...

  • Best Buy

    Retail Sales Associate

    12 hours ago


    Best Buy Belleville, Canada Part time

    Are you passionate about working with people and technology? We are hiring immediately for a Sales Associate, which we call an Advisor at Best Buy. As a Sales Associate, you will be the face of Best Buy for everyone who visits our stores. · No experience required, we will equip ...


  • OT Group Belleville, Canada

    OT Group is seeking a dynamic Internal Sales Representative to join our team and contribute to our Customer Success and External Sales Teams through a blend of quote preparation and proactive outbound lead generation. This is an exciting opportunity for someone looking to dive in ...

  • Kerry's Place Autism Services

    Overnight Awake

    1 week ago


    Kerry's Place Autism Services Belleville, Canada Part time

    POSITION POSTING #2842 · SERVICE AREA: Supported Living · LOCATION: Kerry's Place East Region - Belleville · VACANCIES: 2 Vacancies · POSITION STATUS: Permanent Part-Time · HOURS OF WORK: 31.5 hours per week (Weekends, Overnights, Holidays Rotational Schedule; Flexibility requir ...


  • Spark Power Corp Belleville, Canada Full time

    Master Electrician Supervisor · Spark Power, a trusted partner in energy in North America, is looking for a Master Electrician Supervisor - Solar Farms to join our Ontario team. The Master Electrician Supervisor - Solar Farms is responsible for day-to-day service operations an ...


  • Umicore Belleville, Canada

    Canada - Loyalist · Umicore Battery Materials · Engineering & Technology · Posted on 09-05- · About Umicore · Reducing harmful vehicle emissions. Powering the cars of the future. Giving new life to used metals. We are the leading circular materials technology company fulfilling ...

  • Comfort Inn Belleville

    Front Office Manager

    12 hours ago


    Comfort Inn Belleville Belleville, Canada Full time

    THE OPPORTUNITY: · FRONT OFFICE MANAGER · REPORTS TO GENERAL MANAGER · THE COMPANY: · With over 75 hotels in our portfolio, representing 18 internationally recognized hotel brands, InnVest is the largest independent owner of hotels in Canada. In addition, our management team ov ...


  • CB Canada Belleville, Canada Part time

    Position Summary This position is responsible for assisting with the implementation of promotions and all new guest services initiatives. Always creating Great and Memorable Experiences for our guests and colleagues, a guest services representative leads by being the first to mee ...

  • LifeLabs

    Courier

    3 weeks ago


    LifeLabs Belleville, Canada

    Improve lives. Love your job. Grow your career. · LifeLabs is currently looking for a Courier to provide specimen transport for physicians and other healthcare providers in Belleville, ON. · As a Courier, you will be the LifeLabs brand ambassador on the road, demonstrating the im ...


  • Commissionaires Canada Hastings County, Canada Full time

    POSITION: District Supervisor · LOCATION: Quinte District Office, 365 North Front Street, Suite 200, Belleville, ON, K8P 5A5 · HOURS OF WORK: · Full-Time On Site; Indoor and Outdoor working conditions that may apply · Weekdays and on call for some weekends · Some travel within ...


  • WK Kellogg Co Belleville, Canada

    At WK Kellogg Co, we exist to create joy and connection to inspire Gr-r-reat days. We believe that doing good is always good for business and we have stood for this since Kellogg Company was founded more than 118 years ago. We are passionate about doing our part to make nutritiou ...

  • The Engineering Institute of Canada

    Development Engineer

    3 weeks ago


    The Engineering Institute of Canada Belleville, Canada

    Responsibilities DEVELOPMENT ENGINEER · The City of Belleville, known as the 'Friendly City', is located at the mouth of the Moira River where it meets the picturesque Bay of Quinte. Experience world-class fishing, boating, cycling, and walking along approximately 14 kilometers ...


  • The Engineering Institute of Canada Belleville, Canada

    Responsibilities · ENGINEERING DESIGN TECHNOLOGIST · The City of Belleville, known as the 'Friendly City', is located at the mouth of the Moira River where it meets the picturesque Bay of Quinte. Experience world-class fishing, boating, cycling, and walking along approximately ...


  • Academica Group Belleville, Canada

    Associate Dean, Integrative Health and Wellness · Loyalist College is actively seeking a collaborative and innovative leader to serve as their new Associate Dean, Integrative Health and Wellness. The Associate Dean will join Loyalist at an exciting time, as program offerings cont ...


  • City of Belleville Belleville, ON, Canada

    Accounts Payable Representative · The City of Belleville, known as the 'Friendly City', is located at the mouth of the Moira River where it meets the picturesque Bay of Quinte. Experience world-class fishing, boating, cycling, and walking along approximately 14 kilometers of wat ...


  • Bardon Supplies Limited Belleville, Canada

    Accounts Receivable Clerk – Belleville, ONLocation: Belleville, OntarioSummary · Looking for a career with a stable and dynamic company? · We are currently looking for an Accounts Receivable Clerk to join our team in our Belleville branch, located at 405 College St E., Belleville ...