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    Remote Client Relations Advisor - Hamilton, Canada - Driven Brands

    Driven Brands
    Driven Brands Hamilton, Canada

    1 month ago

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    Part time
    Description

    Company: Driven Brands

    We are excited to have you join us at Driven Brands!

    Based in Charlotte, NC, Driven Brands (NASDAQ: DRVN) stands as the largest automotive services company in North America, catering to various consumer and commercial automotive needs such as paint, collision repair, glass services, vehicle maintenance, oil changes, and car wash facilities.

    With a presence in over 15 countries through 4,500 centers, Driven Brands leads the way in the automotive services sector and is the parent company to several renowned automotive service brands across North America, including Take 5 Oil Change, Take 5 Car Wash, Driven Glass, Meineke, Maaco, CARSTAR, and more. Our network serves over 50 million vehicles annually, generating a staggering $5 billion in system-wide sales each year.

    Our company culture fosters high performance and innovation, empowering our employees to advance rapidly in their careers. With exceptional individuals and renowned brands, we are eagerly anticipating significant growth ahead, guided by our core values.


    JOB DESCRIPTION:

    CARSTAR Canada is in need of a Client Relations Advisor to join their expanding Contact Centre team in Hamilton, Ontario. As a Client Relations Advisor at CARSTAR , you will handle inbound and outbound calls from clients seeking accident assistance, appointment scheduling for estimates and repairs, and general inquiries. This opportunity is ideal for individuals looking to start their career in an office setting with full-time hours.

    CARSTAR is the largest franchise network of independently owned and operated collision repair facilities in North America, with over 700 locations spanning 35 states and 10 Canadian provinces. As a part of the Driven Brands family, CARSTAR delivers top-notch vehicle repairs at a national level, ensuring consistent outcomes and the highest customer satisfaction ratings in the industry. Carrying forward its commitment to community support, CARSTAR has raised over $4 million for cystic fibrosis research, care, and advocacy across North America.

    CARSTAR is looking for individuals available to work 30 hours per week. While open availability is preferred, it is not mandatory. The starting wage for this position is $18.20 per hour.

    Call Centre Hours of Operation:
    - Monday to Friday: 8am-9pm;
    - Saturday and Sunday: 8am-4pm

    Responsibilities include, but are not limited to:

    • Acting as a facilitator for all incoming and outgoing calls
    • Scheduling and organizing appointments
    • Booking estimates and addressing customer queries
    • Conducting follow-up calls for customer feedback
    • Collaborating with the Contact Centre Team on project implementations
    • Ensuring adherence to processes and meeting task deadlines
    • Effectively managing customer data using internal systems
    • Adapting to changes readily

    Qualifications and Competencies:

    • Bilingualism in English and French is considered an asset
    • Excellent communication skills (reading, writing, speaking, listening)
    • Prior experience in a Contact Centre or related field is preferred
    • Strong computer literacy skills
    • Good organizational and time management abilities
    • Capable of working independently in a fast-paced environment
    • Performs well under pressure
    • Background in the automotive industry is advantageous (though not required)

    Currently, this role is remote (work from home) and will transition to working at the Hamilton office once public health recommendations allow.

    About Driven Brands:

    Established in Charlotte, NC, Driven BrandsTM holds the top position as the largest automotive services company in North America, catering to consumer and commercial automotive requirements ranging from paint and collision repair to vehicle maintenance and car wash services. Driven Brands oversees a number of leading automotive service businesses in North America, including Take 5 Oil Change, Meineke Car Care Centers, Maaco, 1-800-Radiator & A/C, and CARSTAR. With over 4,300 locations across 15 countries, Driven Brands services more than 50 million vehicles annually, generating revenue exceeding $1 billion from over $3 billion in system-wide sales.

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